Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
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Review summary
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I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
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Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
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Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
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Company details
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Limited withdrawal options.
I've had great service and communication from Penfold but unfortunately they have fallen at the last hurdle. I want my pension paid into my WISE bank account, which has a UK address, bank account number and sort code but they won't pay into a WISE bank account???
So unfortunately all the good work in the past has been for nothing. So at the moment l'm in the process of arranging a transfer to another pension company who will happily pay my pension into my WISE account.
February 23, 2026
Reply from Penfold
Hi Paul,
Thank you for sharing your feedback. We're really glad to hear that you've had great service and communication from Penfold in the past, but we're sorry to hear that your experience at this stage has been frustrating.
While we aim to make accessing your pension as straightforward as possible, there are certain requirements we have to follow when making pension payments, and these can limit the types of accounts we’re able to pay into. We appreciate that this can be disappointing, especially after a positive experience up to this point.
If you'd like to discuss your options further, our team would be very happy to take another look and talk through what may be possible.
Thanks again for your feedback, and we wish you all the best moving forward.
Best,
Penfold
Humayan resolved my file upload issue…
Humayan resolved my file upload issue quickly and efficiently
February 25, 2026
Unprompted review
Reply from Penfold
Hi there,
Thank you for sharing this. We’re really pleased Humayun could resolve the upload issue quickly and get everything back on track for you. We will be sure to pass your review to him.
Best,
Penfold Team
fantastic service all round
February 27, 2026
Reply from Penfold
Hi Simon,
Thanks so much for letting us know. It’s great to hear the service met your expectations.
Best,
Penfold
Quick transfer of my older pension into…
Quick transfer of my older pension into Penfold. Easy to use
February 18, 2026
Reply from Penfold
Hi Amanda,
Thank you for sharing. We’re really glad you’ve had a good experience.
Best,
Penfold
Reply from Penfold
Hi Botogan,
Thanks for sharing this! We’re pleased the advice felt useful.
Best,
Penfold
Terrible transfer-out experience
I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.
The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.
So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.
4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.
October 26, 2025
Unprompted review
Very easy to deal with and helped bring…
Very easy to deal with and helped bring multiple pensions into one pot. Their investments are doing well and performing. Most things can be done via the app such as increase my workplace contributions.
February 12, 2026
Reply from Penfold
Hi Tim,
We’re delighted you’ve found everything easy to manage, from consolidation through to adjusting contributions. It’s lovely to know the performance has been positive for you too.
Best,
Penfold Team
Nice and simple App and helpful staff…
Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!
February 26, 2026
Unprompted review
Reply from Penfold
Hi Richard,
Thank you! We agree that being able to speak to a real person shouldn’t be rare. Glad the app and the team have both worked well for you.
Best,
Penfold Team
Reply from Penfold
Hi Mr. R. Gipson,
That’s exactly what we aim for, thank you! We're glad it’s felt quick and straightforward.
Best,
Penfold
Quick, helpful response
Quick, helpful response from the team even when my Account Manager was on annual leave
February 25, 2026
Unprompted review
Reply from Penfold
Hi Ceilidh,
We’re glad you felt well looked after. Making sure there’s continuity of support is important to us.
Best,
Penfold Team
Quick & clear
Tashna from Penfold was great, gave very clear responses which were also very quick to come through.
February 24, 2026
Unprompted review
Reply from Penfold
Hi Amit,
Thanks so much for sharing this. It’s great to know Tashna’s responses were both clear and quick. We’ll make sure she sees your feedback.
Best,
Penfold
Excellent and very helpful !!!!
February 25, 2026
Unprompted review
Reply from Penfold
Hi Sonam,
We truly appreciate the feedback. We're glad you found everything helpful.
Best,
Penfold Team
Very quick and easy would definitely…
Very quick and easy would definitely recomment
February 24, 2026
Reply from Penfold
Hi there,
We’re really pleased that everything was straightforward, and it means a lot that you’d recommend us.
Best,
Penfold
Transfer of old pension
Transfer of old pension - seamless and so quick. Very very impressed.
February 24, 2026
Reply from Penfold
Hi Ruth,
We’re delighted the process impressed you. Moving pensions should feel straightforward, so we’re glad it was smooth for you.
Best,
Penfold
You can't easily choose your investments, but their customer service is second to none. Very personal and personable.
They do get a reasonable rate of return, would like more choice in investment strategy.
February 23, 2026
Unprompted review
Reply from Penfold
Hi there,
Thanks for sharing this. It’s great to hear you’ve found the team personal and supportive, and we value your thoughts around investment flexibility as we look at how we evolve our offering.
Best,
Penfold Team
My request was resolved quickly and…
My request was resolved quickly and easily. Gertrud was helpful and communicated clearly.
February 19, 2026
Unprompted review
Reply from Penfold
Hi Kam,
Thanks for sharing this. It’s great to know Gertrud made the process straightforward. We’ll pass your message on to her.
Best,
Penfold Team
Reply from Penfold
Hi there,
Thank you, that’s great to hear. Providing reliable options that people can feel comfortable with is important to us.
Best,
Penfold Team
Reply from Penfold
Hi Debbie,
We’re glad that bringing your old pension across worked out well. Thanks for taking the time to share it with us.
Best,
Penfold
Easy to join up and access information
Easy to join up and access information. I get regular updates of payments and top ups. Really satisfied with Penfold.
February 5, 2026
Reply from Penfold
Hi Claire,
That’s lovely to hear! Thank you. We’re really pleased you’ve found it easy to get started and stay on top of your payments and top-ups.
Best,
Penfold
Natasha has been excellent all through…
Natasha has been excellent all through my experience I can't compliment her enough.prompt replies definitely five stars.
February 6, 2026
Reply from Penfold
Hi Sharon,
Thank you for the lovely review. We’re delighted that Natasha provided such excellent support. We’ll make sure she sees your message.
Best,
Penfold Team
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