Pumpkin & Spice Reviews 124

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I have only been using Pumpkin and Spice for two weeks, but love them so far. I have sensitive, acne prone skin and these products do not break me out. I researched all of the ingredients in each of... See more

Rated 1 out of 5 stars

Omg so the only reason I gave 1 star was because I ordered the nighttime lotion and eye cream and got the day lotion and my eye cream was almost empty and dried solid. I contacted customer service and... See more

Rated 2 out of 5 stars

They let me down. They were doing the promo where you get a free gift when you spend a certain amount. The website told me I qualified for it but I didn't get it in the mail with my shipment. I emaile... See more

Rated 5 out of 5 stars

Pumpkin & Spice was such a delightful find! I love the variety of skincare products that they offer, especially the Jelly Cleanser! It's very gentle on the skin and has such a fragrant pumpkin spice s... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

The Pumpkin & Spice skincare collection is made with 100% natural ingredients using organic pumpkin seed oil and spices. Pumpkin & Spice is rich in Vitamin A, E, Zinc, Omega 3 and is free of all the nasties you find in many other brands. We're 100% vegan and manufactured and formulated in the USA.


Contact info

4.0

Great

TrustScore 4 out of 5

124 reviews

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Rated 5 out of 5 stars

Gabi's bundle (day/night)...💝💤💖💋

Ordered Gabi's bundle (day/night)...
Absolutely hooked!!!!😍 The mask is unbelievable!!!!Love how it has a tanned skin color when you brush it on....but wow after you take this off....glass like skin!!!Can't rave enough about the moisturizers and serum..everyone must experience this line!!!Oh and the scent,divine😍

August 12, 2022
Rated 3 out of 5 stars

I’d like to give two stars

I’d like to give two stars, but i enjoy the products too much. I’ve been trying to contact your CS team for two weeks to no available. My product arrived dried and half the container only full (eye cream) and i want To exchange it for the night lotion instead on the promo i got This from. I am VERY disappointed in this company. Customer service is everything. I work In CS so i know

April 12, 2022
Pumpkin & Spice logo

Reply from Pumpkin & Spice

Hi Lindsay, that's super strange why we haven't been able to get your email. We've just sent you out a brand new P&S Night Bundle, that includes (serum, night moisturizer and under eye cream). Sorry for the lack of response and hopefully this makes up for the frustration caused, we really want you to enjoy our products! Hopefully you find it in your heart to forgive us!

Rated 4 out of 5 stars

Everything overall is great

Everything overall is great, but I noticed that the cleanser has a leak and all the product keeps seeping through even though the cap is closed tight. A lot of product is going to waste.

March 26, 2022
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Reply from Pumpkin & Spice

We're glad you like the product! That's strange that there's leak with your cleanser, perhaps keep it in a plastic zip lock bag. Lucky our cleanser is 150ml!

Rated 5 out of 5 stars

Amazing

I got introduced to this brand by youtuber gabi dimartino, and I love it.

March 9, 2022
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Reply from Pumpkin & Spice

Thanks! We love Gabi!

Rated 1 out of 5 stars

I reached out to customer service…

I reached out to customer service because I received the wrong products and the eye cream was old and dried out. Never got an answer..

February 16, 2022
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Reply from Pumpkin & Spice

Hi Kaycee, we replied back on February 10th. Can you please email us at support@getpumpkinandspice.com and we'll make sure this issue is resolved for you. We want to make sure you have a good experience.

Rated 1 out of 5 stars

My eye cream was hard

My eye cream was hard, not good. It looks old. Won't spread. Not creamy. I really wish someone would contact me and replace this product. I was very excited to try this product, but can't.

January 7, 2022
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Reply from Pumpkin & Spice

Hey Mary Beth!
We'd love to replace this for you, please email us and we'll make sure it's rectified for you.

Rated 2 out of 5 stars

I didn't receive my full order and…

I didn't receive my full order and still waiting to hear from customer service. Never received an email about after I reached out.

December 27, 2021
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Reply from Pumpkin & Spice

Hey Danielle, We'd love to get this sorted for you. Send us an email to support@getpumpkinandspice.com

Rated 5 out of 5 stars

Another satisfied customer

I have been using Pumpkin & Spice for years.The exfoliant wash and the day and night bundles.It's the only facial products I buy.So light and creamy good and smells like Fall.Like aroma therapy for your face.

December 24, 2021
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Reply from Pumpkin & Spice

Amazing!

Rated 5 out of 5 stars

UPDATE Review

I was having some issues with my order and not only did this company reach out to me they also sent me replacements. They truly care about their customers

December 23, 2021
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Reply from Pumpkin & Spice

Thanks, we're glad everything was made right for you!

Rated 1 out of 5 stars

I did not receive my free beanie

I did not receive my free beanie. It said if I purchased a certain amount, if would be included in my order. I have no received anything and I haven't gotten a response back yet either.

December 19, 2021
Rated 5 out of 5 stars

I love your all your pumpkin and spice…

I love your all your pumpkin and spice products so much, it's my absalutelte favorite. So when it came out I was extatic. The costumer service is great too. Thank you for everything you do, I love you P&S! 😘😘😘😘💖💖💖💖😚😚😚

December 6, 2021
Rated 1 out of 5 stars

Omg so the only reason I gave 1 star…

Omg so the only reason I gave 1 star was because I ordered the nighttime lotion and eye cream and got the day lotion and my eye cream was almost empty and dried solid. I contacted customer service and was told I would be sent the night cream once it was available because it was on back order. They argued with me about the eye cream and after weeks of arguing about this eye cream they finally sent me three eye creams and another day lotion but guess what?? I never got my night lotion!!! It’s insane!! The products are amazing and I think they just got swamped with orders honestly because I ordered at peek fall season and I do love the products so yes I will order more and I hope this is just a fluke. I do love the eye cream though and the replacement jars weren’t dried solid but I really wanted that night lotion damnit!!

December 4, 2021
Rated 5 out of 5 stars

The service was amazing!

The service was amazing!! Everything arrived quickly and packaged nicely. Received email confirmations to let me know when my order was shipped.

November 17, 2021

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