GetResponse Reviews 

1,016
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff, noting their patience, dedication, and clear explanations. People appreciate the quick response times, with agents often resolving issues efficiently and providing detailed guidance. The platform is consistently described as user-friendly, intuitive, and powerful, making it easy to navigate even for non-technical users. However, some people mentioned experiencing negligent responses and delays in resolving tickets, with some reporting a general lack of timely support.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the support team's efficiency,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the support as fast, efficient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the software... See more

Service

Clients share positive opinions on service, with many reviewers describing it as outstanding, high quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went throu... See more

Rated 5 out of 5 stars

I've been using GetResponse for about 5 years now, so I know it inside and out. The main thing I'm impressed with is how good the UX is. It's very easy to use without sacrificing power and heft.... See more

Rated 5 out of 5 stars

Communication with their support team is easy-going but professional. Feels like they are really there to help you. And her replies are extremely fast yet they manage to collect info and updates from... See more

Company replied

Rated 5 out of 5 stars

“Peter” was very good at letting me interact as he went through the process of explaining how it all works. At this time I know close to nothing about all of this and as I explained this He did not... See more


Company details

  1. Software Company
  2. Business to Business Service
  3. Email Service Provider
  4. Online Marketing Agency
  5. Web designer

Written by the company

GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,016)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

User-Friendly Platform with Helpful Support

I used GetResponse to create a landing page. The interface was easy and intuitive to work with, even without advanced technical skills. Building the page was straightforward, though there is some room for improvement when it comes to editing and repositioning images on the landing page. Moreover, my experience with their live chat support was great —the agents were very helpful and responsive, answering all my questions promptly. Overall, GetResponse was a positive experience for me.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Problem Solved, Thanks to Alice!…

I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went through everything with care and commitment, and thanks to her, the problem is fully resolved.

It’s so rare and inspiring to meet someone so committed to what they do. She gave her best at every step, and it really shows. Thank you, Alice—you made the experience outstanding!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and very productive. Problem solved. Alice patiently walked me through each step.

The deed is done. The domain, jradice.com, is 
ACTIVE and CONFIRMED on GetResponse. 
Thanks, for your help and going the extra mile.

The entire GetResponse support team has been great in this three and a half week process, trying to figure out the solution.
I'm especially grateful for the three way conference call, Godaddy on the phone, GetResponse live on chat and me on the phone with Godaddy and on the chat with GetResponse.

And of course, me using email to send DNS records to Godaddy from GetResponse.
Absolutely my first. But, it got the job done.

Thank you everyone at GetResponse for being patient with me as we continued to seek a solution.

John Radice
PS. Please pass this along to whomever you think should know how pleased and grateful I am to each member of the GetResponse support team for their patience while trying to come to a resolve for the past three and a half weeks.

jradice.com is finally ACTIVE and CONFIRMED on GetResponse.
Thanks, everyone.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

The best technical support I've ever seen

Getresponse's technical support is by far the best I've ever seen. They respond in less than a minute with human answers, i.e., “non-superficial” answers, unlike some technical support teams. If you have any problems, they will do everything they can to help you quickly and humanely. They are really good.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and professional service

I had a very pleasant experience with the support team. They were responsive, helpful, and took the time to clearly explain everything I needed. The communication was smooth and professional, and my questions were resolved quickly.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Issue with message delivery statistics

I felt relieved when Monika informed me that there is an issue with message delivery. That’s understandable, and at least now I’m aware that this is the reason why I was seeing the delivery count as zero and thought the messages were not sent. Thank you, Monika, for the clarification.

December 13, 2025
Unprompted review

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