Absolutely horrendous Will hold your money and then verification can’t be done within the app or website Been over 2 weeks now customer support are brutal, palm you off to separate departments... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eli... See more
Company replied
Company details
Written by the company
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Contact info
1 Commodity Quay, E1W 1AZ, London, United Kingdom
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
Poor
278 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive thing easy to set up
Positive thing easy to set up
Negative deposited 10 pound
Only to be told afterwards that I wasn't entitled to the free 40 ponud in free bets also the 10 pound i deposited never went on my account
In short TOTAL RIP OFF DI NOT USE THIS SITE
July 26, 2025
Unprompted review
Reply from SBK
Hi John
We’re glad to hear the setup was easy, but we’re sorry to hear you were disappointed about the welcome offer. Please note that if you’re not eligible for the promotion, Smarkets will usually notify you by email before your first deposit.
If you’d like further assistance or have any questions about your account, please contact Smarkets support directly at support@smarkets.com.
Best regards,
The Smarkets Team
Totally efficient customer service
Totally efficient customer service . First class really .
11 out of 10
July 23, 2025
Unprompted review
Reply from SBK
Hi Frank,
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Best betting website going
Best betting website going! Best odds! Even though you don’t get your stake back, they make up for it and more! Jack from CS was a pleasure to deal with! Winnings within hours of withdrawing!
July 20, 2025
Unprompted review
Reply from SBK
Hi Benjamin
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Be careful !!!
Be careful, everything is nice until you start winning too many times and you will become a problem for them! Now I understand why they have one star.
July 16, 2025
Unprompted review
Reply from SBK
Hi There
We understand your frustration and appreciate you sharing your experience. Please know that we take fairness and transparency seriously. Winning customers are not penalized simply for being successful — however, in some cases, account reviews are triggered by patterns that may relate to terms of service, bonus use, or trading behavior.
If you feel your account was treated unfairly, we encourage you to contact our support team directly so we can take a closer look and provide clarity.
Thank you.
Best odds and they don’t finesse you…
Best odds and they don’t finesse you with the welcome offer
July 11, 2025
Unprompted review
Reply from SBK
Hi There
Thanks for the kind words! We're glad you're enjoying the competitive odds and the overall experience. We work hard to keep things fair, transparent, and user-friendly. Appreciate you being with us
Thank you.
Today I had my account closed because I…
Today I had my account closed because I was winning and they said I was spending to much time gambling i only spend like 2 hours a week 🤣 they ban winning customers just like that rick said on his review
July 11, 2025
Unprompted review
Reply from SBK
Hi Ricky,
We understand how frustrating this must feel and appreciate you taking the time to share your experience. Please know that account closures are never based simply on winning — we welcome successful customers. However, in some cases, accounts are reviewed due to a combination of factors, including activity patterns, responsible gambling policies, and compliance checks.
If you believe this decision was made in error, we strongly encourage you to contact our support team so we can look into it in more detail. We’re committed to fairness and transparency, and we’d be happy to clarify anything directly.
Thank you
Quick and friendly experience
Quick and friendly experience. Nearly instantaneous connection to an agent
June 25, 2025
Unprompted review
Reply from SBK
Hi Daniel
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Speedy and efficient
Asked for a withdrawal issue to be resolved-It was and impressively quickly-highly recommended
June 25, 2025
Unprompted review
Reply from SBK
Hi Peter
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Friendly and quick replies
Friendly and quick replies, resolved my issue straight away
June 19, 2025
Unprompted review
Reply from SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Fantastic support on the live chat.
June 19, 2025
Unprompted review
Reply from SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Brilliant Service
June 10, 2025
Unprompted review
Reply from SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Jack
SBK Customer Experience Team
I raised an issue with my account with…
I raised an issue with my account with SBK and it was sorted without a quibble.
They are an excellent bookmaker, one the others could learn a lot from
June 7, 2025
Unprompted review
Reply from SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Reply from SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
0 stars
0 stars. Everyone please avoid this company. Worst of all. Unable to cash out a bet builder even though the game is finished and the next game is in more than an hour. Live chat wasn’t helpful either. After the match finished, l will be deleting the app and leaving bad reviews on all app stores on both android and apple platforms.
June 6, 2025
Unprompted review
Reply from SBK
HI there,
Sorry to hear you feel this way. We understand how frustrating it can be when things don’t go as expected. Bet Builder cash outs aren’t always available depending on market status and game timing, Please let us know if we can asisst you further by sending an email to support@smarkets.com
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Had an issue withdrawing due to my original deposit being through Apple Pay, which caused a block. The live chat team were brilliant—explained everything clearly and guided me step-by-step to solve it by using Open Bank Transfer. Whole process was smooth and support was quick, friendly, and genuinely helpful. Can’t fault the service. Cheers!
June 5, 2025
Unprompted review
Reply from SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Seb made everything very easy and was…
Seb made everything very easy and was quick to do this. Would highly recommend
June 4, 2025
Unprompted review
Reply from SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Hacking Facilitation
My SBK account username was changed by a hacker.
I brought this security concern to the attention of SBK and provided the necessary evidence.
The agent I liaised with at this point (Seb) in his wisdom decided to place a block on my ability to deposit into MY SBK account, which I found truly bizarre and nonsensical.
I asked him to place a suspension on my entire account to prevent anyone accessing it or attempting to access it until such time SBK had investigated this matter and reached a conclusion, and get back to me, as promised, with their findings.
I was advised by Seb I would receive a reply from SBK by email with regards to their findings.
Unfortunately, no response has been received, which is incredibly concerning. I changed my password earlier this afternoon but there is still a suspension on my account.
I sent several emails to SBK to justifiably ask what is happening with my case but only received a derogatory copy and paste reply advising me to change my password (which I had already done) and to click on a link regarding compromised accounts.
I was also advised in order to reopen my account I require to submit a photo of me alongside my passport. (Mmm, how is this going to secure and protect my account when it seems my account is open to hackers and allcomers to access it without my authorisation and knowledge?)
I am truly sickened by this level of "customer service" and will not be betting with this firm again until they actually listen to me and investigate my security issue.
Evidently, they couldn't give 2........ about their customers and the security of their customers" accounts.
So much for cyber security, etc.
June 2, 2025
Unprompted review
Reply from SBK
Hi Stephen
Thanks for reaching out and sharing your concerns. We understand how serious and frustrating this situation is, and we want to reassure you that we take account security very seriously.
Our team has responded to your recent email with further clarification and next steps to support you in resolving this issue. If you have any further questions or need assistance, please don’t hesitate to get back in touch — we’re here to help.
The Smarkets Team
Overall app experience is great!
Overall app experience is great!
Customer service was quick and efficient unlike other apps.
June 3, 2025
Unprompted review
Reply from SBK
Thanks for the great feedback! Appreciate you taking the time to share!
The worst online betting company i have…
The worst online betting company i have ever used, app down a lot, asking for proof of income, voids greyhound bets if a non runner in race, stick to your normal ones paddy and 365 and so on this company really is shocking, customer service also terrible
May 29, 2025
Unprompted review
Reply from SBK
Thank you for your feedback — I’m really sorry to hear about your experience. I understand how frustrating things like app issues or verification requests can be. Some processes, like voiding bets after a non-runner, are in place to keep things fair and within regulations, but I completely appreciate how they can impact your experience.
We’re always working to improve, and I’ve shared your comments with the team. If there’s anything you'd like us to take a closer look at, feel free to let me know.
Customer service is excellent no…
Customer service is excellent no complaints from me, had an issue with verification but help from customer service cleared it up straight away.
May 28, 2025
Unprompted review
Reply from SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
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