I’m a tech novice. Had an Admiral NVR with 8 cameras, for over 5 years, and never got the front end working. Too much computer stuff! Recently swapped out front end for a new Admiral. Virtually “plug... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've had my SCW system, 11 cameras & DVR for one year & everything has worked great. SCW is a great company! The owner is a very caring person & appreciates his employees. Their sales team & Tech s... See more
Customer support is great. Whether for sales or technical support. You are able to talk to someone over the phone quick without all the automated phone options that are used by so many. The team is... See more
Nice set up. Had several questions about the recorder. (Flashing red light). Thank goodness for customer support. Would have got it all set up with out them. Excellent phone support group. Need 2 m... See more
Company details
Information provided by various external sources
We pride ourselves on amazing, free tech support, professional products, and the longest warranties in the industry.
Contact info
11 Richland Street, 28806, Asheville, United States
- 866-414-2553
- sales@security-camera-warehouse.com
- getscw.com
The products was great and everything…
The products was great and everything is fine , their service was good.
Best cameras for the money
Best cameras for the money. I have installed them on two of my homes now. The NVR is second to none.
The hardware and software are…
The hardware and software are excellent. Ordering is simple.
quality equipment
quality equipment. easy ordering process, quick delivery
Very satisfied.
Nice set up. Had several questions about the recorder. (Flashing red light). Thank goodness for customer support. Would have got it all set up with out them. Excellent phone support group.
Need 2 more cameras. Waiting as they occasionally have good discount offers.
Great tech support. New sustem setup. Nice gear and staff was very helpful answering questions.
Great tech support. Thanks!
Had a GREAT expereince with Security Camera Warehouse
I have used Security Camera Warehouse and one other CCTV provider for years. EVERY time SCW EXCEEDS my expectations. The best customer service around, the other guys you wait for 2-3 days for a call back. You cannot afford to wait for a call that may never come while your system is down. Buy from these guys, you will not be disappointed.
Great help when I oopsed
I have been using their product with a business associate for a while. When ordering for my company the first time I clicked the wrong shipping shipping choice. A quick chat online and all was well. Received my order as expected. Thanks
EXCELLENT STAFF
Very polite and patient staff. The sales people and the technicians very friendly. Too bad there's no weekend support.
Awesome customer service and reasonable…
Awesome customer service and reasonable rates, Highly recommended, thumbs up
You are getting professionals!
You are getting the best coverage should you be a consumer or an experienced installer who have been given a tough nut to crack. This company is made up of veterans so THEY CARE.
Easy to "talk" to and their tech support is beyond highly skilled.
Thanks for all your help with my…
Thanks for all your help with my system. Great service
Was able to get my order in with ease
Was able to get my order in with ease. Representative was very helpful in making sure order was placed. Received the order when they said I should receive it.
Great service every time that I have…
Great service every time that I have called!
Good products and great service
Good products and great service. Documentation could be improved, especially for the software.
As always
As always, fast delivery, excellent cameras, top notch customer service. Just a great company.
SCW has the BEST service hands down
SCW has the BEST service hands down. I love the equipment but the discontinuance of the hybrid DVR was a huge mistake. Still alot of analog users out there. You are giving that business away to competition. the 32 channel NVR is sweet but S L O W W W. the support is world class. Always available to chat online or talk on the phone. I will sacrifice some performance for the support!
Great Customer Support
I purchased my system in 2014 and over the years have moved equipment around and added cameras etc. Recently i added a google wifi router and had configuration issues that google could not fix. I contacted SCW and they fixed this for me with an online hookup in a few minutes. Way above and beyond my expectations for assistance with a system purchased years ago. They have helped me with configuration issues in the past as well. I highly recommend this company and their equipment. Customer support has been simply outstanding. Roger
Great customer service/support
Great customer service/support. Fast processing and shipping.
Great system!
Only 2 days into using the new system and it's amazing. I really appreciate SCW's informative articles on their website and my chat with customer service (Ben) before ordering was very helpful, including helping me with getting USPS shipping to Canada. I was able to set up the app to view live and recorded footage without any trouble and app seems great so far as well.
System set up was also really easy, basically plug and play. I can't comment on tech support, as the set up was so easy I didn't need them for anything.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








