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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The product and overall program are frequently described as effective, with consumers noting significant positive results and a smooth experience. However, some people were dissatisfied with the service and user experience, citing issues with billing transparency and difficulties with the sign-up process. A few other people also expressed concerns about product quality and experienced delays in receiving their medication.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and supportive approach. Many... See more

Service

Clients share ambiguous opinions on service. Some reviewers praise the efficiency, quick setup, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction, with some stating... See more

User experience

Users describe ambiguous interactions with user experience. Many customers report amazing and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really fortunate to have discovered this company as a resource. It's been nothing but great from the first customer contact, w/ Aaron, so decided to enroll. Then, have Tanya as my health adviser,... See more

Rated 5 out of 5 stars

From the initial application process, I knew SHAPELY was the right choice. Everything was clearly explained, including options that would be available if my insurance would not pay for the weight los... See more

Company replied

Rated 5 out of 5 stars

I’ve only just begun working with this company but so far am very impressed. Their website is super easy to navigate as well as thorough in explaining their services, pricing, plan options, etc. Compl... See more

Company replied

Rated 5 out of 5 stars

My experience with Shapely has been outstanding. My care consultant (Brittney Williams)has encouraged and guided me to a current weight loss of 30 lbs and I am on track to reach my goal weight. I woul... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Nutritionist

Written by the company

Achieve the best shape of you with personalized weight loss from experts you can trust. Join countless patients who've lost weight safely and effectively with Shapely. Here's what you get: 1. Monthly video visits with a weight loss specialist 2. Convenient app with ability to chat with your provider anytime 3. Access to both branded and compounded weight loss medications 4. Affordable medication pricing, with compounded semaglutide at just $199/month. 5. Evidence-based care led by our Harvard-trained weight loss physician Dr. Justin Zaghi


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Head and shoulders above competitors only just beworking with this…

I’ve only just begun working with this company but so far am very impressed. Their website is super easy to navigate as well as thorough in explaining their services, pricing, plan options, etc. Complete transparency (very refreshing and much appreciated). My dedicated PA is Ms. Tran. She is awesome! Very knowledgeable and personable. I am really looking forward to working with her and her team to achieve my weight loss goals in a safe and healthy manner. Really glad I found this company.

July 16, 2025
Unprompted review
Shapely logo

Reply from Shapely

Thrilled to hear of your success with Shapely! We agree, PA Duyen Tran is amazing! Thank you for the 5 star review!

Rated 5 out of 5 stars

Excellent Service and Products

Very good value. I was paying much more at a local clinic for my medication. The refill prescriptions are shipped promptly and I’m always notified beforehand when they are due to arrive. I meet with a nurse practitioner once a month via a video chat but they are always available to answer any questions. It is very convenient to use the app and when I have contacted them they respond within minutes. Very pleased with their services and products.

June 2, 2025
Unprompted review
Shapely logo

Reply from Shapely

So glad to hear of your amazing experience with Shapely. Thank you for the 5-star review!

Rated 5 out of 5 stars

I love Melissa

I love Melissa. She was real with me and she listened. I trust her. She answered all my questions. My plan was collaborative.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Melissa has given me some hope.

Melissa has given me some hope. She understands my situation and excited my medication plan swiftly. She got my meds approved and now I will be starting as soon and my rx is sent to pharmacy. Thank you Melissa

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

This a GREAT PROGRAM and MEDICATION

The medication and this program works for me. I have lost 75 pounds so far. Mayra is available by email anytime I have questions or concerns. I always receive prompt response.
It took awhile for my body to adjust to the medication, some nausea and lethargy. I now drink a Protein shake everyday. With my reduced food intake I need that. My biggest issue was learning the amount and frequency to eat. I eat a small amount in the morning, the Protein Shake in the afternoon (it seems like a treat) and something in the evening. If I crave something in the evening I have found the Root Beer Zero meets that desire.
Good Luck on your journey

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Justin Zaghi is an excellent Medical…

I’m incredibly grateful for the care and support I received. Dr. Justin Zaghi went above and beyond to listen, explain everything clearly, and guide me through my treatment with compassion and professionalism. Truly one of the best doctors I’ve ever had. Thank you for making a real difference in my life!

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I have nothing but good things about the company. My doctor is super sweet and always asking many questions and by the way answering in between consultations via app. My medication comes fast and it has been very effective.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

No regrets!!!!

Really fortunate to have discovered this company as a resource.
It's been nothing but great from the first customer contact, w/ Aaron, so decided to enroll.
Then, have Tanya as my health adviser, and COULD NOT BE HAPPIER!!!! She is the best--just can't believe how much effort she puts out to make this a successful experience for me!
Sign up with Shapely--believe me, you'll be pleased!!!!!

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

I was charged for other things before I…

I was charged for other things before I even checked if my insurance would cover it. The first month is cheaper, but there was no information that other charges would be made.

March 7, 2025
Unprompted review
Shapely logo

Reply from Shapely

Hi Juri, at Shapely we pride ourselves in transparent pricing. As stated on our website, when booking appointments with insurance, you are responsible for any copays and deductibles as required by your health plan. In your case, you had a copay of $30 for your appointment with us. If this is a financial hardship, please reach out to us and we'd be happy to work with you!

Rated 5 out of 5 stars

This company is very professional and…helpful in patient satisfaction with weight loss goals and health

This company is very professional and helpful in working with patients to achieve their weight loss goals and getting healthy. They go above and beyond when working with insurance companies in order to get prescriptions approved. They are friendly, professional and always respond to my messages in a timely manner. I would recommend them to anyone including my friends and family.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

My Shapely experience has been terrific!

Shapely has been an overall terrific experience!
I have received personalized care from the start, not only from Dr Zaghi but this includes Aaron his appt coordinator. After doing a bit of research and making a few contacts, my provider choice was an obvious win.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, many helpful options

April 8, 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you for the 5-star review! Glad to hear of your great experience with Shapely!

Rated 5 out of 5 stars

Best Decision I’ve Made for My Health

Working with Shapely has been a major game changer for me. I saw minimal weight loss for a while and started to get discouraged. Khandi and Dr. Zaghi encouraged me to stick with it and made adjustments to make my experience better. I am ecstatic that I have reached my goal weight and fitting into clothes I’ve held on to for years. I changed my eating habits, adopted a regular exercise regime, and reshaped my outlook on food. Thanks Shapely for helping me be a better, stronger version of myself.

April 7, 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you for the 5-star review! So happy to hear about your incredible transformation and the impact it's had on your life!!

Rated 5 out of 5 stars

You just need to start!

I started with my Journey was shapely in May 2024.
The monthly support was Very helpful I reached my goal. It’s been such a pleasure to work with them and I really appreciate all that they did to help me.

March 31, 2025
Unprompted review
Shapely logo

Reply from Shapely

So happy to hear of your amazing experience! Thanks for sharing your journey!

Rated 5 out of 5 stars

Shapely Has changed my life !

Shapely Has changed my life !
The one on one video chats really add to the support!! I highly recommend Shapley ! I have been with them since September 2024 !

September 1, 2024
Unprompted review
Shapely logo

Reply from Shapely

Thank you Karen! So glad to hear of the amazing impact Shapely has had on you!

Rated 5 out of 5 stars

Shapely and the service they provide

Shapely and the service they provide, have changed my life…. I never, and I mean never, Would have been able to succeed on this level without them!!! I am forever grateful ❤️❤️

April 1, 2025
Unprompted review
Shapely logo

Reply from Shapely

Huge congrats and thank you Jeanine! So happy to have you as part of the Shapely family!

Rated 4 out of 5 stars

So far so good

So far so good! I work with Khandi! Very good at getting back to me and always answers any questions I might have!

The weight loss is slower than I thought but that’s the correct way to go about losing weight!

April 1, 2025
Unprompted review
Shapely logo

Reply from Shapely

Thanks Angela! So glad to hear of your success with Shapely!!

Rated 5 out of 5 stars

I reached my goal weight within 1 year

I reached my goal weight within 1 year. Being a patient of Dr Zaghi has been a great experience. He is genuinely concerned about your health and wellbeing. The program is great losing weight slowly and safely. Kudos to the nutritionist as well.

March 30, 2025
Unprompted review

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