Getspace Reviews 

In 2020 I was approached by WAcademy, a sister company of Getspace, which has offered to design my website for free. Since then I’ve been charged multiple times for services I’ve never received, bought or subscribed to. On 30th Nov £227 was taken off my card. I’ve contacted the bank and was told to contact the company directly and request a refund, which I did. 4 weeks passed by and after few messages saying “allow 10 working days for us to respond”, I’ve just received a message saying: “you have to turn off subscription in your account (which I never had) and because 14 days passed since purchase you won’t be refunded”. They fraudulently used my card details and I’m glad I informed my bank immediately after I’ve noticed. Bank has blocked my card and FCA and police are investigating.

Very bad experience with Getspace UK. No proper email to write, no telephone number to call. I did cancel the subscription via chat as they didn't answer via form, however, was charged anyway. The chat is hours of waiting.

I think I can safely say that other than the time I got mugged, having this website done has probably been the worst experience in my life.
I wish I had read the reviews! So if you’re reading mine and you haven’t already signed up… Don’t… Runaway… Save yourself headaches, frustration, depression, money! You will never get to speak to a human being, I suspect the whole place is run by cyber men , because there’s no communication at all!

Be very aware that this company is a partner company with W-Academy, the company who offer to build a free website. (Starflix is also the same company).

Do not be fooled into thinking that you are getting a free website! The price you pay for hosting with Getspace includes a set-up fee that is not mentioned by W-Academy. The only way to get to this information is to go through the small print in the T&C's on the Getspace website.

At no point though does it break down the cost to show you how much of the total is the set up fee - you only find this out on the invoice after payment.

So if you cancel, within the 14 days money back guarantee, you will not receive a full refund - even if you cancel before anyone at Getspace has a chance to begin to set up anything!

The customer service at Getspace is appalling, it takes them 10 days to respond to any emails - apart from the automated message advising you it will be 10 days.

I suggest before you throw away any hard earned money you think long and hard. There is no personal touch from Getspace, if you try to call any of the telephone numbers listed on the website of W-Academy or Getspace or Starflix you will be greeted with the message this number does not exist, or it just continually rings out. W-Academy is very keen on calling and speaking to you in the beginning to sell their "free website" story but trying to get hold of anyone after you have paid and advised you wish to cancel is a waste of time!

There are many other reputable small business owners out there that can build you a website and point you in the right direction for competitive prices for hosting - a lot cheaper than the £249 for an e-commerce site from Getspace - remember £129 of that is a non - refundable setup fee, so you will be out off pocket if you choose to cancel at any point!

Avoid at all costs!

avoid!
careful with these guys, I contracted them for a website as this was requested by my developer, I wasn't happy with the developer and canceled my contract with him but Getspace refused to cancel my contract even tho the domain wasn't even transferred red to them and it was within less than 14 days of signing up.