First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to... See more
Company replied
A great taxi driver Piotr very helpful and friendly he even phoned me to find out exactly where we were waiting …. He didn’t mind taking my mobility scooter on board he put it on and took it off at ou... See more
Company replied
Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... See more
Company replied
Company details
About Gett UK
Written by the company
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Contact info
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., United Kingdom
- customercare.uk@gett.com
- gett.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wouldn’t use any other transport in…
Wouldn’t use any other transport in London. Feel safe, drivers are polite and excellent all round service
May 11, 2026
Reply from Gett UK
Dear Janice,
Thank you for your kind words and for your continued loyalty to our service. It is a pleasure to hear that you feel safe and well looked after during your journeys, as passenger security and professional conduct are our highest priorities. We are glad that our drivers have consistently met your expectations.
We look forward to welcoming you on board again soon.
Regards,
John Mc
Gett UK - powered by Lyft
I always book an eCab on GETT
I always book an eCab on GETT. Smooth ride, helpful and knowledgable drivers.
May 11, 2026
Reply from Gett UK
Dear Mr Berg,
Thank you for your feedback and for choosing to book your eCab journeys through Gett. Providing a professional service with expert navigation is a standard we strive to maintain for every passenger.
We look forward to providing your next journey in one of our Black Taxi's.
Regards,
John Mc
Gett - powered by Lyft
Lovely driver
Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now button, once a time has been put in, really means ignore the time and come now, but problem handled very well by driver.
May 7, 2026
Reply from Gett UK
Dear Bloggsie,
Thank you for sharing your experience with us. It is encouraging to hear that your driver was helpful and handled the journey with such professionalism, I am glad to hear that their early arrival caused you no inconvenience.
Regarding your comments on the booking system, we appreciate you highlighting the confusion between the timed collection and the "book now" function. Your feedback is invaluable as we constantly work to refine our app interface to ensure the scheduling process is as clear as possible for our passengers.
We look forward to seeing you back in one of our taxis in the near future.
Regards,
John Mc
Gett - powered by Lyft
Reply from Gett UK
Dear Emanuel,
Thank you for sharing your experience.
I am delighted to hear that you had a great experience arranging taxis for your sister-in-law's wedding. It is always a privilege to be a part of such a special occasion, and I am glad our team could provide a reliable service for the event.
We hope to welcome you back on board soon.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Asha,
Thank you for sharing your feedback. I am sorry to hear there was confusion regarding your drop-off location.
Looking at the ride details, I can see the building has multiple entrances and is located at a major intersection, which can sometimes make it difficult to find the exact spot. We always aim to provide a smooth and efficient journey from start to finish.
We hope to provide you with a more seamless experience on your next journey.
Best regards,
John Mc
Gett UK
clean cars/ polite and helpful drivers
clean cars/ polite and helpful drivers, what more could we want
April 27, 2026
Reply from Gett UK
Dear Mr B Kerr,
Thank you for your kind review.
I am pleased to hear that you are happy with our service. Providing a consistently high standard is what we strive for on every journey.
We hope to have you on board with us again before long.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Deneeze,
Thank you for sharing your feedback with us.
I am glad to hear that you found our application quick and easy to use. Providing a seamless and efficient experience for our passengers is always our priority.
We hope to see you back on board again before long.
Best regards,
John Mc
Gett UK
Expensive
Add on to cost with their service charge. Will use other apps as charges are cheaper
April 27, 2026
Reply from Gett UK
Dear Sandy,
Thank you for sharing your feedback with us.
I am sorry to hear that the total cost for your journey was higher than you anticipated. I can see that your ride took place during the recent underground strikes, which created a significant increase in demand for black taxis across the city.
At Gett, we do not apply high-demand fees unless demand for rides exceeds our available supply. This is done to increase the likelihood of getting a taxi when you need it most. For transparency, we always alert our users before a booking is confirmed by displaying a lightning bolt symbol and a "we're busy" message that includes the specific fee amount. This allows you to choose whether to proceed with the booking or explore other options.
Regarding the service charge, this fee helps us maintain our platform and provide round-the-clock support for our passengers. While other services may offer different pricing, we hope the reliability and standard of our black cab service continue to be of value to you.
We look forward to being of service again.
Best regards,
John Mc
Gett UK
Pretending that it's busy and charging…
Pretending that it's busy and charging an extra £15 has made me quit Gett after being a loyal customer on many visits to London. There are other apps out there that don't add on unfair charges.
April 23, 2026
Reply from Gett UK
Dear James,
Thank you for sharing your thoughts with us. I am sorry to hear about the experience on your last visit to the city. It was unfortunate that your trip coincided with the recent underground strikes, which led to a significant surge in demand for black taxis across London.
At Gett, we do not apply high-demand fees unless ride demand exceeds our available supply. This is done to increase the likelihood that our passengers will get a taxi when they need it most. For transparency, we always alert our users before a booking is confirmed by displaying a lightning bolt symbol and a "we're busy" message that includes the specific fee amount. This allows you to choose whether to proceed with the booking or explore other options.
We value your loyalty for your many visits and hope to welcome you back on board in the future.
Best regards,
John Mc
Gett UK
£15 high demand fee for £16.60 taxi fare
The taxi came very quickly however the app charged additional £15 high demand fee on top of £16.60 taxi fare + £1.99 service fee. This is a day time robbery. I wouldn't use it if I hadn't need to use a taxi for my baby. What a rip off
April 23, 2026
Unprompted review
Reply from Gett UK
Dear Orcun,
Thank you for sharing your feedback. I am sorry to hear that the final charge was higher than expected. All fees are presented prior to finalising the booking to give the passenger as much visibility into the fare estimate (including high-demand fees), allowing them to continue with the booking or look for an alternative.
To help clarify, these fees are only in place during exceptionally busy periods to ensure we can get as many drivers as possible to meet our passengers' needs. We are currently experiencing a London Underground strike, which significantly increases pressure on the supply of black taxis across the city. We use these fees to incentivise drivers, ensuring we can provide a ride even when demand is at its peak.
As Trustpilot is an anonymous platform, I would appreciate the opportunity to look into this specific trip to ensure that no errors were made. If you could respond to the request for further information I have sent via the platform, I will happily investigate this for you.
Best regards,
John Mc
Gett UK
On time, friendly, good job.
Driver was on time, friendly, gave me choices for drop-off, got me there in good time.
April 23, 2026
Reply from Gett UK
Dear Margaret,
Thank you for sharing your positive rating with us.
We always strive to provide a reliable and efficient experience for all our passengers.
We look forward to seeing you in a black cab again before long.
Best regards,
John Mc
Gett UK
Great Service gets you there safe
Taxis available quickly and you are able to see when and where they are relative to you. Being able to move the pick up/drop off from a specific address makes the process of catching them easier. Fares reasonable
April 20, 2026
Reply from Gett UK
Dear Matt,
Thank you for sharing your feedback with us.
It is great to hear that you find the tracking features relative to your location to be so helpful. We are also pleased that the flexibility to adjust your pickup and drop-off points made it easier for you to catch a cab. We also appreciate your comments regarding our pricing.
We look forward to helping you get around town again soon.
Best regards,
John Mc
Gett UK
Travelled to A and E with no issues
April 20, 2026
Reply from Gett UK
Dear Rosaleen,
Thank you for sharing your experience.
I am glad to hear that your journey to A&E went smoothly and without any issues. We know that trips of this nature can be stressful, so it is good to know we could provide a reliable service when you needed it.
We hope to welcome you back on board soon.
Best regards,
John Mc
Gett UK
The driver took the longest most…
The driver took the longest most expensive route - surpassed top quote promised
April 20, 2026
Reply from Gett UK
Good evening, Nina.
Thank you for taking the time to leave a review. I am sorry you had an issue with your recent ride. I have asked one of my team members to reach out to you to understand the issue. Your feedback is important to us.
Kind Regards
John mc
Gett Uk
Great experience: Easy to use app and the driver arrived early.
Exceeded my expectations
April 13, 2026
Reply from Gett UK
Dear Silvia,
Thank you for sharing such a positive review with us.
I am delighted to hear that the application was easy to use. We always strive to provide a service that exceeds our passengers' expectations, and it is wonderful to know we hit the mark for you.
We look forward to being of service again in the future.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Maggie,
Thank you for sharing your positive experience with us.
I am glad to hear that you found the booking process easy. Our drivers take pride in their professional service and aim to make every journey as smooth as possible.
We look forward to serving you again before long.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Martin,
Thank you for sharing your experience.
It is lovely to hear that you found your driver to be so nice and polite. And I am glad the conversation made your journey more enjoyable.
We look forward to having you on board with us again before long.
Best regards,
John Mc
Gett UK
Great easy process to book
April 9, 2026
Reply from Gett UK
Dear Mark,
Thank you for sharing your experience with us.
It’s great to hear that you found the booking process easy. We strive to provide a seamless journey for all our passengers from the moment they book.
We look forward to welcoming you on board for your next journey. with us.
Best regards,
John Mc
Gett UK
Excellent app easy to order a black…
Excellent app easy to order a black cab. Details of pickup
April 3, 2026
Reply from Gett UK
Dear Colin,
Thank you for sharing your positive experience with us.
I am glad to hear that you found our app such a straightforward process. We also appreciate your feedback regarding the pickup details. Our goal is to provide a reliable experience for all our passengers.
We look forward to being of service again before long.
Best regards,
John Mc
Gett UK
The driver's driving skills are good
The driver's driving skills are good, and there is no strange smell in the car.
April 6, 2026
Reply from Gett UK
Dear Jun,
Thank you for sharing your thoughts with us. on the driving skills of our driver, and that you found the vehicle to be clean and fresh. Providing a safe and comfortable environment for our passengers is very important to us.
We look forward to having you back on board with us again soon.
Best regards,
John Mc
Gett UK
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