I had difficulty in contacting anyone to help as their website 'contact me' wasn't functioning correctly. Through Trustpilot I had Karla from GetTested help me and she was very helpful and offered m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wait for the test results was very long, but you told us in advance that there would be a wait, so I understood that. Finally my results did come and were easy to understand. Your company seems to... See more
Company replied
I got the womans hormone test and compared to some places it was good value for money, waited a few weeks for the results. communication during that time was good and I was kept up to date via email m... See more
Company replied
I or we used this alongside gp, I have found some results little off normal or feeling well levels. However, along with nhs service has got closer to intial more acceptable, levels. The o... See more
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Company details
Written by the company
At GetTested, we believe that understanding your health should never be a guessing game. Trusted by leading practitioners across the continent and preferred by individuals keen on taking full control of their health, we've become a benchmark for precision and reliability in health testing. Our advanced testing solutions are conducted exclusively by ISO-certified labs, ensuring accuracy and peace of mind. With over 10,000 satisfied customers spread across Europe, our commitment to excellence and customer care remains unparalleled. Dive deeper into your health, understand your body better, and take actionable steps towards a healthier future. Choose GetTested – where quality meets trust in health insights.
Contact info
GetTested International AB, c/o Oddisey Ltd., Unit 5 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, United Kingdom
- hello@gettested.co.uk
- gettested.co.uk
3.8
Great
497 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service answered my query with…
Customer service answered my query with an informative but simple answer,and inwent on to purchase a teat kit
February 18, 2026
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your kind words and for taking the time to leave a review! ⭐
We’re really happy to hear that our customer service could provide a clear and helpful answer, and that it gave you the confidence to move forward with purchasing a test kit.
If you ever have more questions, we’re always here to help. 😊
All the best,
GetTested
A very happy customer
This is the second time I have used Get Tested and their customer service has been excellent.
I ordered some tests, then decided I wanted them to arrive sooner than the standard delivery service. It was too late to change that order, so I ordered again and customer service were quick to send me a return label for the later package so I could receive a refund. Unfortunately Royal Mail never delivered the parcel (not Get Tested's fault). Customer service arranged for a refund despite not having the package back.
I have always found their test instructions easy to follow and everything needed is provided.
I am so glad I can order private tests to suit me as the NHS just doesn't have the funding to allow for these extra tests. Thank you Get Tested !
February 18, 2026
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your lovely review Cheryl! 💙
We truly appreciate you taking the time to share your experience, it means a lot to us. It's great to hear that you’ve found both our customer service and instructions helpful.
Thank you again for your trust and kind words. We’re here whenever you need us! 😊
Warm regards,
GetTested
Effektivt med kunden i centrum
Effektivt med kunden i centrum, prisvenligt og følelsen af at blive taget seriøst og at være i trygge hænder og så er det nemt med fine vejledninger :-))
Efficient with the customer at the center, affordable, and the feeling of being taken seriously and being in safe hands, and then it's easy with nice instructions :-))
February 17, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Marianne,
Thank you so much for your kind feedback. We’re really happy to hear that you felt well taken care of and found the process both reassuring and easy to follow.
It means a lot to us that our guidance and approach made you feel in safe hands. Thank you for choosing us! 💙
Kind regards,
GetTested
Great experience
I purchased a blood kit from Get Tested for my daughter, who then changed her mind.
I contacted the company this morning regarding returning my purchase and received a refund with 2 hours.
I highly recommend this company, the kits available are broad and relevant. The kit arrived well within the anticipated delivery date, and the return was handled professionally and politely with 0 fuss.
Thank you Get Tested, I will return.
February 16, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Luna,
Thank you so much for taking the time to share your experience. 😊
We’re really happy to hear that everything was handled quickly and smoothly, and that the return process felt professional and straightforward.
Your review means a lot to us, we truly appreciate your trust and recommendation.💙
Kind regards,
GetTested
Great service
Great service, just one small issue that the pipette in the D-dimer test did not work 😕 but the one in the PSA Kit was fine.
January 7, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Tania,
Thank you for your review, we're very happy to hear that you found the service great!
We're sorry to hear that the pipette in the D-dimer test wasn't working as it should. If there was anything faulty, please feel free to contact us and we’ll gladly look into sending a new kit or compensating you if something didn’t work as it should. 💙
You’re welcome to email us directly or update your review with your order number or your email address if you want us to look in to this further.
Don’t hesitate to reach out, we’re happy to help. 😊
Warm regards,
GetTested
I’m dealing with health issues lately
I’m dealing with health issues lately, all I heard is classic phrase “ All your Tests are Normal”finally realised that ,there’s no help from my GPs , I decided to take action on my own, found on the internet Get Tested lab, like 2 years ago, I thought I’ll give it a try, glad listen to my Gut feelings, recently my Gastro discharged me from the hospital, after 5 years of fighting with them, saying all tests are normal, I had issues that they never bothered to listen. So ordered the Gut Microbiome XL to dig deep,I knew something is off, but couldn’t figure it out,which shows I’ve got histamine imbalance,leaky Gut, my PH out of range and more,so with their customised supplement suggestions, I’m working to fix my Gut. I’d like to say big thanks to Idha from customer service support, who was there every time I had questions .
Last but not least , I’ve ordered lots of test to understand why I’m sooo fatigued. Waiting for results. Fingers crossed 🤞
February 12, 2026
Unprompted review
Reply from GetTested.co.uk
Thank you so much Mrs. Kat for sharing your journey with us! 💙
We truly appreciate your trust after such a long and challenging experience. It means a lot to hear that the Gut Microbiome XL test provided you with clearer insights and a direction forward. Listening to your body is important, and we’re glad you felt supported along the way.
Idha truly is great! We’re very happy to hear she was there for you whenever you had questions, she is a valued person of our team. 😊
We’re keeping our fingers crossed for your upcoming results and hope you continue moving in the right direction. 🤞✨
Warm regards,
GetTested 💙
Reply from GetTested.co.uk
Hi Ivan,
What a lovely review, thank you!
We're very happy to hear that everything was easy, good and hassle free.😊💙
Kind regards,
GetTested
Really great customer service
Really great customer service, the test was faulty so they sent a new one to me for free (thank you Hemant!). Test comes with clear instructions and is very straightforward!
February 6, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Louise,
We're so happy that Hemant could help you with the faulty test. He really is the best!
Thank you so much for your lovely review and praise! 😊💙
Warm regards,
GetTested
Very good
Very professional testing service with clear instructions and extremely good follow up. The whole process worked very well and I wouldn't hesitate to use them again.
January 29, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Veronica,
Wow, thank you for this review! 🌟
We're happy to hear that you found our service professional and clear, also that the follow up was appreciated. 😊💙
We're also very happy to hear that you would use us again!
All the best,
GetTested
A good kit with everything needed
A good kit with everything needed. Results were easy to understand and service was fine. Only minus is the price which perhaps makes some think twice.
January 11, 2026
Unprompted review
Reply from GetTested.co.uk
Hi David and thank you for your lovely review!😊
We're very happy to hear that you are happy with the kit and the results.
We understand that lab tests can sometimes feel a bit pricey, as the cost reflects the test method, materials, shipping, preservatives and laboratory analysis. That said, we’re really glad to hear that you still felt it was worth it.💙
Warm regards,
GetTested
Long delivery and IT issues
Test took over a month to come. I am unable to take the test as it won’t register online and you have to register it before you can take it. I have contacted customer services who finally sent out new tests. Giving them a 3 star as the team were friendly and resolved the issue in the end
January 26, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Ruth,
Thank you for taking the time to share this with us and for linking your order number. We’re very sorry to hear about your experience. 💙
I can see that our support team has been in contact with you, that a new test kit has been sent out, and that the shipping cost has been refunded.
While our team has replied to your emails within 1–2 business days, we understand that the situation must have still felt frustrating, and we sincerely apologise for the inconvenience.
If you still don’t feel that everything is fully resolved, please feel free to reply to your support contact and we’ll be more than happy to help you further.
We truly appreciate your patience and want to make sure you’re properly taken care of. 💙
Warm regards,
GetTested
Inaccurate tests and terrible customer service
I ordered two sets of tests from gettested which included a dozen or so individual tests. My calcium levels were so low I would be dead if it was accurate (my doctor’s words not mine). My selenium showed too high. Both results were completely wrong as a regular blood tests from my GP confirmed. So of all the tests I got done, I checked two with the doctors, both complete rubbish. I complained and asked for a refund, because how can I trust any of their tests results now? They first of all made up some nonsense about using different techniques that showed more of a trend than the doctor’s tests. That in itself was a huge red flag to me because it showed not only a complete lack of knowledge but also utter disdain for their customers intelligence. They promised customer support would be in touch, but I never heard from them again, even after a follow up email from myself. Avoid this company like the plague, their tests are inaccurate and you will never know without getting them redone properly. Not to mention their utter disregard for customer support.
May 19, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Robert,
Thank you for taking the time to share your feedback. I’m not familiar with the specific details of your individual case, but on a general level it’s important to clarify how different testing methods work, as this is a common source of confusion.
Some tests are analyzed in serum, while others are analyzed in whole blood. These methods are not directly comparable and therefore require different reference ranges and sometimes different units. Results from serum and whole blood measurements should not be mixed, as they do not measure the same biological fraction and are interpreted differently. For this reason, results should always be compared using the correct method, units, and reference values. This is standard laboratory practice and not made-up information.
Thank you for linking your order number. We’re unable to find any previous email correspondence connected to the email address associated with your order, but we have now contacted you directly via email. Please check your inbox (and spam folder, just in case). If you haven’t received the support you expected, we would of course like to look into this further and assist you.
We look forward to hearing from you at your earliest convenience.
All the best,
GetTested
Quick and easy testing
January 23, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Graham and thank you for your great review!
We’re glad to hear you found the testing quick and easy. We really appreciate you taking the time to share your experience. 😊
Warm regards,
GetTested
Reply from GetTested.co.uk
Hi Richard,
Thank you so much for your 5-star review! 😊💙
We’re really happy to hear that you found it easy to find and order what you were looking for.
All the best,
GetTested
Still awaiting results
I sent my test back at the beginning of December and it is marked as processing on the 16th. It is now the 19th January and still no results. The only means of contact is their online form which I have completed three times over the last week and have not received a response. I can understand a delay but not being completely ignored. This test was nearly £300. I won't use them again and have applied to klarna for a refund.
January 19, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Sarah,
Thank you for sharing your experience – we completely understand how frustrating it is to wait.
December and early January include many public holidays, which can unfortunately affect both shipping and laboratory processing times. For our standard tests, results normally take around 10–15 working days from the date the sample is registered at the lab. DNA tests take longer than this (6-8 weeks).
That said, we would very much like to look into your specific case and see what may have happened. You are very welcome to email us directly, or update your review with your order number or the email address used for the purchase, so that we can contact you and investigate this properly.
This will allow us to check whether something went wrong, whether everything is on track, or if there was a delay related to the Christmas and New Year period. If necessary, we can of course arrange a replacement test or a refund.
Please email us or update your review with a way of contact so that we can look into this.🙂
Kind regards,
GetTested
Reply from GetTested.co.uk
Hi Tim,
Thank you so much for your kind feedback! We’re really happy to hear that you had a positive experience and appreciated both the communication and the product.
Your support truly means a lot to us. 😊
All the best,
GetTested 💙
PSA Test Kits
Having gained business approval to procure ~50 PSA test kits for the staff at my company, upon issuing them out to the team, the next day multiple reports of the test kit having expired test tube liquid within them. Very disappointed as the intension was well received by the teams, but the resulting experience of using GetTested kits as our preferred supplier for this event has proven to be a fruitless exercise.
No contact details available to talk to someone.. Chat bots are not overly helpful with something like this and only send you to another web page with a online form to fill out... We want to act fast to keep the enthusiasm following the Prostate Cancer talk, this has diminished the efforts..
... Still pending a response from a 'human' 19hrs+ later.... :-(
UPDATE - Mid January
Further to follow-up emails and assurances all test kits were replaced by the GetTested team , dispatched via Express delivery and now have the test expiry date stickers located on the external surface of the test kits. Thanks to Carl and the team for resolving this to our satisfaction. Trustpilot score amended accordingly
January 15, 2026
Unprompted review
Reply from GetTested.co.uk
Hi Matt,
We’re truly sorry for the inconvenience and frustration this caused , especially given the important context.
Ican see that we have been in contact with you by email, and that your contact person with us has already arranged for 50 new PSA test kits to be shipped express as soon as possible to resolve the situation.
We sincerely apologize for what happened and understand how disappointing this must have been. Please don’t hesitate to reach out if there are any issues at all with the replacement shipment or if there’s anything further we can assist with, we’re here to help.
Thank you for your patience and for giving us the opportunity to make this right. 😊
All the best,
GetTested
Lyme DiseaseI…
Super fast delivery of the test I ordered. Easy to use with results in 10 minutes. I should have tested years ago. Perfect, thank you.
January 15, 2026
Unprompted review
Reply from GetTested.co.uk
Thank you for your lovely review Gillian!
It's great to hear that the test was delivered quickly and that it was easy to use.💙
Warm regards,
GetTested😊
Brilliant customer support!
Highly recommended! My request was dealt with immediately.
January 13, 2026
Unprompted review
Reply from GetTested.co.uk
Hi M. Dipatte,
Thank you for your lovely review!💙
We're so happy that you are pleased with your customer support experience, thank you so much for your recommendation.😊
All the best,
GetTested
It was horrific
It was horrific - they are total con artists, awful service and paid a fortune and gave me no results. Do not waste your money.
January 13, 2026
Unprompted review
Reply from GetTested.co.uk
Hello "Unhappy customer",
We’re sorry to hear that you’re not satisfied with your experience, and we understand how frustrating it can feel if something doesn’t go as expected.
We would like to clarify that we are a serious company, and we always aim to deliver the service that has been promised. If a customer does not receive their results for any reason, we ofcourse want to investigate and resolve the situation.
Unfortunately, no contact details or order information were included in your review, which means we are unable to reach out to you directly. Normally, the fastest way for us to help is for you to contact our customer support so we can look into what may have gone wrong, which is what we always recommend our customers to do. We always respond within 1-2 business days.
Without being able to identify the order or contact you, it becomes difficult for us to understand, investigate and resolve the issue.
Please update your review with your order number or email address, or contact our support team directly at hello@gettested.co.uk, and we will look into this. If something has gone wrong and you have not received your results after sending in your sample, we will of course either issue a refund or send a new test kit so the test can be repeated, as per our standard procedure.
We would never charge for a service without delivering what was promised, and we genuinely want to help resolve this for you. For us to be able to help you, please update your review with contact details.
Kind regards,
GetTested
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