I cannot rate Trim enough. They are more than just weight management, they are supportive, efficient and care about their users Unlike a lot of providers they are always there to answer questions or... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic consultation.very helpfully and gave very good advice and info and aftercare is superb.overall lost weight in first week.snacking is no longer an issue as I don't feel like eating anything o... See more
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Such efficient and professional service. Have seen the one star reviews on here which are ridiculous because when you sign up you have a heath consultation and you state what your target weight loss i... See more
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After researching lots of pharmacies, I decided to go with gettrim mainly due to the fact that the after care is brilliant and they are on hand 24/7 to answer any questions. It’s not a bot that answer... See more
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Poor customer service. Cancelled my order when without my consent. I only asked to cancel subscription going forwards. Questioned why and got no response at all. Worst performance out of all online su... See more
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I’ve recently switched to TRIM after using other providers, and the difference has been noticeable straight away! The care taken with packaging, presentation, and safety really stood out to m... See more
Company replied
Super helpful and knowledgeable about the products. Also find it good how you can WhatsApp and get a response pretty much straight away. My only con is that the app is slow, however due to it being ne... See more
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I was really apprehensive After struggling with my weight for so long, brought on by perimenopause it was a difficult journey to start. I’ve started the treatment, but the additional support will he... See more
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I have had amazing support and advice throughout my journey from Trim. Anytime I've needed help they have got back to me quickly. They've been completely transparent and honest regarding the price inc... See more
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I started on my journey with Trim in July 2024, had a break from August 2025 but recently returned and glad to be part of team trim again! Ive lost over 100lb which is something I never ever thought I... See more
Company replied
Been with trim for 6 months, i have lost 2 stone 3 pounds in that time, trim have been there all the way on my journey with me, the app is amazing can track food and water which helps. The ongoing sup... See more
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Been with trim for nearly a year what a journey definitely life changing and I’m so glad I did it . Would definitely recommend them to anyone looking to start a weight loss journey. The support is the... See more
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Very friendly & helpful team, they’re always there if you need to ask a question. Delivery time is super quick and you’re kept informed of delivery via email. All round great service, highly recommend... See more
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I have been using Trim for the last 7 months and my experience has been fantastic. Not only I got the weight loss results I needed but also the service from the Trim team has been exceptional. Always... See more
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I've been on the 2.5mg for 3 months and lost 16lbs in total, I'm now going up to the 5mg. I've had no side effects. The company is wonderful, they get back to you super quickly and the advice is fanta... See more
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I’m really happy with Trim. Not only did it work really well, customer service was excellent too. Quick to respond and very helpful. Overall, a great experience and would highly recommend.
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From the first conversation I was put at ease , it gave me confidence going forward. There is not rushing to move through the dosage you move as fast as you feel ready for . I know if I have any p... See more
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I’ve been with Trim as my GLP provider for about a year now, and let’s just say I’m on the “slow burn” weight loss plan. I’m not one of those dramatic before-and-after stories… yet. But h... See more
Company replied
5star … superior to other pharmacies. Always respond to messages, your able to pause prescription at any time and delivery is always quick with updates . Wouldn’t go anywhere else now.
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I have no problems but concerned regarding liquid waste at end of the month??
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Great communication, any questions were answered promptly. Prescriptions always arrived on time and were well packaged.
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Really supportive, initial engagement. Unfortunately, too expensive after initial discounts. App did not always work- so the expectation of tracking and tailoring was not met.
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Quick delivery , reduced cravings
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FIVE STARS 🌟 🌟🌟🌟🌟I would give more if I could… just come back from a pause! Sorted swiftly , pen ordered one day delivery the next! Thank you Miriam customer service and all the fantastic team.
Company replied
Trim have been very helpful from start to my present day. Iam really happy with my results so far diet is also very important and drink lots of water but overall iam happy to be working with Trim.
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Great service, comprehensive check in with a clinician and swift delivery of my pen, I was kept informed throughout. Few niggles with greeting on the app, but again kept informed. Can't fault them
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Roger was very informative, supportive and friendly. Ordering was simple and quick and my pen was delivered within 24 hours. Not much more I could ask for personally.
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Extremely good service no delays & great communication. Trim are far superior to any other on line medicine service they do not let you down like other s
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I’ve been with Trim since the start of my journey. They are supportive, informed and their customer service is excellent. Anyone looking for a provider, I would highly recommend Trim!
Company replied
Really happy and glad I switched provider! Very prompt service, questions answered very quickly, feel more supported and excited to start my journey with Trim.
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Great service! Really knowledgeable, on hand 24/7 for any questions and advice. Would recommend this company, as you get a full service and check ins along the way.
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No complaints with trim would definitely recommend them to anyone looking to start there weight loss journey , the support is always there if needed been with them for just over a year and I’m so glad... See more
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Really great customer service. They take the time to go through everything with you. Making sure you are comfortable throughout the process.
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Really good friendly service quick service delivery really fast and advice on diet and other health related issues good just easy company to work with
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Started with Trim back in January I’ve lost 3stone so far Customer services is absolutely fantastic Roger and his team are the best The after care is 10/10 They are at the end of the phone... See more
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Great customer service. Always there when you need them. Prompt delivery. Really cannot fault these guys
Company replied
Trim are, great they are always available on WhatsApp and respond very quickly. They are able to give advice and help with any questions.
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Very happy with my experience with Trim so far onto my third month and from the very beginning they’ve been great! And very responsive when needed!
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Trim are fantastic to deal with no silly delays like you find with other providers. They do exactly what it says on the tin. Excellent 👍
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What a great experience! Speedy service and I'm feeling better in my self. Couldn't recommend highly enough.
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Amazing company. Super supportive and always available providing advice and guidance when needed to get the best out of my journey
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Very very pleased with trim, you get plenty of support & any questions answered immediately, no problems with delivery always on time, highly recommend trim
Company replied
Excellnt company fantastuc customer service, helo at hand if ever you need it 100% recimmend trim
Company replied
Been with trim for about 6 months & i have recieved excellent service & support, i am extremely happy with the service, i 100% highly recommend this company
Company replied
Every visit deserves five stars for excellent service! Grateful for the travel case too.
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Great. My progress has been steady at a loss Of about a half to one pound weight loss each week. Communication is quick and very helpful.
Company replied
Trim helps me a lot with my weight loss treatment. With wonderful support. And has great doctors and discounts.
Company replied
Company details
Written by the company
We offer more than just weight loss medicine. Everybody gains access to nutritional guidance, techniques, and progress tracking through our app. Create sustainable techniques for a lifetime of success.
Contact info
United Kingdom
- support@gettrim.co.uk
- gettrim.co.uk
4.7
Excellent
170 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
supportive team
The company will assess before you start and support you. They will check in each month to ask if you want to increase, stay the same or decrease the dose and it's easy to do. Just reply to the email!
April 7, 2026
I HAVEN'T RECEIVED MY ORDER
I HAVEN'T RECEIVED MY ORDER. IT'S GOING ON A MONTH. I PURCHASED THE SALE PRICE. THEN THEY WENT INTO MY BANK ACCOUNT AND TOOK $157.00 ON A ORDER I DIDN'T PLACE. I'M FILING A LAWSUIT AGAINST THIS COMPANY. IT'S A SCAM
April 12, 2026
Unprompted review
Reply from Trim
We need to clarify that we are a UK-based pharmacy operating via gettrim.co.uk, and we do not take payments in US dollars or operate in the United States. We are not affiliated with any company selling products in USD or any business named Trim RX.
From the details provided, it appears this may relate to a different company. This review has been left in error and does not relate to our UK pharmacy service, we kindly ask that you remove it, as it may mislead other patients seeking safe, regulated care.
Miriam | Customer care
I have no problems but concerned…
I have no problems but concerned regarding liquid waste at end of the month??
March 31, 2026
Reply from Trim
Hi ED,
I hope you’re doing well and that your journey is going really positively so far.
The small amount of liquid left in the pen at the end is known as “overage.” This is intentionally included by the manufacturer, Eli Lilly, to allow for proper priming of the pen and ensure each full dose is delivered accurately. It’s a standard feature across all Mounjaro pens worldwide and isn’t something that can be altered at pharmacy level.
We completely understand how this can be confusing if it’s not been explained clearly, so I really appreciate you highlighting it.
If you feel your experience with our service has been positive overall, it would mean a great deal to us if you’d consider updating your review to reflect that. As a UK-based pharmacy, we take a lot of pride in the care, support, and service we provide, and feedback like yours genuinely makes a difference.
If you have any questions at all, or if there’s anything we can do to support you further, please don’t hesitate to reach out.
Kind regards,
Roger
Great service
March 31, 2026
Reply from Trim
Thank you for your kind words! We’re really pleased to hear you had a great experience with our pharmacy team and service. We hope our V2 app is helping support your journey alongside your prescribed weight loss medication.
Miriam | Customer Care
It was easy to communicate
It was easy to communicate. Delivery of medication was fast and efficient. Overall great experience for month 1
March 9, 2026
Reply from Trim
Thank you for your great feedback! We’re so pleased to hear your first month has been a smooth and positive experience. 😊
Our pharmacy team works hard to ensure clear communication and fast, reliable delivery of prescribed weight loss medication, so it’s great to know that came through for you.
We hope our V2 app is helping you stay on track and making everything even easier as you continue your journey with us. We’re here whenever you need support!
Miriam | Customer Care
Have been great since I was approved
Have been great since I was approved. Always on hand for any queries I have. Listened to me at my initial meeting and I felt seen. Great service.
March 9, 2026
Reply from Trim
Thank you so much for your kind words — this is exactly the experience we strive to deliver.
We’re really pleased to hear that you felt listened to and supported from your very first consultation. Our pharmacy team is committed to providing personalised care, especially when starting prescribed weight loss medication, so it’s great to know that came across.
It also means a lot to hear that you feel “seen” — that’s at the heart of everything we do. And of course, we’ll always be here whenever you need guidance or have questions along the way.
We hope our V2 app is helping you stay on track and making your journey even smoother!
Miriam | Customer Care
Fantastic support and responses
Fantastic service, always quick to offer the best support.
March 16, 2026
Unprompted review
Reply from Trim
Thank you so much for your kind words! We’re really pleased to hear you’ve had such a positive experience with our service and support.
Our team is always here to assist you throughout your journey, so please don’t hesitate to message us at any point — whether you have questions, need guidance, or just a bit of reassurance. We’re committed to helping you achieve life-changing results in a safe, supported way.
We hope our V2 app is helping you stay on track and making your journey even smoother.
Miriam | Customer Care
Best decision ever !!!!
No complaints with trim would definitely recommend them to anyone looking to start there weight loss journey , the support is always there if needed been with them for just over a year and I’m so glad I choose trim
March 11, 2026
Reply from Trim
Thank you so much for your lovely review and for being part of Trim for over a year — it truly means a lot to our team. We’re really pleased to hear that you’ve felt supported throughout your journey and that our Pharmacy team has been there whenever you’ve needed help with your prescribed weight loss medication.
We hope our V2 app is helping you stay on track and making it even easier to manage your progress and treatment. Thank you as well for recommending Trim to others who are considering starting their weight loss journey — that support means the world to us.
Miriam | Customer Care
Reply from Trim
Thank you for your kind review! We’re really pleased to hear you found the service prompt and efficient, and that the follow-up and monitoring met your expectations. Our Pharmacy team works hard to ensure every patient using prescribed weight loss medication receives consistent support throughout their journey.
We hope our V2 app is helping you stay on track with your treatment and making it even easier to monitor your progress. If you ever need anything, our team is always here to help.
Miriam | Customer Care
Trim really do offer everything
I cannot rate Trim enough. They are more than just weight management, they are supportive, efficient and care about their users
Unlike a lot of providers they are always there to answer questions or offer support and don’t leave you on read for days
They are quick on delivery, and their app is out of this world
March 9, 2026
Unprompted review
Reply from Trim
Thank you so much for your kind words and for sharing your experience. It means a lot to our pharmacy team that you’ve felt supported throughout your journey with Trim. Providing responsive care, clear guidance, and reliable access to weight loss medication is something we work hard to deliver every day.
We’re also really pleased to hear the delivery and service have been efficient for you, and we hope our V2 app is helping you stay on track with your progress and feel supported between check-ins.
Thank you again for your recommendation and for being part of the Trim community.
Miriam | Customer Care
Been on this for quite a while & am…
Been on this for quite a while & am happy with the service & support you get , i would not go any where else .very happy
March 2, 2026
Reply from Trim
Thank you for your kind feedback and for being part of the Trim community for such a long time. We’re really pleased to hear that you’ve been happy with the service and support from our Pharmacy team throughout your journey.
Providing safe, reliable access to prescribed weight loss medication alongside ongoing guidance is something we take great pride in, so it means a lot to know you wouldn’t go anywhere else.
We hope our V2 app is helping you stay supported with tracking your progress and managing your treatment more easily.
Miriam | Customer Care
I’ve had a really great experience with…
I’ve had a really great experience with Trim. They’ve truly thought about absolutely everything to support you in the best way possible. From ordering to receiving the process was super easy. The packaging they send is incredible and definitely much better than other providers in my experience. I really recommend their app as well, it has so many great features that can help kickstart weight loss, and the AI scanner is so clever! Their pen storage box is so handy too, no more plastic bags and cardboard in the fridge. I highly recommend. Thank you Trim 💕
February 27, 2026
Unprompted review
Reply from Trim
Thank you so much for taking the time to share such a thoughtful review. We’re really pleased to hear that your experience with Trim has been a positive one from start to finish.
Our Pharmacy team works hard to ensure that every step of the journey — from ordering weight loss medication to delivery and ongoing support — feels simple, safe, and well organised, so it’s wonderful to know those details stood out to you. We’re also delighted that you’re enjoying the Trim app and features like the AI scanner, as well as the pen storage case. We designed these to make managing treatment and daily habits as easy and practical as possible.
We hope our V2 app is helping you stay on track with your progress, and we’re very grateful for your recommendation.
Miriam | Customer Care
Very helpful and really quick delivery
March 2, 2026
Reply from Trim
Thank you for your review! We’re really pleased to hear that you found the service helpful and that your delivery arrived quickly. Our pharmacy team works hard to ensure safe prescribing and fast dispatch so patients can start their treatment without unnecessary delays.
We hope our V2 app is helping you stay on track with your progress and supporting you throughout your journey. Thanks again for choosing Trim.
Miriam | Customer Care
Excellent
I started on my journey with Trim in July 2024, had a break from August 2025 but recently returned and glad to be part of team trim again! Ive lost over 100lb which is something I never ever thought I’d achieve. Having Trim alongside me on my journey has really helped me to get to this point, if I had any doubts or issues with side effects in the beginning they were there to help and keep me going. I’ve always been really pleased with my experience with Trim and they get extra points as they still knew who I was even after my break it made me feel appreciated as a customer and a person and not just another order number. Any time I’ve had a query about anything I’ve always had a really quick, helpful response. The consultation and shipping process is also very quick! Thankyou Roger and everyone at Trim, you’re fab!
March 11, 2026
Unprompted review
Reply from Trim
Thank you so much for sharing your experience — and huge congratulations on losing over 100lb, which is an incredible achievement. It means a lot to hear that our pharmacy team has been able to support you throughout your journey, both when you first started in 2024 and again after returning.
At Trim, we work hard to ensure every patient feels supported and recognised as an individual, not just someone receiving prescribed weight loss medication, so it’s wonderful to know that this came across during your consultations and support interactions. We’re also really pleased that the consultation process, quick responses, and reliable shipping made your experience smooth and reassuring.
We hope our V2 app is helping you stay on track as you continue your progress, and we’re grateful to have you back as part of the Trim community. Thank you again for trusting us with your weight management journey.
Miriam | Customer Care
Reply from Trim
Thank you so much for your kind words! We’re really pleased to hear you found the response prompt and the service great — that’s exactly what our Pharmacy team strives for every single day. Providing safe, efficient access to prescribed weight loss medication, alongside clear communication and ongoing support, is at the heart of what we do.
We hope our V2 app is helping you stay on track and making your journey even smoother. If you ever need anything at all, we’re always here to help.
Miriam | Customer Care
I’ve recently switched to TRIM!
I’ve recently switched to TRIM after using other providers, and the difference has been noticeable straight away!
The care taken with packaging, presentation, and safety really stood out to me. Everything arrived neatly organised and clearly well thought through, rather than feeling rushed or impersonal. Even small details like the design of the medicine case, show a level of attention I haven’t experienced elsewhere!
Communication so far has been clear, professional, and reassuring, and it’s obvious the team genuinely care about the service they provide.
The whole experience feels calm, considered, and trustworthy :)
I’m very happy with my decision to move to TRIM and would confidently recommend them 100%.
February 17, 2026
Unprompted review
Reply from Trim
Thank you so much for taking the time to share this — we genuinely appreciate it.
We’re really pleased that the difference was noticeable straight away. From our Pharmacy team’s dispensing process through to packaging, presentation, and safety checks, we put a lot of thought into making sure everything feels professional, organised, and clinically structured — not rushed or transactional.
It’s lovely to hear that even the small details, like the medicine case design, stood out. We believe those details matter because they reflect the care that goes into our prescribed weight loss medication service overall.
We’re also glad communication has felt clear and reassuring. Our aim is always to provide calm, evidence-based support so you feel confident and looked after throughout your treatment journey.
We hope our V2 app is helping you stay organised and supported as well — tracking medication, symptoms, and progress in one place makes a real difference.
Thank you again for your trust and your 100% recommendation — it means a great deal to the whole team.
Miriam | Customer Care
Amazing company been on my journey 6…
Amazing company been on my journey 6 months have lost 2 and half stone trim have been with me all the way, love the app so easy to use and keeps me accountable, highly recomennd
February 13, 2026
Reply from Trim
What an incredible result — 2 and a half stone in 6 months is fantastic progress! We’re so pleased to have been part of your journey and to hear that you’ve felt supported by our Pharmacy team throughout your treatment with prescribed weight loss medication. Consistency and accountability make such a difference, so it’s brilliant to know you’re loving the app and finding it easy to use.
We hope our V2 app is helping you stay on track, monitor your progress, and continue building those sustainable habits as you move forward. Thank you so much for your recommendation — it truly means a lot to the whole team.
Miriam | Customer Care
I’ve been with Trim as my GLP provider…
I’ve been with Trim as my GLP provider for about a year now, and let’s just say I’m on the “slow burn” weight loss plan. I’m not one of those dramatic before-and-after stories… yet. But honestly, I’m completely fine with that, because the support I’ve had along the way has been incredible. And I’m not two and a half stone gone !
The team at Trim actually *gets* that real life is messy. There’s no guilt, no pressure, just steady guidance, clear explanations, and genuinely kind humans who remember you’re more than a number on a scale.
Whenever I’ve had questions about dose changes, side effects, or just needed reassurance that I’m not failing because things are moving slowly, they’ve been there.
The new Trim app has made everything even easier. I can track my meds, symptoms, and little wins (like saying no to that third biscuit… progress is progress), and it helps me stay on top of my GLP journey without feeling like I’m doing a science project on myself. It’s simple, actually helpful, and doesn’t talk to me like a robot.
I might not be racing to my goal weight, but my energy, mindset, and confidence have done a full glow-up. Trim has turned this from a lonely, confusing process into a supported, manageable one—and that, for me, is worth more than a rapid weight loss picture!
February 14, 2026
Unprompted review
Reply from Trim
Thank you so much for sharing this — we absolutely love your honesty and your perspective. Not every journey is a dramatic before-and-after, and you’re so right — sustainable progress is often a “slow burn.” What matters most is that you feel supported, informed and confident along the way. Our Pharmacy team truly believes that real life is complex, and weight management isn’t just about the number on the scale. It’s about energy, mindset, habits and long-term change.
We’re especially pleased to hear you’ve felt reassured around dose adjustments and side effects. GLP-1 treatment should never feel isolating, and having that steady guidance is exactly what we aim to provide.
It’s also brilliant to hear the app is making things easier for you. We hope our V2 app is helping you track your medication, symptoms and those additional wins in a way that feels supportive rather than clinical. Progress is absolutely progress — no matter the pace.
Thank you for trusting Trim as your medication provider over the past year. We’re proud to be part of your journey and excited to continue supporting you every step of the way.
Miriam | Customer Care
Reply from Trim
Thank you for your kind words!
We’re so pleased to hear you think we’re a great company. Our Pharmacy team works hard to provide safe, reliable support and ensure every patient feels confident throughout their journey with prescribed weight loss medication.
If there’s ever anything more we can do to support you, we’re always here to help.
Miriam | Customer Care
What a great experience
What a great experience! Speedy service and I'm feeling better in my self. Couldn't recommend highly enough.
February 2, 2026
Reply from Trim
Thank you so much for your lovely feedback! We’re really pleased to hear you had a great experience and that the speedy service helped you feel better in yourself — that’s exactly what our pharmacy team aims for. Your recommendation truly means a lot to us, and we’re grateful you chose us to support you on your journey with prescribed weight loss medication.
Miriam | Customer Care
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