Wellue Reviews 373

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them to work as advertised and provide peace of mind for health monitoring. People appreciate the quality and functionality of various devices, including O2 rings, CPAP units, and blood pressure monitors, noting their effectiveness and ease of use. The customer service is frequently praised for being efficient, responsive, and providing excellent support, often replacing faulty units without hassle. However, some customers experienced issues with product accuracy, with devices occasionally providing inconsistent readings or failing to work correctly after a short period. A few other people also felt that some products had poor battery life or defective charging ports, and in some cases, received used or faulty items. There were also concerns about customer support in some instances, with reports of slow responses or difficulties in resolving issues.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many praising the accuracy and reliability of devices such as... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of use and convenience... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as exceptional,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering direct is easy and fast and always a good bit less expensive than Amazon. We use the finger monitor to track a health issue and the ring style is much more useful than the end of finger clip... See more

Company replied

Rated 4 out of 5 stars

We bought a blood pressure wrist monitor. Turned up, worked fine - for 4 days (seems pretty accurate). Now will never give a reading. Contacted them - they purport to respond within one business day.... See more

Company replied

Rated 4 out of 5 stars

I purchased the Resvent iBreeze CPAP unit together with the Dynamic ECG Recorder ER1-LW. I received both items in good condition (well securely packed) including all items as advertized and sales agr... See more

Rated 4 out of 5 stars

I like the product. Works as advertised. Unfortunately order processing was very slow. It arrived late. Also, they process payments through PayPal. I personally don't use PayPal but recieved scam PayP... See more

Company replied


Company details

  1. Medical Equipment Manufacturer
  2. Family Service Center
  3. Home Health Care Service
  4. Medical Supply Store

Written by the company

Wellue was founded in 2013, specializing in developing electronic devices with medical-grade accuracy and consumer-friendly. Our mission is to bring peace of mind by finding an easy and intelligent way to deliver health data to patients and clinicians. Wellue focuses on a number of blood oxygen monitor, ECG monitor and handheld ultrasound type products,etc. Our products include various vital signs monitoring equipment and fitness and health-related products and are exported to more than 40 countries and regions around the world.


Contact info

4.1

Great

TrustScore 4 out of 5

373 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend the BioCare iE300 ECG

Highly recommend the BioCare iE300 ECG machine! It’s accurate, portable, and very easy to use. The mobile app is also friendly for elderly users, and the large digits make it perfect for those with vision issues. A great, reliable tool for quick ECG tests both in the clinic and on the go.

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Very courteous and patient in listening to prospective customer's needs (specifically around arrhythmia detection with their patient monitors), and honestly explain the limitation of their products. Will definitely return if/when Wellue products meet my needs!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

O2ring is a great product for OSA…

O2ring is a great product for OSA patients to monitor and O2 and heart rate in real time and it also alart patients.if O2 level is too low and heart rate is to high. it is not expensive, most important it can be a life safer

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Sent me to the ER before additional clots could develop!!!

On two occasions - once in 2004 and once in 2005 - my Wellue was buzzing continuously and I went to the ER because of that. On both, I had new lung clots. The Wellue signaled me to go to the ER before symtoms manifested and before a lot more clots would have formed. I have given my son a Wellue as well.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Works as advertised

Works as advertised until now (purchased 2025.04.16)

April 17, 2025
Wellue logo

Reply from Wellue

Thank you so much for your positive review! We're glad to hear that the product is working as advertised and meeting your expectations.

Rated 5 out of 5 stars

I bought a SPO2 ring from Wellue

I bought a SPO2 ring from Wellue, and the shopping experience was seamless. The product arrived very quickly, and has exceeded my expectation in quality and function. It's been super helpful to show my overnight Oxygen numbers to help me finetune my CPAP therapy - an absolute must have gadget!

May 1, 2025
Unprompted review
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Reply from Wellue

Thank you for your great review! We’re happy to hear the SPO2 ring has exceeded your expectations and is helping with your CPAP therapy. We appreciate your support!

Rated 5 out of 5 stars

I use it for neuropathy flare ups & it…

I use it for neuropathy flare ups & it does the job. I like that it is drug free with no side effects. hate that it takes me a long time to cover all of my affected areas. It keeps the pain away for about 24 hours if I treat each area for at least 10 minutes. I had surgery on my foot 6 months ago where they cut the bone in 2 places, & I started to use this for a neuropathy flare beginning a few weeks ago; surprisingly it even takes the post-op pain away from my surgical site.

April 15, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your kind words! We’re glad to hear our product is helping with both your neuropathy flare-ups and post-op pain. We appreciate your feedback and will keep it in mind for future improvements.

Rated 1 out of 5 stars

Still the Worst Company Ever…

Literally the worst customer service I have ever dealt with. I purchased an oxygen concentrator and O2 ring. It was beautiful while they worked <2.5 weeks. When the unit failed I went onto their website to connect via chat. There is no real chat - responses when they came were in the middle of the night. I accurately described the problem with the concentrator. They asked for a video - ok I filmed how when the unit was turned on an alarm sounded and 2 lights were illuminated. They asked for a photo of the serial number. Eventually they asked me to open the unit, check all the tubes and wires to see if they were twisted or crushed and then to CHECK THE COMPRESSOR AND THE SOLENOID VALVE! They did not explain how I was to identify those elements or how the customer was suppose to know how to "check" them. I asked for a refund and they told me I had to pay return shipping which they would not refund (even though the reason for the return was their merchandise failure in less than 30 days from purchase). They did offer to send a replacement but I was not willing to risk having to pay yet another $106 return shipping charge on something that might not last more than a couple of weeks and for which I could expect no service. This company has NO USA presence. Return shipping address was a residential apartment in Las Vegas and it took a month for them to actually respond to USPS for delivery. Do yourself a favor and find another supplier for your equipment.

SO...months later and apparently they are still "looking into" refunding my shipping costs. I maintain my claim - worst business I have ever dealt with.

April 7, 2025
Unprompted review
Wellue logo

Reply from Wellue

We’re sorry for the issues you’ve experienced. This isn’t the experience we aim to provide. Your feedback is important, and we’re working to improve. Please email us at support@getwellue.com and we would like to address your concerns.

Rated 5 out of 5 stars

Great device

Great device, very easy to track SPO2 and pulse readings through the entire night. Battery is more than enough for one night. Helped me optimize my sleep by taking precautions, and see what is working and what is not (nasal dilators, chin straps, sleeping position, etc.)

May 9, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your feedback! We're glad the device is helping you optimize your sleep. Let us know if you need any assistance!

Rated 5 out of 5 stars

BiPAP devices highly recommended.

I have been using various BiPAP machines for over 25 years. Due to issues with ResMed and Philips devices I was forced to look for an alternative. I found the Wellue website and ended up purchasing a BiPAP machine. The unit was half the cost of my ResMed AirCurve 11 and has the T-mode that I did not have on the AirCurve. I use my BiPAP 24/7 and after 6 months of use I have had no issues or complaints.

April 28, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your detailed review! We're thrilled to hear that you're satisfied with the BiPAP machine and that it's been working well for you. If you ever need further support, we're here to help!

Rated 5 out of 5 stars

Quiet and dependable

Quiet and dependable

April 17, 2025
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Reply from Wellue

Thank you for your kind words! We're happy to hear that the device is both quiet and dependable. If you need any assistance, don't hesitate to reach out.

Rated 5 out of 5 stars

The price was reasonable

The price was reasonable. I got my machine in a reasonable amount of time.

April 17, 2025
Wellue logo

Reply from Wellue

Thank you for your feedback! We're glad to hear you're satisfied with the price and delivery time. If you need any further assistance, feel free to reach out.

Rated 5 out of 5 stars

Neat little ring spO2 monitor

Neat little ring spO2 monitor. Convenient to wear overnight and the battery lasts for more than one night which is nice. It's not USB C which is a bummer, but otherwise it works decently and gives me the information I'm looking for.

April 12, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your great review! We're glad to hear the O2 ring monitor is working well for you and that it’s convenient to wear overnight. We appreciate your feedback on the charging port and will consider it for future improvements.

Rated 5 out of 5 stars

Wellue responded quickly to my email…

Wellue responded quickly to my email regarding questions I had about calibration because of different measurements simultaneously from 2 Sleepue devices. They suggested doing all measurements on left hand thumb for accurate readings and gave me a 10% discount on ring SpO2 HR which is much more stable during activity.

December 26, 2024
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your feedback! We’re glad our response helped with your calibration questions, and that the ring SpO2 HR is providing stable readings. Feel free to reach out if you need any further assistance!

Rated 5 out of 5 stars

Great product

I did my research to find a product to measure my O2 while I slept. Everything i read kept bringing me back to Wellue. I then narrowed it down between the wrist monitor and the ring. Wrist monitor won. I use it at night to track my sleep apnea. I know it is as accurate as they say because of how I feel after I wake up. If you want a good product, this is it!

April 14, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your great feedback and recommendation! We're happy to hear the wrist monitor is helping with your sleep apnea and meeting your expectations.

Rated 3 out of 5 stars

Ok this device is great when it works

Ok this device is not so great when it works. The SP02 is irractic in its results. The touch screen is intermittent and you have buggy software. I cannot update the software. It is useful for the ECG and Sp02 when it works.

April 13, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your feedback, and we apologize for the touch screen and software issues. Please send details about the update issue to support@getwellue.com, and we’ll assist you in resolving it so you can fully enjoy the device.

Rated 5 out of 5 stars

I have ordered 2 Wellue oxygen monitors…

I have ordered 2 Wellue oxygen monitors and both were delivered in a timely manner. The devices are invaluable in monitoring my low oxygen levels due to sleep apnea and help to guide my treatment.

April 11, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your kind review! We're delighted to hear that both of your Wellue oxygen monitors arrived promptly and are proving invaluable in monitoring your oxygen levels.

Rated 5 out of 5 stars

Vitals Monitors

I bought two vitals monitors for my medical practice and they have been great! Excellent value for the money and I would definitely use them again

February 12, 2025
Unprompted review
Wellue logo

Reply from Wellue

Thank you for your wonderful feedback! We’re thrilled to hear that the vitals monitors have been a great addition to your medical practice. Providing excellent value and reliable tools for healthcare professionals like you is truly our honor.

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