Lack of communication. As an Auditor, when my clients ask questions, I give them the full breakdown of what is needed, by when and in what format. In this case I got a little info after each call, and... See more
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Review summary
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the team is very good for response only on the Phone number, but for the email and support they are not responsive ,and also they will need to write thier services clearly not in general because whe... See more
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... See more
Im very pleased I chose Ghost Mail as my Uk postal address as an expat in Spain. I am kept informed of any post and any queries are always answered. My post has been forwarded to me with no problem.... See more
Company details
Written by the company
Ghost Mail is a leading provider of Registered Office and Mail Forwarding Services with over 50,000 clients served to date. Most of our clients use our services to preserve their privacy, so sadly the tiny minority of clients who post negative reviews on Trustpilot purchase services they do not understand, have unrealistic expectations or fail to meet our legal compliance requirements. We are not perfect (who is!) but the company is a success story with annual billing in the £millions and enviable year-on-year growth. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contact info
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3.3
Average
615 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to set up and get the process…
Easy to set up and get the process sorted - best price I could find too!
January 31, 2024
Tilli was very informative and helpful
January 31, 2024
واتسپ من باز شود
January 25, 2024
Unprompted review
Early days and only just starting out…
Early days and only just starting out The start up has been very quick, efficient and I am expecting, an effective service. 3rd party confirmation at companies house and similar are before signing up and all seems to have met simple check standards.
January 18, 2024
Unprompted review
Ghost Mail is a very convenient
Ghost Mail is a very convenient, affordable and human friendly service. As someone with no fixed address, I find them a brilliant alternative to conventional mail. I don't have to sit around at home, waiting for a package to arrive between 12 and 6, or even await the mail at all.
I don't get this much mail anyway, so I can pay the small fee per package and enjoy being notified whenever something arrives, and pick it up at my convenience. They also have a credit system where you can top up funds, an amount of your choosing, in advance. 👍
Another huge benefit of this are for those companies or organizations that require you to have a physical address as for them, simply an email or virtual address is not enough.
Finally, when I was is between jobs where, it came in very handy for me because I was in a catch22 situation: where I needed an address to get a job but needed a job to get an address. With ghost mail, you need none of this nonsense. Anyway, why your job should require you to live at a fixed address, is still a mystery to me. Who still receives pay cheques in the post? 😆
January 3, 2024
I easily booked my mailbox service…
I easily booked my mailbox service online and uploaded my id.
January 2, 2024
Great service
Great service, always there when needed, never miss any mail this way 👍
December 12, 2023
Very good service
Very good service, fast and reliable.
Customer service always answer fast.
December 8, 2023
Great Customer Service
I love that I can call and get Will on the phone, every time I called. He is so patient with me and my million and one questions and answers them professionally. It’s a little more expensive but to forward my mail than I thought it would be, but worth it. I wish you were in Birmingham.
Thanks Ghost Mail
December 2, 2023
Just signed up
Just signed up. So far so good. Response to email queries quickly and responded to well. Not had any mail deliveries yet but when I do I am confident they will provide a good service to me.
December 11, 2023
Fantastic company
Fantastic company, on the ball happy to support anytime and nothing is too big or too small.
December 5, 2023
Excellent friendly help from real…
Excellent friendly help from real people who answer the phone, not robots.
November 9, 2023
Ghost Mail do a excellent service!
November 11, 2023
Very professional and helpful
Very professional and helpful. I would highly recommend Ghost Mail.
November 12, 2022
Unprompted review
Recommended
Very efficient, friendly and value for money. Can't go wrong.
November 8, 2023
Unprompted review
fast & smooth
November 6, 2023
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