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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, sturdy, and well-made, often exceeding their expectations. Several people appreciated the ease of assembly for various items. The delivery service was frequently praised for being fast, timely, and careful, with some customers receiving their orders quickly. However, some people were dissatisfied with the product quality, describing items as cheap, flimsy, or not as described. There were also instances of damaged or unusable parts upon arrival, and difficulties with assembly due to missing or incorrect components. A few customers experienced issues with order fulfillment, including lost parcels, difficulties with refund processes for undelivered items, or unexpected additional shipping charges.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. While many customers praise products... See more

Quality

People report ambiguous experiences with quality. Many customers praise the products, describing them as... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the fast and timely delivery,... See more

Order

Customers had ambiguous experiences with their orders. While some reviewers were very happy with their... See more

Based on these reviews

Rated 4 out of 5 stars

The delivery was fast we had a couple problems with the screws was able to fix all except one I will need to go to the store to find a new one. There were a few nicks that I will touch up with a paint... See more

Rated 4 out of 5 stars

The item was delivered within time promised and it is a solid nice table for small places. It was easy to assemble and looks really good. I am a home stager and bought it for a tiny studio apartment... See more

Rated 4 out of 5 stars

The outdoor air conditioner privacy screen was quicky shipped after using the easily navigated site. All parts of the fence are well constructed and fit together with no issues. The instructions are... See more

Rated 5 out of 5 stars

The delivery was timely and the product was excellent. Very easy to install and eye catching in my front yard.


Company details

  1. Bedroom Furniture Store

Written by the company

We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority. In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Amazon (Sadly) Has Better Value

Discontinued selling replacement parts for previous models, such as the 12 ft/6 pole trampoline. In addition to having no option for trampoline models only recently discontinued, they charge for customers to ship the product back. Buyer be warned - get it right the first time. Also, the AI chat bot offered bad advice, don't trust it.

March 30, 2026
Rated 5 out of 5 stars

Great Chairs and delivery

I was skeptical about ordering new kitchen chairs online. Not being able to see them in person or even getting to sit on them to see if they were comfortable. These chairs I ordered are perfect for what I was looking for. The chairs are very comfortable to sit on. They are well made and appear that they will hold up for years to come. Delivery was quick. Overall my family and I are thrilled with these.

March 26, 2026
Rated 4 out of 5 stars

The delivery was fast

The delivery was fast we had a couple problems with the screws was able to fix all except one I will need to go to the store to find a new one. There were a few nicks that I will touch up with a paint stick but satisfied

March 30, 2026
Rated 3 out of 5 stars

The service was good

The service was good, but the product could be better. Found "blemishes " on it when putting it together. Kept it anyway because I had a deadline for it's use. And in my experience returning online purchases isn't easy.

March 30, 2026
Rated 4 out of 5 stars

Well Made Product with Needs Better Instructions

The outdoor air conditioner privacy screen was quicky shipped after using the easily navigated site. All parts of the fence are well constructed and fit together with no issues.
The instructions are fairly self explanatory however, there are some images that contradict each other which was frustrating and I perform projects around my house on a regular basis. Why I ended up with several extra screws is beyond me as the instructions don't show where they go.

March 27, 2026
Rated 5 out of 5 stars

I ordered on Thursday and received it…

I ordered on Thursday and received it on Sunday. I was so excited! The package was so neatly put together and the instructions were fairly easy to follow, however, we did put some pieces together wrong but they were very easy to fix. I ordered 2 of them and I was very happy with how quickly and how neatly they arrived! Weather turned cold so I have not been able to enjoy as soon as I wanted. Still, very excited and happy with my purchase!

March 27, 2026
Rated 2 out of 5 stars

Look elsewhere…

The metal frame is a poor fit over the wooden box, flimsy and secured by a single screw on each corner of the box. overall, the whole thing did not fit together very well.

February 25, 2026
Rated 5 out of 5 stars

Good product, excellent customer service

A great price for solid wood chairs, and delivery was quick. We had a minor issue--one piece of one chair arrived damaged--and their customer service was excellent. They quickly sent us a replacement at no charge.

February 24, 2026
Rated 5 out of 5 stars

Gorgeous

Gorgeous, solid and hefty - it exceeds expectations.I have not used it yet for showers but it may need maintenance like aolid wood would.

February 24, 2026
Rated 5 out of 5 stars

This microwave cart is sturdy and a…

This microwave cart is sturdy and a very good product. I am a 79 year old female and had no problem putting it together.
In reviews I read, there were comments about the wheels not functioning or rolling properly. I did not find this to be the case. I made sure in assembling it that the lock wheels were on the back. It is correct the wheels will not roll if they are locked. I found the wheels to be easy to move when unlocked and they was not difficult to unlock. I made sure the back criss-cross brace was secure which helps the cart from being wobbly.
Thank you for a good, sturdy quality cart.
I am very happy with my purchase.
E Adam

February 12, 2026

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