Very prompt delivery. Was delivered in Brisbane the day after it was ordered online from Melbourne. The recipient advised the delivered hamper of champagne, cheeses, fresh fruit and nibbles, was prese... See more
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Didnt arrive can't contact a person just get automated responses .terrible service would never us again
This turned out to be a fantastic way to give a special present to my mum who lives interstate. She loved the wine and chockies and said it all came in a beautiful box. Delivery was as planned on the... See more
Company replied
Beautiful Surprise! My sister was really surprised by her beautiful gift basket to celebrate her house warming and birthday. She loved the contents of the basket which came beautifully wrapped. The... See more
Company replied
Company details
Written by the company
Gift baskets gift hamper delivery Australia wide, gourmet hampers, Valentine's day gifts, Birthday gifts, get well gifts, new baby gifts, fruit basket, chocolate bouquets % %
Contact info
3.6
Average
3K reviews
Hasn’t replied to negative reviews
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Reply from Gift Basket
Thanks Colleen! We hope he loved it :)
Very helpful and friendly
November 16, 2021
Reply from Gift Basket
Thanks Lenore. We really appreciate this kind review. All the best!
Reply from Gift Basket
We are so happy to hear you were pleased with everything. Thanks so much for the positive review
Sister in law was over the moon with …
Sister in law was over the moon with her gift.
November 15, 2021
Reply from Gift Basket
That is so great to hear! We are so pleased we could help you send her something special! Thanks :)
Recipient was very happy with the gift
Recipient was very happy with the gift. She sent me photo of the gift which looked like good value.
November 15, 2021
Reply from Gift Basket
Thanks so much for your positive review Joy! I'm glad you were pleased with the service and value - All the best
All very easy
All very easy, arrived on time and to the correct address. Recipients were happy.
November 15, 2021
Reply from Gift Basket
Thanks Lana! We are so glad your recipients loved their basket
Amazing basket and on time
November 15, 2021
Reply from Gift Basket
So happy you were pleased with the baskets and our service. Thanks Elizabeth !
Reply from Gift Basket
We are so glad you were pleased with everything! Thanks Christine
Recipient was very happy with the gift…
Recipient was very happy with the gift and an easy transaction for me
November 15, 2021
Reply from Gift Basket
Thanks Emma! We are so happy the process was easy and your recipient loved it :)
Lovely basket full of Bailey's and…
Lovely basket full of Bailey's and chocolates. Was very well received. Will use this Company again. Excellent Customer service.
November 15, 2021
Reply from Gift Basket
Thanks so much Rose for the lovely review!
Gift basket for seriously ill Aunty in…
Gift basket for seriously ill Aunty in hospital in WA not delivered. Item i am told was refused delivery in a hospital they had the patient name, ward name & bed number then the courier left it at the post office. I am still waiting for a credit even though this company admits this item has not been delivered and they can't understand why the courier didn't deliver it at all, then left it at the post office. Not happy and at a time when I'm worried about my Aunty and can't get into WA to see her. Terrible service. Lucky the hamper wasn't flowers can you imagine being delivered dead flowers!
November 15, 2021
Reply from Gift Basket
Hi Christine, thank you so much for your time over the phone today! I would once again like to extend our apologies in regards to the delivery issues your order experienced, it was definitely one that we do not experience and is an incredibly rare delivery case. Once this was brought to our attention we lodged a delivery dispute right away with Star Track and requested for a redelivery to be made ASAP to an alternate address that was then not made. We made this request as quickly as we could and Star Track informed us that an investigator would be lodging the request, after that Star Track made no further updates with us and since then the parcel has not been able to be located within their system. We are so sorry this happened with your order and is unfortunately, one of those cases that become unpredictable and out of either of our control. We have refunded you the cost of your basket as your Aunt has still not received her order and the package is now likely to have been lost in transit. Our Kindest Regards and All the best - The GiftBasket Team
Cheering up friend in hotel quarantine
Gift basket for returned traveller in hotel quarantine.
Item was exactly as described. Arrived on the scheduled day. The recipient was very happy to receive as a surprise gift. Service was great 👍
November 15, 2021
Reply from Gift Basket
Hi Cathy! We are so happy we could help you arrange something for your friend in lockdown. It's the perfect little pick me up to receive in times like these. All the best!
Very poor customer service
I had the worst experience with this company. My hamper was not delivered on time and it was extremely late. What was delivered was not what I asked for. And the company was very difficult to deal with.
November 14, 2021
Reply from Gift Basket
Hi Carla, we sincerely apologise for the many issues your order had in terms of delivery delays. The initial delivery to your recipient was not able to get there on time unfortunately due to the current delivery delays in the postal system, we then agreed to return this basket back to our warehouse and get a new once sent to her home address - once the original order had arrived back to us. This process took a few days and as soon as it was received a new order was organised and sent to the alternate address. Unfortunately this order was also delayed due to the significant delivery backlogs in many depots in both NSW and VIC. We had kept in contact over emails and with Star Track in order to update you as best we could in terms of the status of the delivery. We apologise in regards to the delay both of your orders experienced, however unfortunately it is something we are unable to control in this current environment. All the best - The GiftBasket Team
Reply from Gift Basket
Thanks Siimi! We appreciate your kind words :)
Quick and Efficient
Very smooth process. Placed order on Friday night from NZ for delivery in AU. Order despatched on Sat and delivered on Monday. Recipient very happy with product quality.
November 12, 2021
Reply from Gift Basket
Thanks! We are so happy your recipient was thrilled with the basket
I was disappointed the basket was not…
I was disappointed the basket was not delivered on the date specified as I specifically asked to be called if no one was home, I did not get a phone call nor was a note left in the mailbox indicating the basket could be picked up at the nearest post office.
November 12, 2021
Reply from Gift Basket
Hi Andrew! Our sincere apologies in regards to the delivery issues your order experienced. Due to the current uncertainty in the postal system it is very hard for us, like it is for many other companies to predict and guarantee delivery dates as postal backlogs and delay times are changing daily. This is something we try our very best to advise our customers of by placing a compulsory acknowledgment at the checkout before an order can be made - stating that our delivery date calendar function is to only be used as a guide. In regards to the driver not calling upon delivery attempt unfortunately this i not something drivers always have the ability of as they are not given company phones to use. They use they tracking link system to keep everyone informed and aware of the delivery status that is emailed to our customers upon dispatch. We do sincerely apologise on behalf of Star Track that this caused an extra delay in delivery, however we hope your recipient was still able to enjoy the basket you ordered for them!
All the best - The GiftBasket Team
Easy shop & very happy.
Very happy with Gift Basket. Delivery was precise and goodies very well received.
I ordered from NZ to go to my sister in Victoria, Aust. A very easy and satisfying process. Thank you. Annie.
November 12, 2021
Reply from Gift Basket
Hi Annie, thank you for your lovely words! We are so happy to hear everything went well and the gift was so well received by your recipient. :)
Great product
Great product, great service, will be using them again,
November 12, 2021
Unprompted review
Reply from Gift Basket
Thanks Riki! We look forward to seeing what basket you choose next :)
Very happy
Very happy. Arrived when you said it would. A great alternative to not being there in person because of COVID restrictions. Recipient “loved it”
November 12, 2021
Reply from Gift Basket
We are so happy to hear that! Thanks Bronwen :)
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