GiftBox - Brassall Reviews 3

TrustScore 4 out of 5

4.0

21/68 Hunter Street, 4305 Brassall, Queensland, AU


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Company details

  1. Department Store
  2. Candle Store
  3. Game Store
  4. Gift Shop
  5. Glassware Store
  6. Variety Store

Written by the company

We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!


Contact info

  • 21/68 Hunter Street, 4305, Brassall, Queensland, Australia

  • (07) 3097 4405

4.0

Great

TrustScore 4 out of 5

3 reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy purchase great item.

Had a great experience buying a Panthera Ice Cream machine. I bought online got a$20 discount and picked it up from my local Giftbox store. The lady was friendly and made the purchase easy. Very happy.

May 11, 2026
GiftBox - Brassall logo

Reply from GiftBox - Brassall

Hi Gabriel, thank you so much for taking the time leave us a five-star review and we're so glad to hear you had a great experience purchasing your Panthera Ice Cream machine with the online discount. We are so happy that it was an easy and friendly pickup at Smokemart and Giftbox Brassall :)

Rated 5 out of 5 stars

very helpful

the staff will go out of there way to help you

February 12, 2026
GiftBox - Brassall logo

Reply from GiftBox - Brassall

Hey Geraldine! Thanks for taking the time to leave us a five-star review! We're so glad to hear that our team at our Brassall store went above and beyond to assist you!

Rated 5 out of 5 stars

Fantastic staff member …

Very friendly staff member answered all my questions highly recommend

November 19, 2025
GiftBox - Brassall logo

Reply from GiftBox - Brassall

Hi Didee, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox customer service!

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