GiftBox - Golden Grove Reviews 10

TrustScore 4 out of 5

4.1

Corner The Golden Way & The Grove Way, Shop 20a, Golden Grove Village Shopping Centre, 5125 Golden Grove, South Australia, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Julie from Smoke Mart (Giftbox) was extremely helpful in helping me to decide whether or not to buy the product, which I did!

Company replied

Rated 5 out of 5 stars

I placed an order online yesterday, and I was able to collect my order today. I really appreciated the speed of service, and the product I bought is fantastic

Company replied

Rated 5 out of 5 stars

The service is outstanding at Golden Grove. They are always friendly and helpful.

Company replied

Rated 5 out of 5 stars

Happy with product, service and quick time frame for click and collect

Company replied


Company details

  1. Department Store
  2. Candle Store
  3. Game Store
  4. Gift Shop
  5. Glassware Store
  6. Variety Store

Written by the company

We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!


Contact info

  • Corner The Golden Way & The Grove Way, Shop 20a, Golden Grove Village Shopping Centre, 5125, Golden Grove, South Australia, Australia

  • (08) 8200 5525

4.1

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant staff, Julie

Julie from Smoke Mart (Giftbox) was extremely helpful in helping me to decide whether or not to buy the product, which I did!

May 12, 2026
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Teresa, thank you for taking the time to leave a five-star review and we are thrilled to hear that you had a brilliant and helpful experience with our GiftBox customer service from Julie! We will be sure to past this to her!

Rated 5 out of 5 stars

Very happy

I placed an order online yesterday, and I was able to collect my order today. I really appreciated the speed of service, and the product I bought is fantastic

April 30, 2026
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Amanda, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast and positive experience with our Giftbox Click and Collect

Rated 5 out of 5 stars

Great customer service

Great customer service

March 30, 2026
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Katrina, thank you so much for taking the time leave a five-star review! We’re so happy to hear you found the Giftbox team at our Golden Grove store great. We’ll be sure to pass your kind words on to them :)

Rated 1 out of 5 stars

Disapointing

Was sold 2 lamps, once opened found out they were "floor" models. Went back in to exchange and was given another floor model and told that's all they have left. No discount was offered.

January 4, 2026
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Jeff! Thanks for taking the time to leave us a review! We're so sorry to hear of your experience with our Golden Grove store! Please reach out to us at hello@giftbox.com.au so we can resolve this for you!

Rated 5 out of 5 stars

Happy with product

Happy with product, service and quick time frame for click and collect

November 3, 2025
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Nicole, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect and that you are happy with the lamp :)

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Fast click and collect.

October 17, 2025
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hey! Thanks for taking the time to leave us a five-star review!
We're thrilled to hear that our team at Golden Grove we're able to provide you with a smooth and quick experience!

Rated 5 out of 5 stars

Happy

Happy with service, happy with purchase, happy with product.

September 15, 2025
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Stephen, thanks for taking the time to leave us a five-star review! We are so glad to hear your happy experience with our GiftBox service, purchase and product!

Rated 5 out of 5 stars

Golden Grove Store Rocks!🙌

The service is outstanding at Golden Grove. They are always friendly and helpful.

November 2, 2024
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Kate, thanks for taking the time to leave us a five star review!
We are thrilled to hear that our team at Golden Grove made your experience with GiftBox so great! We will be sure to pass these kind words on to the team!

Rated 5 out of 5 stars

Great product and staff are fantastic

Great product and staff are fantastic

October 26, 2024
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

HI Jodie, thanks for taking the time to leave us a five-star review.
We are thrilled to hear about your positive experience with GiftBox and our staff!

Rated 5 out of 5 stars

Great price quality products

Great price quality products

October 14, 2024
GiftBox - Golden Grove logo

Reply from GiftBox - Golden Grove

Hi Tracy, Thank you for taking the time to leave a five-star review and your kind words, we are thrilled to hear you have had a positive experience while shopping at GiftBox!

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