I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Online shopping super easy to order…
Online shopping super easy to order great experience for us older people who find online a headache at times highly recommend
May 11, 2026
Reply from GiftBox
Hi Deborah, thank you so much for taking the time leave us a five-star review! We’re so happy to hear you found the online shopping process easy and stress-free. Thank you for shopping with Giftbox :)
Items are easy to find and order
May 11, 2026
Reply from GiftBox
Hi Mary, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to find items and to order on our Giftbox website :)
Pancake Maker. It was just what I wanted and cane on…
It was just what I wanted and cane on time.
May 7, 2026
Reply from GiftBox
Hi Ann, thank you so much for taking the time leave us a five-star review and we are pleased your Giftbox order came on time :)
Reply from GiftBox
Hi Geoff, thank you so much for taking the time leave us a five-star review! We’re really glad your Giftbox order arrived on time, and the communication was good as well as the item being as described.
Easy to navigate website
Easy to navigate website, product was fantastic and click and collect couldn't of been easier!
April 16, 2026
Reply from GiftBox
Hi Leo, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the Click and Collect service was easy:)
Came across gift box while searching…
Came across gift box while searching for a birthday present for my husband. Found what I wanted and was very pleasantly surprised that it was delivered same day and was reasonably priced as well. Thank you gift box, you made his birthday a very happy one. 😃
May 10, 2026
Reply from GiftBox
Hi Nada, thank you for taking the time leave us a five-star review! We’re delighted to hear you found the perfect birthday present and that you are happy with our Giftbox same-day delivery and pricing.
Reply from GiftBox
Hi Keryl, thank you for taking the time leave us a five-star review! We’re so pleased to hear your order arrived early and that you had a great experience with our courier Hunter Express. Thank you for shopping with Giftbox!
Great value for money
Great value for money
Cheap delivery cost.
New lounge is awesome larger than I thought.
Quick delivery within 2 weeks even with public holiday weekend in between
April 20, 2026
Reply from GiftBox
Hi Nicol, thank you for taking the time leave us a five-star review! We’re thrilled to hear you’re happy with the value, delivery cost, and your Hazel Sofa. It’s great to know Giftbox exceeded your expectations in size and arrived quickly :)
Online purchase quick and easy…
Went into the store to purchase an item and asked if they could match the online price, but they wouldn’t. Ended up buying it online instead, which was quick and easy to do. Would have preferred to support the store directly, but the online process was simple and hassle-free.
April 22, 2026
Reply from GiftBox
Hi Rachel, thank you for taking the time leave us a four-star review! We’re sorry to hear we weren’t able to match the online price in store. We’re pleased to hear the online ordering process was quick and hassle-free for you. Thank you for shopping with Giftbox.
Reply from GiftBox
Hi Gemmerle, thank you so much for taking the time leave us a five-star review! We’re thrilled to hear you loved the quality of our lamp and the fast delivery, thank you for shopping with Giftbox
Let me empty my cart!!
It was really hard to order online. The cart had glitches & wouldn't empty or delete items. Then issues with credit card being processed. It took multiple attempts, contacting customer support for them to empty my basket. Still issues with credit card, finally payment went thru & I was able to collect from a nearby store.
May 7, 2026
Reply from GiftBox
Hi Joanne, thank you so much for taking the time to share your feedback and we’re sorry to hear about the difficulties you experienced with our online ordering process.
We appreciate your patience while working with our customer support team, and we’re glad you were eventually able to complete your order.
Reply from GiftBox
Hi Jenine, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Great products at a great price
April 21, 2026
Reply from GiftBox
Hi Jodie, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox products and pricing.
Airfryer is as advertised.
Airfryer is as advertised.
Works well,easy to use
April 20, 2026
Unprompted review
Reply from GiftBox
Hi Brian, thank you so much for taking the time leave us a five-star review! We’re glad to hear the air fryer is working well for you and that you found it easy to use. Thank you for shopping with Giftbox.
Love the sofa
Love the sofa! Not great communication after payment ie; tracking. After a couple of queries it turned up.
April 20, 2026
Reply from GiftBox
Hi Douglas, thank you so much for taking the time leave us a four-star review! We’re really glad you love the Hazel sofa. We also appreciate you highlighting the tracking issues after payment as that’s definitely something we’re working to improve.
Competitive pricing and fast shipping!
April 20, 2026
Reply from GiftBox
Hi Ralph, thanks for taking the time to leave us a five-star review! We’re thrilled to hear you’re love Giftbox pricing and fast shipping :)
Easy to order fast delivery
Easy to order fast delivery. Very easy to set up nice and comfy
April 20, 2026
Reply from GiftBox
Hi Maxine, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website, the delivery was fast and the Hazel Sofa was easy to set up as well as being comfy :)
Terrific products and the staff are…
Terrific products and the staff are always Terrific.
April 19, 2026
Reply from GiftBox
Hi Nickole, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox products and that the staff at SMGB Inverell were terrific :)
Amazing help given to me by 3 ladies from Goftbox
Elora was a lovely lady who helped me with the first order discount code as well as locating the items in Penrith Store when the item was sold out online.
The sweet and kind ladies in Penrith store were also extremely helpful with my purchase of the item from their store.
More than 5 stars to all of these 3 ladies.
God bless them 🙏💖
May 5, 2026
Reply from GiftBox
Hi Yvette, thank you so much for taking the time leave us a wonderful five-star review! We’re absolutely delighted to hear that Elora was able to assist you with your discount code and help locate the item for you, and that the wonderful team at Penrith Giftbox store made your in-store experience such a positive one as well.
Your kind words truly mean a lot, and we’ll be sure to pass your message on to all three ladies :)
I confirmed item was in stock
I confirmed item was in stock, also confirmed it was sent which I was told yes it was, then the next day I asked for a tracking number and got a bullshit letter saying they cancelled the item because of a security tab - ALL LIES, will never buy from you again and will let friends know not to trust this company
***UPDATE****
MORE LIES ON THEIR RESPONSE, IT WAS THE LAST ONE IN STOCK SO I CAN HARDLY SEE HOW THEY HAD TO DO A SECURITY CHECK ON ALL PS5 - COULDN'T BE HONEST AND JUST SAY THEY STUFFED UP, NOPE JUST LIED THEIR WAY THROUGH IT.
May 5, 2026
Reply from GiftBox
Hi Joanne, thank you for taking the time to provide your feedback.
We’d like to clarify at no stage did we confirm that the item had been dispatched, only that it had been prepared and was ready for collection.
During final checks, our team discovered that the PS5 security seal/tab on one of consoles had been opened or was no longer properly sealed. As soon as this was identified, we immediately began an investigation across all current PS5 orders. As a precaution, and to ensure we maintain our quality and customer service standards, we made the decision to cancel any affected orders rather than risk sending a product that may not meet manufacturer requirements.
Unfortunately, if the PS5 seal is broken, this can affect or void the warranty with Sony and/or cause a quality issue. Because of this, we would never knowingly send a console in that condition to a customer.
While we understand the frustration caused by the cancellation, this decision was made specifically to protect our customers and demonstrates that we are a trustworthy company that refuses to ship products that are not up to standard. We would rather cancel and refund an order than risk a customer receiving an item that could later cause warranty or quality concerns.
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