We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
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Review summary
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Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Giftcards.co.uk
Dear Sharon,
Thanks so much for your lovely review. Great to hear your voucher arrived so quickly. Enjoy your gift card!
Best regards,
Bonnie
Had difficulty using the voucher called…
Had difficulty using the voucher called customer service twice
Resolved issue myself
July 7, 2026
Reply from Giftcards.co.uk
Good day,
Thank you for sharing your feedback with us.
I am very sorry to hear that you experienced difficulties using your voucher and had to contact customer service twice without a swift resolution. I sincerely apologise for the frustration and inconvenience this caused, though I am glad to hear you were ultimately able to sort out the issue.
We appreciate your patience and will share this feedback with our team to help improve our customer support response time and technical support in the future.
If you need any further assistance with your voucher or anything else, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
I have not received an e card which was…
I have not received an e card which was meant to be delivered in hours. 3 days later I have not received its just a scam.
Thieves I want my money back.
July 7, 2026
Reply from Giftcards.co.uk
Hi Frank,
Thank you for your feedback, and I am very sorry for the frustration and delay you have experienced with your order.
Please rest assured that we take your experience seriously and this is absolutely not a scam. Sometimes email providers, especially Google Mail, strictly filter automated digital deliveries directly into the Promotions folder instead of your main inbox. Please check that specific folder to see if the email is there.
If you still cannot find it, please contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Not received voucher
My family has used this website before and received their vouchers however I have not yet received mine and I ordered it a few days ago
July 6, 2026
Reply from Giftcards.co.uk
Hello Leo,
I'm sorry to hear that this has been your experience. I completely appreciate how disappointing it is when you're expecting your digital gift card and it doesn't appear to arrive.
Our digital gift cards are generated automatically and are usually sent within one hour of purchase. If you're using Gmail, it's worth checking your Promotions folder, as Google often filters our e-vouchers there. On mobile devices this folder can sometimes be hidden, but if you sign in via a desktop browser, the Promotions tab should be visible.
If you still can't locate your gift card, please email our customer service team with your order details at support@giftcards.co.uk, and we will assist you as carefully as possible.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Quick and efficient
Quick and efficient. I also made an error so I contacted customer services who sorted my issue incredibly quickly!
July 6, 2026
Reply from Giftcards.co.uk
Dear customer,
Thanks so much for your lovely review. Great to hear everything was sorted quickly, and we hope you really enjoy your gift card. If you ever need anything, feel free to email us.
Best regards, Bonnie
Bought a b&q voucher for my brothers…
Bought a b&q voucher for my brothers birthday, waited 48 hours for it to arrive in email inbox, nothing. Emailed them, nothing. Emailed them 3 more times and still nothing.3 months later still no reply. Absolutely awful company, wouldnt even click on their scam of a website
May 9, 2026
Unprompted review
Reply from Giftcards.co.uk
Hello Ollie Neighbour,
I'm genuinely sorry to read about your experience, especially as this was a birthday gift for your brother. I can understand how disappointing and frustrating that would have been.
Our digital gift cards are generated automatically and are usually delivered within one hour of purchase. We also aim to respond to all emails within 24 hours.
I've tried to locate your order and any previous emails using the name on this review, but unfortunately we haven't been able to find a match. If you could send your order details to support@giftcards.co.uk, we'll look into it straight away and work with you to get everything sorted.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
We bought an e gift card for a friend
We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the facility of purchasing the gift card but then being able to send it on a specific day & time. Marks & Spencer’s do it can’t you?
July 5, 2026
Reply from Giftcards.co.uk
Dear customer
Thank you so much for your positive review and for sharing your feedback with us. We are glad you chose an e-gift card for your friend, and we hope they really enjoy it. If there is anything else you need, feel free to email us.
Best regards, Bonnie
Brilliant bet device ever
July 6, 2026
Reply from Giftcards.co.uk
Dear customer,
Thanks so much for your great review! We really appreciate it and hope you enjoy your gift card.
Best regards, Bonnie
As sold
As sold, almost immediate receipt of digital voucher by recipient and quick and easy.
July 6, 2026
Reply from Giftcards.co.uk
Dear Pam,
Thank you so much for your lovely 5-star review. Great to hear everything went quickly and smoothly. Enjoy your gift card!
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear Kristina,
Thanks so much for your lovely review. We really appreciate it and hope you enjoy your gift card.
Best regards, Bonnie
To download the gift voucher I had to…
To download the gift voucher I had to lose some money from the gift voucher itself which I don't think is very fair.
June 30, 2026
Reply from Giftcards.co.uk
Hi Anna,
Thank you for sharing your feedback.
We are sorry to hear that your experience was not as it should be. That is of course frustrating, and we would like to look into this with you. Please send our customer service team an email with your order details, and we will help you as carefully as possible.
If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear customer
Thanks so much for your lovely 5-star review. We are really happy to hear the purchase was easy and the recipient was happy. Enjoy your gift card!
Best regards, Bonnie
Code didn’t work
Code didn’t work, email back from them to say it wasn’t their problem.. last time I’d use them
July 4, 2026
Reply from Giftcards.co.uk
Hello Neil,
Thank you for taking the time to share your experience. I'm genuinely sorry to hear this left you feeling disappointed.
I completely appreciate how frustrating this situation must have been. As the reseller, we can only verify that the gift card was successfully generated, activated and sent from our side. Beyond that, we don't have access to the retailer's internal systems, so we're unfortunately unable to investigate or resolve issues relating to redemption or account-specific matters.
That's most likely why our team directed you to the retailer directly, as they have the tools and access needed to look into what happened. I understand this may not have been the outcome you were hoping for, but it was the most appropriate route to get the issue investigated.
Your feedback is appreciated and I hope the retailer is able to help bring this to a resolution. If further assistance is still required after contact with their suppor team, please don't hesitate to reach out to us again at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear Denise,
Thank you for your lovely 5-star review. Great to hear the email mistake was sorted quickly, and we hope you enjoy your gift card.
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear customer,
Thank you so much for your lovely 5-star review. Great to hear everything was easy to use and that your gift card arrived in your inbox straight away. Enjoy your gift card!
Best regards, Bonnie
Easy to complete order
June 9, 2026
Reply from Giftcards.co.uk
Dear Susan,
Thank you so much for your lovely 5-star review. Great to hear the order was easy to complete, and we hope you enjoy your gift card.
Best regards,
Bonnie
I had a problem with transferring funds…
I had a problem with transferring funds from Giftcards.co.uk to another retailer but Cindy at customer services helped me within a very short period...... thanks Cindy.
July 3, 2026
Reply from Giftcards.co.uk
Dear customer
Thanks so much for your lovely review. Great to hear Cindy was able to help you so quickly, and thanks for letting us know. Enjoy your gift card, and if you ever need anything else, feel free to email us.
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear customer,
Thanks for your review. We are sorry to hear it was not fully to your liking. If there is anything you need, feel free to email us. We hope you still enjoy your gift card.
Best regards, Bonnie
I still haven’t received my e-voucher…
I still haven’t received my e-voucher after 3 days
July 3, 2026
Reply from Giftcards.co.uk
Hello,
Thank you for taking the time to leave your feedback. I'm really sorry to hear your experience hasn’t been up to scratch, and I completely understand how frustrating that can be.
Just to share a bit of clarity on how things work: digital gift cards are generated and usually sent within around an hour of purchase. On occasion the email can slip into a spam or promotions folder, so it’s worth having a quick look there as well.
For physical gift cards, these are normally shipped within 48 hours on working days via Royal Mail. Please keep in mind that First Class isn’t a guaranteed service, and delivery often takes one to three days, depending on how far the parcel has to travel.
Thank you for your patience while we sort this. If you’d like us to check your order directly, please drop us a message at support@giftcards.co.uk with your details and we’ll be happy to help.
With kind regtards,
Susy - Team Giftcards.co.uk
(sent via mail)
So much trouble never again went to…
So much trouble never again went to five shops wouldn’t take it not happy at all throw it in the bin £50 down the drain!!!!!!
June 24, 2026
Reply from Giftcards.co.uk
Hello,
Thanks for taking the time to share your experience. It’s genuinely upsetting to hear you ended up feeling so let down. No one wants to trek round five shops only to be told the card can’t be used, and I completely understand why you’d be frustrated after that.
We would like to help look into this with you, so please email our customer service team at support@giftcards.co.uk with your order or card details and what happened. That way we can review it carefully and support you further.
With kind regards,
Susy - Team Giftcards.co,uk.
(sent via mail)
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