I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
Company replied
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See what reviewers are saying
I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
Company replied
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
Company replied
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
Company replied
Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Simple process
Easy to sort, delivered on time, albeit to the recipients junk mail so, until I prompted her a week later, she did not realise she had it.
October 4, 2024
Reply from Gift Card Store
Hello Gary,
Thank you for taking the time to leave a review.
We are happy to hear to hear your positive experience with the card .
Kind regards
Gift Card Store Team
Great value
October 3, 2024
Reply from Gift Card Store
Hello,
Thank you for taking time to leave a review.
We are really happy to have your positive feedback.
Kind regards
Gift Card Store Team
Terrible service
Terrible service. Was issued an ecard instead of a gift card as ordered.
Still waiting after approximately two weeks for either a refund or the correct card issued.
Card was for an 94 year old lady who doesn't understand the internet.
Appalling treatment. No customer service.
October 14, 2024
Reply from Gift Card Store
Hello Mrs Cloves,
Thank you for taking the time to leave a review and we are really sorry to hear of your experience.
Taking a look, we can see that there is an open case already. We have requested with management that the case is resolved swiftly for you.
Please do feel free to get in touch with the team whenever you need to. They will be happy to help.
Kind regards
Gift Card Store Team
Positive experience with giftcardstore.co.uk
My experience with this company has been positive. Went through TopCashback and received my gift card about 10 minutes after I ordered it. I have now used my gift card at Argos.
October 4, 2024
Unprompted review
Reply from Gift Card Store
Hello Joe,
Thank you for taking the time to leave a review.
We are really happy to hear your experience with us has been a positive one.
Kind regards
Gift Card Store Team
Absolutely appalling
Absolutely appalling. Avoid this company like the plaque. Ordered and paid for a gift card, three weeks later I had still not received. Contacted customer service who took 4 days to come back to me to say the order hadn’t been processed for ‘security reasons’, even though they had the funds. Refund then took another 3 days. If I hadn’t have contacted them they would have just kept my money which thankfully I paid through PayPal.
October 10, 2024
Reply from Gift Card Store
Hello Liz,
Thank you for taking the time to leave a review and very sorry to hear of your issues.
Unfortunately, it would seem there was an processing/bank issue, which sadly resulted in with an order failure. When this happens the bank partition the funds ready to transfer, however because of the failure the funds usually automatically returned. If for any reason the funds do make their way to us, we are always happy to return them.
Again we are really sorry for the inconvenience caused.
Kind regards
The Giftcard Store Team
seems a scam
seems a scam, in that I ordered a card and more than a week later, item not delivered (supposed to be nearly instant), and no refund without a followup. I need to register a complaint with Amex.
October 9, 2024
Unprompted review
Reply from Gift Card Store
Hello Shameel,
Thank you for taking the time to leave a review.
I have requested further information from you via Trustpilot, so I can investigate what has happened and help you to gain access to your account.
Kind Regards
The Gift Card Store Team
no gift card after paid
gift card not received after paid and my email enquiry was not responded.
September 30, 2024
Reply from Gift Card Store
Hello Esther,
Thank you for taking the time to leave a review and very sorry for the delay in response.
Unfortunately, it would seem there was an processing issue, which sadly resulted in with an order failure. If funds were put aside for the transaction, these will be returned to your account directly.
We have had a look and unfortunately cannot see any communication from yourself. However, please do not hesitate to call a member of the team so we can look into this directly for you (phone number 0344 381 5065)
Kind regards
The Giftcard Store Team
Seems a fake company
Seems a fake company. I did a couple of purchases, both after days of the transaction, it still says "processing". No refund or cancellation till you call customer services and ask to return the money. All the hallmarks of a fake company
October 2, 2024
Unprompted review
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review.
I can assure you we are not a fake company and will always do our best to help anyone who is having issues.
I have requested further information from you via Trustpilot, so I can investigate what has happened and help you to gain access to your account.
Kind Regards
Giftcard Team
Reply from Gift Card Store
Hello Keith,
Thank you for taking the time to leave a review.
We are happy to hear you are please with the service.
Kind regards
The Giftcard Store Team
I have made a purchase but have not yet…
I have made a purchase but have not yet received my gift card.
30/09/24 updated
I’ve checked the status, and it says the order has failed, but the problem is the company has already charged me. I’ve emailed them but haven’t received a reply yet, so I’ve now contacted PayPal to see if I can get my money back. A dispute has been raised, and I’m currently waiting for the company to respond.
04/10/24 updated
I finally received my refund through PayPal, but I still haven’t received any response to the email I sent. Good luck to everyone - at least I got my refund.
September 28, 2024
Reply from Gift Card Store
Hello Wai,
Thank you for taking the time to leave feedback.
We're very sorry to hear of the issues you have had and appreciate the updates. It seems there was a bank issue which resulted in the order failure, so the funds are automatically returned.
If you do need any further help, please do not hesitate to get in touch and we'll be happy to assist.
Kind regards
The Giftcard Store Team
Paid for two 12% bonus One4all digital…
Paid for two 12% bonus One4all digital giftcard, however no card received, the order status is 'processing' for more than 24 hours...... Bank had charged.......
September 27, 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review. So sorry for the delay in response.
I can see from records that a member of the team has been on touch directly on the 3rd Oct regarding your issue. If you did need anymore help, please do not hesitate to respond to that email and we will be happy to help.
Kind regards
The GiftCard Store Team
Good service
September 25, 2024
Reply from Gift Card Store
Hi Callum,
Thank you for taking the time to leave us a review.
We are happy to hear of your good experience with us.
Kind regards,
The Giftcard Store Team
Easy to purchase and good bonus if 12%…
Easy to purchase and good bonus if 12% on offer
September 24, 2024
Reply from Gift Card Store
Hello MS,
Thank you for taking the time to leave us a review.
We are happy to hear of your good experience with us.
Kind regards,
The Giftcard Store Team
Purchased a gift card, but not able to claim it!
Just purchased a gift card. When I login to claim the card, the site prompts login error. I clicked reset password, but no response so far. Will try again the next day.
A real bad experieance!! Buy gift card from this site at your own risk!!
Update: Able to recreate account on the next day. Seems that there was no account created at the very beginning.
Able to use the card at supermarket.
But please be reminded that sometimes there is error message saying "error loading the card". So, pls make sure we are in a supermarket with Wi-Fi or good mobile network.
September 23, 2024
Reply from Gift Card Store
Hello Ho,
Thank you for taking the time to leave a review and really sorry to hear you are having issues.
So the correct team can assist you, if you are having trouble claiming the One4all gift card please can you contact the team on 0345 434999 or digital@one4all.com who will be happy to help.
Kind regards
The Giftcard Store Team
It was convenient but a little…
It was convenient but a little difficult to enter all details
September 20, 2024
Reply from Gift Card Store
Hi Norman,
Thank you for taking the time to leave us a review.
We are happy to hear of your good experience with us. We are always on hand should you need any help.
Kind regards,
The Giftcard Store Team
I paid hundreds and did not get…
I paid hundreds and did not get anything - I followed up with the CS team, Lidia was helpful in the beginning but she kept saying that the senior team would deal with it or contact me, but I have not received any calls / emails so far. It has been a week already.
Ref ID: CS13992380
September 13, 2024
Unprompted review
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review.
We have had a look into this and can confirm a member of the team responded to you directly on the 21st September. Please do not hesitate to get back in touch should you have any other issues or concerns.
Kind regards
The Giftcard Store Team
What a poor service
What a poor service. I purchased the card the whole process was convoluted after receiving the card. I wanted to get the card in a printable format but unable to find any option called the customer service. I was told they are just a 3rd party and I will need to call the card that i bought company directly. This wasn't I was expecting. Not see such a horrible and painful process.
September 20, 2024
Reply from Gift Card Store
Hello Anil,
Thank you for taking the time to leave a review and sorry for the issues you have had.
I can see that a member of the team has got back in touch directly on the 25th Sept.
Due to security reasons we are not able to see the card details as they are housed on the card providers system, which is why it is recommended to speak to them directly.
We do apologise for the frustration this may cause.
Kind regards
The Giftcard Store Team
Do not use
Do not use, no gift card received, luckily I use pay pal, or i would of been out of pocket
September 17, 2024
Reply from Gift Card Store
Hello Mandy,
Thank you for taking the time to leave a review and very sorry for the delay in response.
Unfortunately, it would seem there was an processing issue, which sadly resulted in with an order failure. If funds were put aside for the transaction, these will be returned to your account directly.
Kind regards
The Giftcard Store Team
No code for the purchase I made was…
No code for the purchase I made was received.
September 14, 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review and very sorry for the delay in response.
Unfortunately, it would seem there was an processing issue, which sadly resulted in with an order failure. If funds were put aside for the transaction, these will be returned to your account directly.
For further help please do not hesitate to call a member of the team so we can look into this directly for you (phone number 0344 381 5065)
Kind regards
The Giftcard Store Team
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