I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
Company replied
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I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
Company replied
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
Company replied
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
Company replied
Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic service
Fantastic service , super quick. I’d got the wrong e mail , no problem they revised / resent . I’ll use again for sure .
January 13, 2025
Reply from Gift Card Store
Hello Lynette,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with us and that we were able to solve the incorrect email for you.
Kind regards
Gift Card Store Team
Would not recommend buying gift cards…
Would not recommend buying gift cards from this company, there is a limit to what you can buy and there's even a limit to their limit... says you cant buy £500 worth of vouchers but anything over £200 and it wont let me buy, spoke with customer service and they recommended I buy 1 at a time and this did nit resolve the situation. Avoid if you don't want your time wasted!
January 2, 2025
Reply from Gift Card Store
Hello Shaun,
Thank you for taking the time to leave a review and we are sorry to hear of the issues you have had.
If you were able to get in touch with the team, we wouldn't be more than happy to investigate this further for you.
Please accept our apologies for the inconvenience you have experienced.
Kind regards
Gift Card Store Team
Great and easy way to purchase but...
Great and easy way to purchase and not always reliable*. The limitation of the £99 per card is also an issue when buying items online.
*Card was rejected at Miller&Carter when trying to use 4 card after the first 2 went through and we were unable call anyone to rectify the issue either.
October 29, 2024
Reply from Gift Card Store
Hello Atchu,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We are checking the system, however cannot locate your details on there.
Please could you pop us either an email to info@giftcardstore.co.uk or call on 0344 381 5065 and we will be more than happy to have a look into this further for you.
Kind regards
Gift Card Store Team
Very bad experience for a first time…
Very bad experience for a first time customer. Ordered on 18Dec for a 12% added bonus eGift card, no confirmation email received and purchase status is still under "Processing". Emailed to customer service twice, but no response.
December 18, 2024
Reply from Gift Card Store
Hello Jenny,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
Looking at the order on the system, it unfortunately wasn't successful and failed - Please do accept our apologies for this.
Unfortunately, we are unable to see any correspondence or notes on the account itself, so we are unable to see why you did not receive a response.
If you would like to speak to a member of the team, please could you pop us either an email to info@giftcardstore.co.uk or call on 0344 381 5065 and we will be more than happy to have a look into this further for you.
Kind regards
Gift Card Store Team
Good promotion always
December 30, 2024
Reply from Gift Card Store
Hello Siu,
Thank you for taking the time to leave a review.
We are pleased to hear of your great experience with us.
Kind regards
Gift Card Store Team
For £500 order says basket of £501 over the limit
My few days earlier purchase worked fine. However, when I tried to make purchase on 30th and 31st December 2024 to take advantage of the Christmas 12% bonus, after completing the payment details I got a message saying the basket at £501 was over the limit. I only had £500 in basket and tried again with £480 and got the same message. To me this tells me that your IT system needs a total overhaul. First thing to do is to fire your IT manager and Director - you lost sales!
December 31, 2024
Reply from Gift Card Store
Hello DK,
Thank you for taking the time to leave a review.
As we can see that you already have a chat chain with us on Trust Pilot, we'll stick to that for continuity.
We just wanted to acknowledge this review.
Kind regards
Gift Card Store Team
Great product and fabulous bonus offer
Great product and fabulous bonus offer. Only downside is the claiming of the online gift cards is a little clumsy
December 30, 2024
Reply from Gift Card Store
Hello Janine,
Thank you for taking the time to leave a review.
We are really please that you are happy with the product and will make sure to pass along your feedback regarding the claiming process.
Kind regards
Gift Card Store Team
Great website
Great website. Simple to use with immediate delivery.
Also easy for the recipient to redeem which is really important.
Very reliable so far.
Thank you.
December 31, 2024
Reply from Gift Card Store
Hello C J,
Thank you for taking the time to leave a review.
We are really pleased to hear of your great experience using us.
Kind regards
Gift Card Store Team
Good bargain when on 12%off sales.
December 29, 2024
Reply from Gift Card Store
Hello Ma,
Thank you for taking the time to leave a review.
We are really happy to hear you managed to get a good bargain with the 12% off sale.
Kind regards
Adrian
Ripped off
Ripped off, sold as 12% added bonus on purchase of one4all giftcard, paid £1.50 extra for processing a digital giftcard of £100. No bonus paid out. Emailed customer service regarding how to get 12% and no response last 2 weeks.
Avoid
December 19, 2024
Reply from Gift Card Store
Hello Ag,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We have taken a look and unfortunately cannot see any communication email, notes on the account or case numbers regarding this issue.
Please could you contact the team on info@giftcardstore.co.uk or call 0344 381 5065 so a member of the team can looking to this and advise.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Margaret,
Thank you for taking the time to leave a review.
We are really happy to hear you found us easy to use and snagged yourself a bonus.
Kind regards
Gift Card Store Team
Excellent service and received quickly
Excellent service and received quickly. I bought a few gift cards at different times before Christmas. Each had 20% added value to them.Will definitely use again
December 13, 2024
Reply from Gift Card Store
Hello Margaret,
Thank you for taking the time to leave a review.
We are over the moon to hear how much you have benefitted from using us.
Kind regards
Gift Card Store Team
I didn't get the 12% bonus your site…
I didn't get the 12% bonus your site said you get
December 23, 2024
Reply from Gift Card Store
Hello Darren,
Thank you for taking the time to leave a review and very sorry to hear you didn't receive the 12% bonus.
The bonus is linked to specific cards under the offers section, so it is possible you choose the incorrect card in this case.
Please do feel free to speak to a member of team to have a look into this further for you. Please find our contact details here: www.giftcardstore.co.uk/pages/contact
Kind regards
Gift Card Store Team
Easy to order and delivery quick,only…
Easy to order and delivery quick,only downside is because they were a gift and not to be e-mailed to recipient but e-mailed to me to print off the appearance of the voucher didn’t look great.
December 20, 2024
Reply from Gift Card Store
Hello Miss Gillard,
Thank you for taking the time to leave a review.
We are happy to hear you found the cards easy to order and quick to arrive.
Kind regards
Gift Card Store Team
Good communication
Good communication.
Even though my email went into Junk so I freaked for a while! Got the card in good time. Can't wit to give it as a present.
December 28, 2024
Reply from Gift Card Store
Hello Murphy,
Thank you for taking the time to leave a review.
We are really happy to hear you found your card!
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Kevin,
Thank you for taking the time to leave a review.
We are happy to hear your card arrive promptly.
Kind regards
Gift Card Store Team
The gift card came so quickly despite…
The gift card came so quickly despite missing the Xmas deadline for ordering it arrived in time
December 27, 2024
Reply from Gift Card Store
Hello Mandy,
Thank you for taking the time to leave a review.
We are really happy to hear you managed to get the card just in time for Christmas.
Kind regards
Gift Card Store Team
Well I ordered gift card for a present…
Well I ordered gift card for a present which still haven't arrived I rang them and they opened case with specialist team who didn't do anything and next day I rang and there were no action on case was promised someone will contact me on the same day and nothing still don't know where my gift card is for which I paid my money. Very bad experience.
December 19, 2024
Reply from Gift Card Store
Hello Rolands,
Thank you for taking the time to leave a review and very sorry to hear your voucher hasn't arrived.
We can see the case you have raised and requested that an agent gets in touch with you today.
Please accept our apologies for the inconvenience.
Kind regards
Gift Card Store Team
Easy to order
Easy to order. Provides purchasing choices. Perfect gift for younger people who can then choose what they went to buy. Ideal for an older person who doesn’t know what gift to buy and does not want to spend the season trawling through the busy shops.
December 18, 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear of your positive experience with us.
Kind regards
Gift Card Store Team
Did not receive them
December 25, 2024
Reply from Gift Card Store
Hello Bernadette,
Thank you for taking time to leave a review and very sorry to hear that your vouchers haven't arrived.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
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