Costa Coffee Reviews 

I placed an order via Just Eat with the Chingford, Old Church Road branch. Part of my order was a strawberry coconut matcha. When ordering I was given a choice of milk type and chose oat milk. I then received a rude note on my delivery circling the words ‘coconut’ and ‘oat’ and saying that I need to be specific. I was specific. I chose from the available options and do not expect to receive rude notes with my orders. I have complained to customer service.

£15.46 for one coffee

Ordered two coffees through uber. One arrived.

They must struggle past one.

What a load off rubbish

Melanie the manager ignores her customers, has no customer service skills and is so rude. Considering the shop is attached to a hospital compassion and consideration is greatly lacking. Other customers were shocked at her attitude. Plus there was NOWHERE to sit. Every spare table was cluttered with dirty debris

Buxton Costa Coffee this morning was brilliant! While competitors Nero were only serving tea as their coffee machine was being cleaned and Coffee No1 was packed, I ventured further down the High Street to Costa Coffee.

We were greeted in the friendliest of ways by two baristers, the coffees were freshly made and we were offered extra milk/ shots!

The tables were cleared and there was plenty of seating space - these guys couldn’t do enough

It seems after reading so many CC reviews not all are the same or some people are quick to write negative reviews - Buxton team you were amazing this morning, keep up the great work 🫶

We visited the Yeovil store on Lysander Road today. On arriving at the counter, I waited for four minutes whilst the staff moved about behind the counter. Eventually, I was acknowledged and an order taken. Despite large video displays advertising their Spanish Latte, on ordering I was informed these were not available, if so, why advertise? An order of two latte’s and two cheese and ham toasties was made. The two lattes came quite quickly, however I object to being called “mate” by the young barista. The toasties to a further five minutes to arrive. Due to the dishwasher being broken, the toasties and coffees were presented in takeaway containers. Finally, the female manager had her long hair not tied back, which is contrary to food hygiene regulations. All told a poor level of retail experience and adherence to food safety regulations.

I visited the Newport road costa today mon 2nd Feb … to meet with a friend .. always been a Starbucks fan personally … until today … the best flat white extr hot extra shot thank you India I will be back … also the place was really clean and a nice buzz 🩷

Gorgeous medium hot chocoloate with brownies at Calne,Wiltshire I recommend to all its a great innovation of Coco Cola

The one star is no reflection on the poor barista who was serving but on the management as a whole at this branch. Walked in late morning to find long que and only one Barista was serving who, I later found when I finally got served, was 'in training'. Took ages to get served as they were having to serve and make drinks for each customer. On top of this they have had to heat items, clear tables etc., at no point did I see another batista to help. Have been here 30 mins have only seen the one Barista serving EVERYONE!! Come on Costa this is a huge responsibility for someone in training.

Folkestone store used to be spotless with friendly staff,making good drinks and quite a relaxing atmosphere, now its hit and miss, I see staff wiping there nose on there hand and not washing them afterwards,drinks can be cold (i did get a hot one when I raised it), the music at times is to loud and dogs barking inside is a nightmare as really echos and takes away that relaxing feel. Loos are a nightmare and i have seen staff pet dogs and not wash hands. Standards have dropped unfortunately and I used to use frequently as great coffee. I used to buy the caramel frappe but now the sprinkles have gone its not worth the money.

Very poor drink attitude by staff when asked to try again I ordered an double shot ice frappe not a coffee with ice cubes (ice coffee) even on the redo it was an iced latte not what I ordered at all staff abrupt so went to a different store and got my drink correct 1st time.
Costa stop sending my food offers if you can’t get your own coffee right I’m not going to trust your food

I got a takeaway Mango Passionfruit cooler and when I returned home and tried to drink it. I'd basically been given a cup of ice cubes. What a waste of time and money. Costa use to be all about quality but now I'm not convinced.

I love the atmosphere of this place! Staff are lovely, drinks made with love however the prices are disgusting, 4 stars overall

I work local to Costa. In The Drogheda retail park. So I buy regularly. It was Xmas Eve around midday. I ordered two hot chocolates and a chicken sandwich. I was a quarter through my sandwich when I realised I had a very sharp bone in my mouth. From the sandwich. If I had consumed it I wouldn’t be writing this now. I brought it to the Girl who I assume was the manager on duty. She Asked me to put the bone in a napkin she was holding out to me. No apology nothing. No doubt it will be givin back to there supplier looking for some remuneration from them. Is this how they deal with a possible lawsuit. Thankfully I found it in time. No impressed, I don’t give reviews normally, but as I work in retail. I was less then impressed with the way I was treated.

I went to Thame Costa we ordered a hot chocolate received Luke warm one. It was in the largest heaviest mug going and we are both pensioners .
The girl at the counter said she would let us know when ready she forgot to busy. And our hot chocolate went to the other side of room. I asked her where it was Intruding on a customer. She said she would go get it. So our hot chocolate had sat at the other side of room. Getting even colder. It was £5 45
The staff where nice but didn’t have any time to interact they were to busy.
I asked where the sugar was and it was at the other end of shop. I had to fight my way through to get it.
I think should have two stations . Should also have two set places for collecting the order. As if your sat in one area. You certainly can’t hear anything. Especially if you’re hard at hearing . The staff were rushed off there feet. But the lay out of the shop. Was complicated .

Read the Terms and Conditions when purchasing Promotional Gift Cards as their promotions are misleading. I purchased a Christmas £20 gift card to benefit from the extra £5 . My confirmation email explicitly stated that the additional £5 promotional credit would be included, which led me to believe that the gift card value would total £25. The recipient received £20.

The condition was not clearly disclosed at the point of purchase, nor was it reflected in my order confirmation. Instead, my confirmation email explicitly stated that the additional £5 promotional credit would be included.

Hi,
Loughton, IG10: Brilliant
My experience today at lunchtime was 11/10. The authentic friendlinest , competence and speed were great with the gentleman barista with dark hair and the kind lady with the shorter (although still long) hair!
Made losing points earlier this year and your customer service emails being very unwelcome more palatable.
Thnx *****

Stopped by the Costa Coffee near Cavendish Square and left feeling a bit disappointed. The service was slow even though the café wasn’t particularly busy, and several tables were left uncleared with crumbs and cups sitting around. My drink was okay but nothing special, and it took longer than expected to arrive. It feels like the place could really benefit from a bit more attention to cleanliness and customer care. Not the worst experience, but definitely not up to the standard I expect from Costa.

This is the Marple branch
Very disappointed. Very slow service. Not enough staff. Big queue.
Dirty floors and tables. Overpriced.
Would not go again.

The service was slow food had to be returned as it was cold i know one of the machines wasn't working but nobody took the time to say sorry about the wait or why you had to wait. The tables were not getting cleared. It wasn't overly busy. Was very disappointed. The branch is Harden green Edinburgh. Not all your branches are like this. The one at Straiton midlothian is brilliant.

Costa Coffee Gidea Park refused to serve a hot water so I bought a bottle of water, no glass offered, the loos were filthy and the tables were not cleared.