Costa Coffee Reviews 

Beverley East Yorkshire
Wow
Eleven minutes to make a large latte,
What annoys me is that staff take 1 order & do someone else’s order.
Now I could have gone and bought some instant coffee and boiled a kettle way quick then your slow staff.
And for a large latte £4.15 begs to differ
Absolutely atrocious

I ordered 2 e-gift cards on the 28th of November and dispute emailing them I’ve not heard a thing.tried phoning but there phone is no longer in operation.ive checked my bank statement and the payment had gone through.what else can I do. Very disappointed with this treatment. I’m on first name terms with the manager in out local Costa so all I can do is see if he can sort it for me.

Used to be a nice chain but feels like a shell of what it used to be

Very poor placed click & serve order after 10mins had to go in store & they had not done my order plus staff were rude & more concerned about serving customers in store after another 10mins my oder arrived. There was no apologie from staff very rude.

Costa coffee in Sainsbury’s Kiln lane. Long wait, cold coffee and was charged for a free drink. Was told if I choose extra large there is a charge. Checked and that isn’t right, shouldn’t have been charged.

Was disappointed with the poor quality of the banana and pecan cake served. The shop was dirty. The tables were rocking. Rocking of tables is common in many cafes

Met with friends at the Costa in Worle as a change from our usual place (not a Costa). We won't be returning. The volume of everyone talking was was so bad we could hardly hear each other and there is absolutely no need whatsoever for the so-called music in the background, which was just thump thump - you couldn't hear a tune even if you wanted to (which we didn't). We all thought the coffees were too strong.
The dishwasher wasn't working so we had to have paper cups. We cut our meet-up short as trying to hold a conversation was virtually impossible.
However, it was clean and the staff were fine.

I am a very regular customer in the Halbeath branch in Dunfermline. The staff are excellent and no complaints with the coffee but recently they have allowed dogs into the premises to my annoyance. The last thing I want is a dog sniffing around the table when I am eating food or a wet dog smelling next to me. That happened on my last visit .! The place is too small when busy to have additional animals squeezed in. I have always enjoyed going to this Costa but I will not be calling back as often as talking to others, they feel the same way. Much as I love dogs, this isn’t the place for them. Wake up Costa !!

Dismal service, the hot chocolate
is luke warm and customer service is appealing. At least I don't have to return.

How bad as costa got at cutting corners small bacon sandwich 🥪 awful crisps this used to be the place to go smaller size bacon sandwiches and sausage sandwiches for the same price where your pride costa awful experience profits first before the customer you have lost your soul

A Good Experience at Costa. Lovely service by the team working there.

Orders two iced caramel frappes with whipped cream and only one drink was delivered with no whipped cream and tastes awful. I need a refund immediately.

Went to William Harvey hospital Costa coffee shop and no coffee really so had tea and hot chocolate the hot chocolate was disgusting no milk just water how can you run a coffee shop that doesn't have milk or coffee

I recently visited Costa Coffee, and unfortunately, my experience was not great. While the coffee itself was decent, the service was slow and the staff seemed overwhelmed, leading to long wait times. Additionally, the seating area was not as clean as I expected, which made it uncomfortable to enjoy my drink. I've had better experiences at other coffee chains. I hope they can improve their service and cleanliness in the future.

It was the first time in over a year that we went to have Costa Coffee in Cambridge Grand Arcade whilst waiting for JL to open, boy, did I wish I hadn’t bothered, nearly £3 for a small Americano, I had an extra shot in mine as well !, the coffee used to be half decent but this was just tasteless, we left them both after drinking less than a quarter of them.

Save your money and look elsewhere for decent coffee !

Went into Costa Coffee in Kingsland High Street shopping centre, and asked for a flat white, and a toasted ham and cheese sandwich, to sit in. The flat white was served in a takeaway cup, and there was no mention that the toaster must have broken. Bread was anaemic……

Really bad coffee. Bought two. Both terrible. One of them scolding hot as the barista was texting on her mobile while making the coffee! Shocking quality and service for the price. Feeling pretty ripped off!

Can't go wrong with Costa. Staff are always on it and well trained. Food quality is excellent, with a wide range.

Wipes the floor with Starbucks in every way.

Went to Costa coffee in Cannock shopping centre.
The service was fine . The problem was with the fact that the atmosphere was sum what slightly lowered by the fact that a couple were obviously using the place to just keep off the street and use the toilet. When we wanted to use the toilet had to retreat as it stank and was an absolute mess. Sorry but paying high end prices for comfort isn’t working at this establishment.

Dreadful service…Costa coffee Peterborough business park.in Next. My wife and I visited shop at 5.35 pm…to have cake and a drink..at service the woman stated that only service was takeaway…there were still couples eating in the rest area….to be honest the woman was incredibly rude sighing as she had to her us cake..my wife was so angry she refused a drink..will never use Costa again