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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $... See more
Company replied
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much fo... See more
Company replied
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we... See more
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Company details
About Giftory
Written by the company
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Contact info
Washington DC, United States
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4.1
Great
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
It’s great when you get your tickets, so easy to use! However when you purchase tickets and they don’t show up in your account their customer service is terrible. There’s no number to call. You have to email and it says 5-7 business days which ends up being 3 weeks and then they tell you your tickets are in your account….no, they aren’t!!! So frustrated and disappointed
November 20, 2025
Unprompted review
Reply from Giftory
Dear Thomas,
I am so sincerely sorry to hear about the frustration you experienced. I hear that the difficulty in initially accessing your tickets and the challenges reaching our support team was a major letdown, and I can completely understand how disappointing that is.
What you've described is not up to the standard we set for Giftory, and we are currently working on our internal communication and reservation management systems to ensure a much smoother experience. We also apologize for the longer waiting time than usual; higher holiday order volumes have unfortunately caused a backlog in our response times.
Regarding the difficulties reaching us by phone, we are increasing staffing to cover our phone lines, so you should be able to get phone help much more easily as of next Tuesday! Your satisfaction is of utmost importance to us.
We would like to connect with you to make this right, but we were not able to identify your specific order from this review and would need a bit more information to assist you.
Please reach back out to us at your convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0013 so we can easily identify your case.
We hope you'll give us an opportunity to make this right, so you can trust Giftory again and hopefully come back with a better experience in the future!
The Giftory team
NO GIFT CARD AND NO SUPPORT
bought gift card on dec 25 and cant redeem says to call number so i have been calling everyday but no luck and now says phone support is unavailable i have also emailed on the 26 and have not heard anything. at this point just want my money back
December 25, 2025
Unprompted review
Reply from Giftory
Dear Carol,
I am so sincerely sorry for the frustration you faced while trying to use Giftory. It sounds like the difficulty using your gift card and the lack of responsive support turned what should have been an easy process into a real mess. This falls short of our standards. We apologize for the holiday backlog and are increasing staffing to cover phone lines, so you should be able to get help much more easily as of next Tuesday.
Your satisfaction is of utmost importance to us.
We would be happy to connect with you to make this right, but we were not able to identify your specific order from this review and would need a bit more information to assist you.
Please reach back out to us at your convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0014 so we can easily identify your case.
We hope you'll give us an opportunity to make this right, so you can trust Giftory again in the future!
The Giftory team
Very poor operation
Very poor operation. Bought 2 tickets for a gift (Oz at the Sphere) and they provided 2 gift vouchers that COULD NOT be combined! Expected clients to not sit together! Really!! After several attempts to get fixed with no phone and very delayed email support advised its a 5 day turn around to try to get this done. What a mess. NEVER use this ticket reseller or whatever it is.
January 22, 2026
Unprompted review
Reply from Giftory
Dear David Anderson,
I was concerned to read about the trouble you had with your Sphere tickets. I can completely understand how frustrating it is to realize your group wouldn't be able to sit together because the vouchers couldn't be combined—that definitely takes away from the excitement of the event.
What you described isn't the experience we want for our customers. We are currently working on improving our voucher redemption process and clarifying group booking terms to ensure these kinds of seating issues are avoided in the future.
We also apologize for the holiday backlog and are increasing staffing to cover phone lines, so you should be able to get help much more easily as of next Tuesday onwards.
Your satisfaction is our priority, and we would like to discuss this with you directly to make things right. Please reach back out to us at your earliest convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0015 so we can easily identify your case.
We hope you'll give us an opportunity to make this right, so you can trust Giftory again for your future experiences!
The Giftory team
Overall positive experience
Overall positive experience and customer support very helpful
January 27, 2026
Unprompted review
Reply from Giftory
So glad you had a great experience with Giftory, CJP!
I booked a class that wasn’t available…
I booked a class that wasn’t available any longer, but they were quick to respond with an alternative. Looking forward to a Thai cooking class. Yay!
January 27, 2026
Unprompted review
Reply from Giftory
Yay! So happy you were able to find a Thai cooking class you liked, Ellen :)
I had an easy time navigating the…
I had an easy time navigating the website and purchasing my voucher, but I was having difficulties trying to schedule a date for my cooking class. In order to get more on this I contacted customer support and Justin helped by resending me the Giftory voucher and got the situation all straightened out.
January 27, 2026
Unprompted review
Reply from Giftory
It is always incredibly rewarding to receive a review that specifically mentions how you turned a frustrating moment into a positive experience! Here is a response tailored to this personal shoutout.
Suggested Response
Hi,
Thank you so much for the wonderful review! I am thrilled to hear that you found the website easy to navigate, but I completely understand how frustrating it can be when you run into a roadblock while trying to schedule your date.
It was an absolute pleasure working with you to get this sorted out. I am so glad I could quickly jump in, resend your Giftory voucher, and get you back on track to book your cooking class.
We really appreciate your feedback and your patience. I hope you have an absolutely fantastic time at the class, and please let us know if you need anything else!
Best,
Justin
Manager of Customer Service
I have purchased SEVERAL OF THE AMC…
I have purchased SEVERAL OF THE AMC MOVIE PASSES AND EVERY SINGLE TIME I TRY TO USE THEM THE EMPLOYEE AT THE THEATER SAYS ITS BEEN USED. I HAVE GONE TO MULTIPLE THEATERS TO TRY THEM AND THEY NEVER WORK. I REACHED OUT TO CUSTOMER SUPPORT SEVERAL TIMES AND THEY PLAY IN YOUR FACE AND TAKE WEEKS TO RESPOND. ITS BEEN MORE THAN A MONTH AND STILL NO RESOLUTION. THEIR CUSTOMER SERVICE IS HORRIBLE. I'VE TRIED BEING NICE BUT NOW IM GOING TO SOCIAL MEDIA AND CORPORATE AND THE BBB. IM NOT ABOUT TO KEEP PLAYING WITH THESE DUMB ASS MFS. GOT PEOPLE LOOKING DUMB IN LINE BECAUSE THE PASSES DON'T WORK. YOU ALL ARE THE WORST.
October 9, 2025
Unprompted review
Reply from Giftory
Dear Tamika,
I was concerned to read about the confusion you experienced with the booking process. While I’m glad you ultimately enjoyed the experience itself, I can completely understand how the back-and-forth between vouchers and tickets was frustrating and not at all the seamless process we aim to provide.
This falls short of our standards. We are currently working with our partner AMC to resolve technical bugs on their website that occasionally require users to go through the redemption process twice before a ticket activates correctly. We are also improving our digital ticket delivery to make the transition from Giftory to the venue much clearer.
Your satisfaction is our priority, and we would like to discuss this with you directly to make things right. Please reach back out to us at your earliest convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0016 so we can easily identify your case.
We hope you'll give us an opportunity to make this right, so you can trust Giftory again and have a positive experience next time.
Sincerely,
The Giftory team
Extremely dissapointed in the process…
Extremely dissapointed in the process of trying to redeem. Received a giftory certificate as a Christmas gift and used it for a spa finder giftcard. Got an email immediately with spafinder card info. Booked an appointment with elements spa for a few days later. Upon arriving for our couples massage at elements spa I showed her the email. She said there was one more step to get to the actual giftcard. I had to accept the giftcard and it would give her the card number instead of reference number. When I clicked to accept it, we got a notification that giftcard would be delivered to my email in 3-5 days. Everything else in email is sent automatically...why would it take 3-5 days? We were already there for our couples massage so if we canceled we were still liable for payment. So we had to pay ourselves out of pocket for our appt. that day. The gift card did not actually arrive in my email until 7 days later! We live in a rural area with closest spa services that accept that giftcard 2 hours away. So we'll have to make another out of town trip and hope that the gift card actually works when we try again. Also still unclear on whether or not I have to use the entire amount all at once or I can book several different appointments and use it as a regular giftcard that will keep any balance not used.
January 14, 2026
Unprompted review
Reply from Giftory
Dear Mary Wall,
I was concerned to read that you had to pay out of pocket for your spa visit because your gift card didn't arrive in time. I can certainly understand how frustrating and inconvenient that was, especially when you were looking forward to a relaxing experience.
This is not the level of service we aim to provide. We are currently improving our digital delivery systems and coordination with our spa gift card partners to ensure that vouchers are delivered and activated without delay. We want to ensure our process is seamless so you never have to worry about out-of-pocket costs at the venue.
Your satisfaction is our priority, and we want to make this right. Please reach back out to us at your earliest convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0017 so we can easily identify your case and resolve this for you.
We hope you'll give us an opportunity to make this right, so you can trust Giftory again in the future!
The Giftory team
Terrible customer service response…
1/5 Stars. Hoping this gets the attention of their customer support team to finally respond to my emails and warn others to beware of the troubles with booking an experience through this site.
Long story short. Terrible customer service response time.
I have been waiting about a week now for confirmation on a time sensitive cooking class (the class is during Valentine’s Day weekend and there were already limited options available). I have not been able to get a hold of anyone since my confirmed request for a booking that was submitted on 1/15. I have emailed/contacted their support team 3 times already with no response. At this point I would like a refund as the class my partner and I wanted will more than likely not be available and I would rather take my money and look for cooking class outside of this site.
January 10, 2026
Unprompted review
Reply from Giftory
Hi,
I am so sorry for the delay in our communication and the stress this caused while you were trying to plan your Valentine's Day. Waiting a week for a response is incredibly frustrating and absolutely not the standard of service we strive for.
I completely understand why you preferred to make other plans. Please know that we have already gone ahead and processed a full refund back to your original payment method, so you should see those funds returned to you shortly.
We apologize again for dropping the ball on this one, and we hope you were still able to have a wonderful Valentine's Day weekend.
Best,
Justin
Manager of Customer Service
Sometimes you need to exchange a gift…
Sometimes you need to exchange a gift you received from a loved one and Giftory couldn’t have made it easier! Though it does take some time, their customer service is great. I exchanged a gift easily with them and never had to have that uncomfortable interaction with my friend for getting me a gift I did not like!!
January 24, 2026
Unprompted review
Reply from Giftory
Oh I love hearing this, MC!
That is the exact reason why we make our gifts fully exchangeable - so there's no akward discussion with the person who gave you a gift, and you can enjoy something fun that you truly want to do! :)
Thanks for your patience with our customer support which was super busy over the holidays. Things will bet better (and therefore with faster responses) very soon!!
We had a fantastic NHL experience…
We had a fantastic NHL experience gifted by my buddies for my 40th birthday - fantastic gift !
January 17, 2026
Unprompted review
Reply from Giftory
So happy to read this, Fabien. Hope you had a blast!
I'm disappointed
I'm disappointed. I booked the ziplining and it got canceled due to wind on the day of the adventure, which I totally understand. However, I did not receive a new code to do another booking and the giftory customer service has long response times of 5-7 business days. I guess this adventure has to wait for the response how annoying
January 11, 2026
Unprompted review
Reply from Giftory
Dear Luis,
I was concerned to read about the difficulties you faced while trying to book your ziplining adventure. It sounds like the process was far from the exciting and seamless experience we want to provide for our thrill-seekers, and I can certainly understand your frustration.
We know that outdoor activities like ziplining are highly dependent on weather conditions, and safety protocols regarding wind speeds can sometimes lead to last-minute changes or booking hurdles. However, the communication regarding these factors should be clear and timely. We are currently streamlining our reservation sync with our outdoor experience partners to ensure that weather-related updates and booking availability are handled much more reliably.
Your satisfaction is our priority, and we would like to discuss this with you directly to ensure we make this right. Please reach back out to us at your earliest convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0018 so we can easily identify your case.
We hope you'll give us an opportunity to make this right, so you can trust Giftory for your future adventures!
The Giftory team
I was looking for a special activity for my wife's birthday
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $200, which I thought was reasonable, so I went ahead and booked it. I received my confirmation email right away, along with information about other activities and experiences Giftory offers.
While browsing those options, I noticed the same Bustronome experience was being offered at a lower price for a shorter duration, which I was totally okay with. I reached out to Giftory’s support team, and a couple of days later they refunded the difference, which I really appreciated.
The booking process itself was pretty straightforward. After submitting the days I was available, I received confirmation a few days later. Overall, the customer service was helpful, the process was easy, and I’m really looking forward to the experience.
January 23, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for sharing such a detailed and positive experience, and we are so happy you chose us for your wife’s birthday! That Bustronome tour is such a unique way to see NYC while enjoying a great meal, so it sounds like you picked a winner.
I am glad our team was able to help you adjust your booking and refund the difference, we always want to make sure you’re getting the exact experience and price point that works best for you. It is also great to hear that the scheduling process was straightforward and that you felt supported throughout.
We hope you and your wife have an absolutely unforgettable time celebrating on the bus, and please let us know if you need anything else before the big day!
Justin
Manager of Customer Service
Took My Gift Card & Money - Cannot book class online. No communication because no way to get a hold of them. Waste..
Do not use this platform. My headline says it all, but AFTER purchasing a class - for 2 I might add, I found out that I couldn't book the class online and I had to call. Well, their number doesn't work, and either apparently does their customer service email. After 3 weeks, 2 instances of the class has passed, I've sent 8 emails, and still no response - even though I know they are opening the emails. I have given them the chance to at least communicate with me before posting this, warning them that I would post as well as contact my credit card company, and nothing. Horrendous experience, especially counting in the fact that I was taking a friend as a birthday gift.
January 22, 2026
Unprompted review
Reply from Giftory
Hi,
I am very sorry for the delays in communication. We are working hard to get back to the 1000s of emails we have received over the last months. If you could please fill out our contact form and label it as needing help with a booking, we will be able to assist you.
https://www.giftory.com/pages/contact
Best,
Justin
Manager of Customer Service
Great deal
Great deal! I had a problem with my voucher and Justin at Customer service was very patient in helping get through the process and claim my voucher.
January 20, 2026
Unprompted review
Reply from Giftory
Awesome to hear! Yes, Justin is known for his patience :)
Hope to see you on Giftory again soon!
No response
Bought a ticket to an event that the supplier is no longer hosting. Giftory asked me to pick another experience and wont respond to emails requesting refund. Had to do a chargeback on credit card
January 15, 2026
Unprompted review
Reply from Giftory
Hi,
I am so sorry for the frustration and disappointment regarding your canceled event. It is always a letdown when a supplier stops hosting an experience you were looking forward to, and I completely understand your desire for a refund rather than an exchange.
I sincerely apologize for the delay in our email responses. Please rest assured that we have already processed a full refund back to your original payment method.
While you may have initiated a chargeback with your bank, the funds have been released on our end. We appreciate your patience and apologize again for the breakdown in communication. If you have any further questions, please feel free to call us at 202-719-0385 and ask for me (Justin) or Miranda.
Best,
Justin
Manager of Customer Service
Justin is very helpful in processing my…
Justin is very helpful in processing my request. Highly recommended!
December 31, 2025
Unprompted review
Reply from Giftory
Awesome to hear, TT. Thank you so much for the kind words! And go Justin! :)
So dissapointed
So dissapointed. Buyer beware. The cooking classes advertised to be available may not actually be available. (Showed available 12/21/25 was no longer available 3 weeks later, 1/11/26). By the time all this is figured out, you’re beyond the 14 day return policy timeframe. I have yet to get a hold of customer support. Multiple emails, can’t find the chat option they say exists and pending a return call from voice mail left. Going the Giftory route is more trouble than it’s worth. Save yourself the aggravation from one consumer to another.
Update: Giftory initially offered $50 to update this review but declined. While they did end up getting new date offerings for the specific class I was looking for, I still don’t recommend going through Giftory. Way too much of a hassle through their lacking customer service.
January 10, 2026
Unprompted review
Reply from Giftory
Hi,
I completely understand the frustration you felt when that cooking class appeared to be unavailable. Planning around specific dates is important, and I apologize for the stress and the delay in our initial communication while we were working to get this sorted out.
I am very happy to share that we were able to coordinate with the host, and as the class became available again, we have successfully gotten you booked! You should have all the confirmation details in your inbox now.
We appreciate your patience while we navigated the scheduling with the venue. We’re glad we could get this resolved for you and hope you have a fantastic time at your cooking class! If you need anything else at all, please feel free to call and ask for me (Justin) or Miranda at 202-719-0385.
Best,
Justin
Manager of Customer Service
Poor Customer Service
Purchase tour own Jan 4 submitted booking request same day, got an email Jan 9 that dates not available so I response with new dates. Followed up with email Jan 14. Have yet to receive any response.
January 4, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you for reaching out and for your patience while we coordinate with our venue partners, I am so sorry for the delay in our communication as I know how frustrating it is to wait for a booking confirmation.
I am happy to confirm that we have now successfully processed your request and this is fully resolved, you should see the updated details in your inbox. I sincerely apologize that it took until now to get this across the finish line after your follow-up on January 14.
We really appreciate you sticking with us, and we hope you have a fantastic time on your tour. If you run into any other issues or have further questions, please don't hesitate to call us directly at 202-719-0385.
Justin
Manager of Customer Service
My Sea Rocket Fast Boat Tour on Friday…
My Sea Rocket Fast Boat Tour on Friday Jan,9 1PM was canceled because of lack of passengers. I was notified at 11:30 AM that morning.
That Friday was the only day available to us for the tour and we asked for a refund. We were told the refund would take 3 to 4 business days. Three phone calls and one week later no refund. And now we are being told Sea Rocket is not the right source for our refund.
They can't make out where our booking was made. That is who should issue the refund.
Sounds like a scam to me. Here is my booking info I want my refund.
calender icon
Booking details
Booking ID: 328754439
Sea Rocket Speed Boat & Sightseeing Cruise
Starts at: Jan 9, Fri 1:00 pm - Jan 9, Fri 2:15 pm
2 Guests
I have negative reviews in with Google, Trip Adviser.
The next one is with the Fort Lauderdale BBB. Then AARP and finally with the States Senior Protection Agency.
January 9, 2026
Unprompted review
Reply from Giftory
Hi Richard,
Thanks for providing this feedback. We received your email today for your refund and processed it for you. I am very sorry, but if the provider does not let us know that the experience is cancelled we have no way of knowing that we need to refund you.
Best,
Justin
Manager of Customer Sevice
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