This purchase was not made recently and trust pilot sending me "How did we do on you recent purchase" immediately made me think my account was hacked and purchase made by some fraudster!
Reply from GiftsDirect.com
Hi Robert,
Thank you for reaching out and sharing your feedback with us.
I am incredibly sorry for the panic and worry this message caused you! I completely understand why receiving a random "How did we do" notification for a past purchase would immediately make you think your account had been hacked or compromised by fraud.
Please rest assured that your account is completely safe, and you do not need to worry. We recently experienced a system glitch that accidentally triggered automated review requests for older, past purchases. No new orders have been made on your account, and your personal information remains entirely secure.
We are deeply sorry for the unnecessary stress and shock this caused you. Thank you for your patience and for bringing this to our attention so we could clear it up for you!
Warmest wishes,
GiftsDirect Team
