I had an excellent experience and would highly recommend this company. I placed a last-minute order for a Dom Pérignon gift with chocolates and a personalised message, literally just a few minut... See more
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Fantastic company to deal with, as an elderly lady, I had some issues with placing my order online but Steve was there to assist. Made the whole process stress free and my gift arrived exactly when I... See more
I wasn’t sure if the recipient of my gift was working from home or in the office….i was contacted by a Yvonne in Giftsinternational to see if I needed help, as I hadn’t completed my order; she gave me... See more
Appalling service. Gift was to be delivered last Friday for an 80th birthday party the following day So called local delivery driver couldn't find the address and didn't bother to phone the recipi... See more
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Company details
Written by the company
At Gifts International, you'll find a wide selection of gifts from around the world with UK delivery. Whether you're buying for a loved one, employee or client, there's something to suit every budget. Gifting the world Show you care with a flower or balloons delivery, celebrate in style with a champagne gift or say thank-you with a food hamper. You can send wine and spirits to treat friends and family no matter what their favourite tipple might be. And, you can arrange to have birthday gifts delivered, which makes it much easier to surprise loved ones who don't live nearby Customer service is our number-one priority, as our customer rating attests, so don’t hesitate to get in touch if you have any questions or would like to discuss your requirements. We specialise in thoughtful and luxurious gifts that will bring a smile to anyone’s face, and deliver to almost any address worldwide. Shop around to get some gift ideas and inspiration, and place your order online today.
Contact info
Unit 8, Hurworth Road Aycliffe business Park Newton Aycliffe , DL5 6UD, Durham, United Kingdom
- 01325 313 914
- sales@giftsinternational.net
- giftsinternational.net
4.5
Excellent
31 reviews
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Appalling service
Appalling service. Gift was to be delivered last Friday for an 80th birthday party the following day
So called local delivery driver couldn't find the address and didn't bother to phone the recipient for directions. Delivery was finally made today (Monday)...72 hours late. No customer recovery efforts made.
January 3, 2025
Unprompted review
Reply from Gifts International
Dear Client,
Thank you for your valued review and our sincerest apologies for the delay and any inconvenience caused.
To confirm your preferred delivery date on your order was Friday 3rd January and your gift was shipped from us on Thursday 2nd on a next working day delivery service with our courier DPD.
We can see from the tracking data that an attempt to locate the delivery address was made on 3rd January at 15:14pm and was noted on the tracking information. Also, looking, at the co-ordinates, they show the driver as 0.5 miles away from the correct address, unfortunately, due to not being able to locate the address, your gift was returned to the delivering depot at 16:09pm that day.
On Saturday 4th January at 08:32am notes were received providing instructions of how to locate the address, these notes were added and the next available delivery date was Monday 6th when a successful delivery was made at 12:43.
Unfortunately the couriers are not always able to ring the delivery point which I am sure you can appreciate however we fully appreciate your frustration and our staff are always here to help. The carriage charge has already been refunded back to your card used on the original transaction as way of an apology for the delivery delay which was unfortunately outside our control.
Once again our sincerest apologies.
We wish you all the very best for 2025 and thank you again for taking time to write the review.
Kind Regards,
Gifts International
Great Customer Service
I have just started using this Company and to date I have received great customer service and on time delivery. Yvonne contacted me and introduced herself offering to help with any future orders, which was lovely, especially if you have multiple deliveries. I will definitely use again.
November 1, 2024
Simple straightforward ordering and…
Simple straightforward ordering and arrived on time
October 23, 2024
Great customer service from start to…
Great customer service from start to finish. One of my orders couldn't be delivered as it needed to go special security checking site, which I wasn't aware of. Steve was so efficient and sorted the redirection out and kept me informed right up to successful redelivery! Will definitely use Gifts International again. Would highly recommend!
March 15, 2024
Unprompted review
Best Quality Products At A Great Price
This is the BEST company to buy ribbon from. I have been buying from here for a long time. The quality and the prices are fantastic. My recent package shipped all the way across the country in a few days! Amazing!!
January 21, 2024
Unprompted review
World class service on a short timeline!
I had a VERY last minute request to send x8 bottles of champagne to 8 different people to arrive next day. I gave Yvonne the request at 3:55pm and her team turned it abound for me in 15 minutes and the service was incredible, highly recommend. Thank you!!
May 4, 2021
Unprompted review
WATCH OUT FOR HIDDEN TAXES
WATCH OUT FOR HIDDEN TAXES. I paid £96 with postage and still my relation who I sent it to had to pay £16 import taxes. The information about this on Gifts International is fairly well hidden.
If you do take the above into account then the actual gift was great and the delivery was on time and well delivered. They would have received 5* for the present and delivery.
March 5, 2021
Unprompted review
Great for sending special occasion gifts
Great for sending chocolates, champagne and a bespoke note by courier.
The courier (DHL) delivered to the wrong address, but customer service was exemplary and tracked down the parcel whilst sending out a replacement at the same time. Best customer service I've come across in a long while.
April 8, 2020
Unprompted review
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