A great gift for animal lovers. The finished product was as ordered. Delivery was good. Communication was good. I really like the finished product. Colors were as shown on web page.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having ordered Xmas items from 2 companies, Giftymize was absolutely The Best. The item was damaged in shipment & they immediately sent another at express shipping & no charge…..great customer serv... See more
I love being able to personalize the mugs with dog and cat names, colors, breeds, etc. On this order, I couldn't get the mug background I wanted, which was a night scene, but everything else worked ou... See more
I want to say a big thank you to customer service team for their patience and understanding. I’ve ordered a mug in advance as a gift for my loved one and messed with address. As a result my package... See more
Company details
Written by the company
The Most Creative Customized Gifts For Dog Lover. Personalized Mugs, Doormats, Phone cases. Customized Gifts for Mother's Day, Father's Day, Christmas, Dog Moms
Contact info
1300 Rosa Parks Blvd. Detroit, Michigan, 48216, Detroit, United States
- contact@giftymize.com
- giftymize.com
4.4
Excellent
103 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice cup personalized & arrived…
Very nice cup personalized & arrived pretty quick
October 23, 2025
Reply from Giftymize
Hello Phyllis, We're so happy to hear that you love your personalized cup! 🥰 Thank you for your kind words and for choosing us!
A great gift for animal lovers
A great gift for animal lovers. The finished product was as ordered. Delivery was good. Communication was good. I really like the finished product. Colors were as shown on web page.
October 15, 2025
Reply from Giftymize
Thank you so much for your wonderful feedback! 🥰
We’re so happy to hear you loved the product and that everything went smoothly — from the colors to the delivery! 💕
As a small thank-you, we’ve sent you a special voucher to your email 🎁
Hope you’ll enjoy it and come back to create more personalized gifts for your loved ones (and furry friends)! 🐾💖
It was delivered earlier than i…
It was delivered earlier than i expected and it was exactly as ordered.
October 3, 2025
Reply from Giftymize
Thank you so much! 💖
We’re so glad your order arrived earlier than expected and was just as you wanted! 🥰
We’ve also sent you a special voucher to your email as a small thank-you for your lovely feedback 🎁
It was hard to navigate on a phone…
It was hard to navigate on a phone…
And the description for the characters on the mug were messed up.
It said I had 12 hours to cancel but noone answered for 2-3 days….
No I have a mug going to someone who’s character will be wrong…. The guy was supposed to be balled…. But now has a full set of blonde hair…. And it was a memorial cup for 2 dogs that died this year…. Not cool….
July 24, 2025
Reply from Giftymize
We’re truly sorry for the trouble you experienced — especially with such a meaningful order. 💔
Our team has carefully reviewed your feedback and already revised the mug according to your request.
We deeply appreciate your patience and understanding, and we hope the updated item brings comfort and joy as a special memorial for your beloved dogs. 🐾
If you’re happy with the new mug once it arrives, we’d be truly grateful if you could update your feedback — it would mean a lot to our small team. 💖
Thank you again for giving us the chance to make things right.
Personalize Your Mug
I love being able to personalize the mugs with dog and cat names, colors, breeds, etc. On this order, I couldn't get the mug background I wanted, which was a night scene, but everything else worked out fine. Hate to pay shipping...wish there was a deal every once in a while to not pay it, no matter the size of purchase. Shipping costs, for me, are often the deciding factor of whether to order.
July 8, 2025
Sweet mug
Nice, smaller-size mug perfect for hot chocolate/cider. Loved all the backgrounds, dog breeds/colors, and people's skin/hair colors (and even hairstyles) to choose from so I could get accurate representations of me and all five dogs in our favorite environment. Liked the option to forego personalizing the mug with a quotation/expression but wished there were also an option to skip naming the dogs and people.
May 23, 2025
This is my fourth cup that I have…
This is my fourth cup that I have bought for myself and/or family and friends. They are awesome, they come quick and they're perfect!!
February 24, 2025
I just love my cup it’s so beautiful it…
I just love my cup it’s so beautiful it turned out really nice great work you all thank you so much .
February 26, 2025
Any issues no matter how small they are…
Any issues no matter how small they are right on it. The mugs are of perfect size. Excellent quality and art work is fantastic. Cup and handle stays cool even when heated in microwave. I love these cups and the customer service
December 6, 2024
Unprompted review
Customer service
I want to say a big thank you to customer service team for their patience and understanding.
I’ve ordered a mug in advance as a gift for my loved one and messed with address. As a result my package wasn’t delivered to me and stuck in the middle of nowhere. I’ve write a short email to Girtmize explaining the situation and they didn’t ignore but fix the issue without any extra charge and package was delivered Dec 24th. I didn’t expect to see the package in a front of my door and want to say a big thank you for not ignoring me during busy holiday season.
I know it’s just a mug but you saved my last nerve cell lol
December 11, 2024
What a great idea!
What a great idea! Coffee is like our favorite thing, and dogs... This is the best of both worlds... Easy to navigate, you can find pictures that look exactly like what you're looking for. Then set your own scene. It's a no-brainer! Five stars across the board, my wife's going to freak for Christmas and ask, "how did you do that?!!!" I'll be like I didn't, giftymize did. AND QUICK! Thanks guys and girls, you're the bomb!
December 11, 2024
I love it
I love it! It's exactly what I ordered, great quality, and I received it in a short amount of time after ordering. I know the person I ordered it for is going to LOVE it. Great service!!
December 4, 2024
Having ordered Xmas items from 2…
Having ordered Xmas items from 2 companies, Giftymize was absolutely The Best. The item was damaged in shipment & they immediately sent another at express shipping & no charge…..great customer service!!
The other company, wanderprints, has YET to get me 1 of 2 items ordered over a month ago…and just keeps saying, “it’s coming”….cant track & they have no info when I inquire about possible delivery time.
I will definitely only order again from Giftymize!
December 9, 2024
Unprompted review
Reply from Giftymize
Thank you so much for your feedback. We hope you visit us again soon!
Excellent Quality
Great website with LOTS of graphics options. Cup arrived in a timely manner, WELL packaged, a great quality mug, and the graphics are perfect.
November 29, 2024
Unprompted review
Poor quality on personalized cup
Poor quality on personalized cup
Slow, little response on any corrective action
Took photos of cup and forwarded with no response
Xmas gift gone bad
Never again business with Giftymize
November 25, 2024
Reply from Giftymize
Hello, We are so sorry for your negative experience with our service. We have just checked your order information and your email (way...@comcast.net) and we noticed that we received your email on 2/12 and we responded on 3/12 via contact@giftymize.com. However, up to now, we have not received any response from you. Please help us check on this issue. We are looking forward to hearing from you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.