It was really easy to take out this travel insurance policy. It will suit my needs perfectly, hopefully I will have great holidays this year knowing I will be covered for most eventualities. Unfortun... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Got my yearly travel insurance last week from Gigasure. I am very pleased with the nice gentlemen on the phone. He was very patient, polite and explained my options in a knowledgeable manner. Als... See more
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My husband and I recently had to cancel a trip to Australia because our grandson was born extremely prematurely and was very poorly. The staff at Gigasure were so understanding and the online claim pr... See more
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Brilliant, logical layout and easy to navigate app. Can update medical conditions easily via the app. Or if you prefer, telephone very helpful Customer Service (with callback request) and at n... See more
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Company details
Written by the company
At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.
Gigasure, your travel companion
Written by the company
- Our Products:
- Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
- The Gigasure app empowers you to:
- Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
- Post-purchase Boosts:
- Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
- GigaShield - Travel Disruption Benefits:
- GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.
Contact info
3rd Floor, Fitzalan House, Fitzalan Court, CF24 0EL, Cardiff, United Kingdom
- 020 4587 2875
- customercare@gigasure.com
- gigasure.com
Travel worry-free with Gigasure
4.6
Excellent
2K reviews
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Reply from Gigasure
We're happy to hear that our process was easy and our team was helpful. Thank you for your positive feedback; we appreciate it!
The Gigasure Team
Easy completion and competitive rates
April 20, 2026
Reply from Gigasure
We appreciate your feedback. We are so glad the completion was easy and our rates were competitive for you.
The Gigasure Team
It took nearly 2weeks to get through…
It took nearly 2weeks to get through after ringing every day & leaving ring back .
April 13, 2026
Reply from Gigasure
We regret that it took so long to reach us. We appreciate your patience as we experience an increased volume of calls due to the ongoing conflict in the Middle East impacting global travel too and through the area. Should you need to reach us again, you can also contact us via webchat through the app or by email.
The Gigasure Team
Easy to renew and the premium had…
Easy to renew and the premium had actually come down from last year - unheard of....
April 18, 2026
Reply from Gigasure
We're happy to hear that you found the renewal process easy and that your premium decreased. We appreciate you sharing your positive experience with us!
The Gigasure Team
It didn’t auto renew has it said would…
It didn’t auto renew has it said would happen so could have been a problem if I had not noticed.
April 17, 2026
Reply from Gigasure
Thank you for your review. We are looking into this issue for you to understand why this happened. We will reach out to you directly once we have further information, we are sorry for any inconvenience this may have caused.
very easy to understand
April 13, 2026
Reply from Gigasure
We appreciate your feedback and we are so glad our service was easy to understand. Thanks for your review.
The Gigasure Team
Great Value
I found the website very easy to use and to find the type of cover I was looking for, also the price was very good so I am a happy customer.
April 13, 2026
Reply from Gigasure
We appreciate you taking the time to leave a review. We're happy to hear that you found our website easy to use and that you were pleased with the price.
The Gigasure Team
Good service and price
It was quick and the lady who I dealt with was very knowledgeable about the product the price of policy was very good 💯 will recommend
April 20, 2026
Reply from Gigasure
We appreciate you taking the time to leave us such a fantastic review. We're so glad the process was quick and that the price and service met your expectations. Thanks for the recommendation!
The Gigasure Team
annual travel insurance.
Got my renewal quote for my annual travel insurance, and to my delight it was £15 cheaper than last year. Well done gigasure.one happy customer.
John pollock.
April 20, 2026
Reply from Gigasure
We're happy to hear that your renewal quote was cheaper than last year! We're glad you're a happy customer and appreciate you sharing your positive experience with us.
The Gigasure Team
Getting access to my account through…
Getting access to my account through app is not good supposed to get an email with code but can take over 5 mins to receive which is way too long when you need into account urgently
April 20, 2026
Reply from Gigasure
We appreciate your feedback regarding the account access experience. We're sorry to hear that receiving the code took longer than expected, especially when needing urgent access. We'll investigate this delay to improve our app's performance and reach out to you directly with further information.
The Gigasure Team
Reply from Gigasure
We're happy to hear that you got what you wanted. Thank you for your feedback; we appreciate it.
The Gigasure Team
Good online service and excellent…
Good online service and excellent price. The app is great also as all documents are readily available.
April 13, 2026
Reply from Gigasure
We're so glad you found our online service good and the price excellent. It's great to hear that you like the app and that the documents are readily available.
The Gigasure Team
Reply from Gigasure
We're so happy to hear that our site is easy to use and that you feel you received good value without losing any benefits.
The Gigasure Team
Reply from Gigasure
We appreciate your feedback and we are so glad our service was easy to navigate. Thanks for your review.
The Gigasure Team
Reply from Gigasure
We appreciate you sharing that our prices are reasonable and that it was quick and easy to do online. Thanks for your review.
Poor follow-up following Additional information given re health
Additional information given re health. Money taken. Not updated on my policy.
Have tried many times to get through to discuss this. No luck
April 20, 2026
Reply from Gigasure
Thank you for your review. I can see that new documents were issued to you via email on the date you made the change to your policy. The email was issued to the email address we hold on the policy. If you believe the information on the documents has not been changed I will arrange for a member of our team to contact you via the number on file to discuss further.
Good customer service
April 20, 2026
Reply from Gigasure
Thank you for your review. We're delighted you found the service so helpful and pleasant, we'll be sure to feed this review back to the team.
Terrible customer service
Terrible customer service, once they have your money they don't care. I am unable to speak to anyone to report a new medical issue they just say in email we will phone you back 2 days and still waiting 07877755280
April 21, 2026
Unprompted review
Reply from Gigasure
Thank you for your review. We are sorry you experienced longer than usual wait times, due to the ongoing conflict in the Middle East impacting travel too and through the region we are currently experiencing an increased volume of calls from customers whose travel has been impacted. On viewing your policy I can see that you spoke to a member of our team today and new policy documents were issued to you.
On the day I called to make a simple…
On the day I called to make a simple amendment to the names of the people covered on the policy (mistaken entry). I was on hold for over one hour and in the end I gave up. There was a quicker response on line to the chat line. The chat line did resolve the issue quickly and efficiently. However, the call experience has left me nervous.
April 7, 2026
Reply from Gigasure
We appreciate you sharing your experience. We're sorry the call wait time caused you concern, we're currently experiencing an increased volume of calls due to the ongoing conflict in the Middle East causing disruption to all travel too and through the area. We are happy to know we were able to resolve your query via webchat, and can assure you that when you need us we'll be there.
Reply from Gigasure
We're happy to hear that your delivery experience was excellent! Thank you for your positive feedback; we appreciate you considering us again.
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