Giggling Squid Reviews 

364
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the friendly, attentive, and helpful staff, often highlighting excellent service during their visits. Reviewers frequently describe the food as delicious, fabulous, or excellent, with some specifically enjoying dishes like satays and curries. People appreciate the welcoming atmosphere and the staff's efforts to ensure an enjoyable dining experience. However, some customers also noted significant issues with food quality and preparation, describing dishes as cold, inedible, greasy, rubbery, or bland. There are frequent complaints about small portion sizes, particularly regarding the amount of meat. Additionally, a number of people reported slow or inattentive service, including long waits for food and drinks, unacknowledged complaints, and recurring issues with mandatory or undisclosed service charges.

What people talk about most

Product

People report ambiguous experiences with product, with some customers finding the food delicious, fresh, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing disappointment regarding... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the friendly, attentive, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, helpful, and... See more

Location

Reviewers mention ambiguous feedback about location, with some finding specific branches welcoming and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a delivery. It tasted absolutely wonderful but presentation was appalling. They've crammed whole main courses into smallish boxes & of course, by the time it reached us, it had been thrown abo... See more

Rated 2 out of 5 stars

As two people on a quiet (five occupied tables) Thursday lunchtime we waited over 45 minutes for our order. The food was tasty but nowhere near warm enough, meaning had to eat quickly. The vegetari... See more

Rated 2 out of 5 stars

We paid the bill by card - the amount shown. As we left the restaurant we were called back in saying the payment was wrong. They cancelled our payment and asked us to pay again. we were apologetic e... See more

Rated 5 out of 5 stars

I chose to have my birthday lunch at the Giggling Squid in Berkhampstead with my family. I have eaten there many times, not just for birthdays. Every visit is always enjoyable, that's why we look forw... See more


Company details

Information provided by various external sources

? Staggeringly good Thai food prepared by master Thai chefs. Serving a super popular tapas menu at lunch with an extensive menu in the evenings.


Contact info

3.1

Average

TrustScore 3 out of 5

364 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(364)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Food

Love this little place, guys work hard, amazing to sit outside during summer time.

December 13, 2023
Unprompted review
Rated 2 out of 5 stars

Slow service

I’ve been to the Giggling Squid in Winchester a couple times but i’ve just come home from my recent visit quite unhappy. We arrived 10mins before our booking and the manager said it was okay so we got seated at our table. We ordered drinks fine and ordered our starters fine. However, after we finished our starter it took them over an hour for an our food to come. There was a family of 4 across from us that arrived after us and got their starters, mains and deserts all during the time we had been waiting for our mains to come. I have allergies so they said it would take a bit longer than normal so they said dishes made for allergies come out 15mins later which we were fine with. But they took over an hour. So we paid the bill and left hungry. We left feeling disappointed as the service isn’t usually that slow.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Windsor Branch

Windsor Branch-
Brilliant food! All 9 of us were impressed by both the starters and mains! Food came out hot and with lots of flavour! The service was perfect and waiters were very attentive! We all really enjoyed giggling squid Windsor! Thank you!

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Giggling Squid in Cheltenham

I called the restaurant at just after 20.45, as I didn't know Cheltenham. They said I could come straightaway, and that parking was available just outside their restaurant. The staff were very welcoming, and Sheldon looked after my table and me. He was very polite, asked me about my food, and served me very well too. I ordered the Salt & Pepper Squid for my starter, and I had the Pad Thai Chicken with Prawn. The food was hot, super delicious and just right in flavour and spice. It was my first time eating at GS, and I really enjoyed it. I will eat at a GS near me again, and recommend the Cheltenham one to my colleagues at work tomorrow, thank you 😊

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great choice of food

Great choice of food. Meals served quickly and hot.
Nice waitress Maddie, very knowledgeable on menu choice.
Will definitely go back.
Have recommended to friends

October 27, 2023
Unprompted review
Rated 2 out of 5 stars

Sent out random meal not one ordered

Sent out random meal not one ordered, the prawn curry was not very hot hardly any prawns lots of water sauce and chunks of potatoes, the salt & pepper quid was nice getting 2 stars only because delivery was quick, but curry wasn’t hot as Luke warm . Total waste of money

October 27, 2023
Unprompted review
Rated 4 out of 5 stars

Great food

Great food. Really enjoyed our meal last night. Service was OK, there was a long wait at times and although the staff was polite they were not particularly friendly

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Quality,Won’t be returning

We returned to Winchester restaurant for our wedding anniversary after a fab meal last year. Unfortunately the food quality has changed. The shared starter was Very greasy. The meat was gristly. I ordered the hake dish and my partner the steak. Sauces on both dishes were gloopy and tasted mass produced. It looked as if sauce was slopped on the top of the steak! The quality of both fish and steak were poor for the price. The food came out to table luke warm. Such a shame!! Will not be returning to this restaurant.

September 22, 2023
Unprompted review
Rated 3 out of 5 stars

Poor flavoured pad thai

The starter platter was nice, when we ordered main course the. Pad thai (chicken) hardly had any flavour to it, was very bland!
Was very disappointed this time , they took over 20mins to bring our food out!
This was the windsor branch!

September 2, 2023
Unprompted review
Rated 4 out of 5 stars

Giggling Squid in Bury St Edmunds

Visited Giggling Squid in Bury, food and service were excellent. Given 4 star due to 'tip' being applied to the bill without me requesting it, even though we would have tipped I hate it when it's assumed. Will come back again for sure!

August 26, 2023
Unprompted review
Rated 1 out of 5 stars

Saturday nights delivery was so very…

Saturday nights delivery was so very poor from GS Tunbridge Wells. Poor quality and poor taste. Such a let down!
The meat/fish dishes were full of horrible tofu with little meat. What a con.
We won’t be ordering from there again!

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Giggling Squid - Berkhamstead.

Giggling Squid - Berkhamstead. Pim was our server and her service was professional. Pim was exceptionally friendly and assisted to meet our dietary choices. The food was extremely tasty. Personal preference, such as extra chilli, were catered for speedily and with customer focus.
It was my wife’s birthday and we even received a surprise birthday sweet treat 😊
The Giggling Squid offer exceptional service, fresh-tasting food and personal customer care.
I highly recommend it and we will be visiting again.

August 22, 2023
Unprompted review
Rated 2 out of 5 stars

Visited the Nottingham Restaurant as a…

Visited the Nottingham Restaurant as a group of 10 people. The restaurant was very busy and noisy, the staff struggled to speak above the noise level and therefore the service was not what you would expect.
The food did not delivery in anyway, the starter portions were poor 5 chicken wings for £7.50 is not good value. The main courses did not arrive all together and in some cases were tepid at best, one of our party received their meal which sore no resemblance to what had been ordered , to be told that they hadn't received a delivery of some of the ingredients, if you don't have the ingredients take of the menu!! The dish was removed from the final bill
On receipt of the bill we were not told about the service charge that had been added and subsequently complained about this to be offered a refund.

August 4, 2023
Unprompted review

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