Really happy with the purchase of the rucksack in coffee brown I made. Such amazing quality, lots of room and pockets! Was quick delivery too. Really pleased and would definitely recommend!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a baby bag (Luxe 2) earlier this week and absolutely love it! It fits everything I need for my newborn and feels really well made. After I ordered, I noticed the bag had gone on sale, s... See more
The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... See more
Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... See more
Company replied
Company details
Written by the company
We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.
Contact info
United Kingdom
- +441617035605
- support@gigil.com
- gigil.com
Amazing quality!
Really happy with the purchase of the rucksack in coffee brown I made. Such amazing quality, lots of room and pockets! Was quick delivery too. Really pleased and would definitely recommend!
February 23, 2026
It's so good
It's so good , the quality, the color, the fabrics, 10/10 and 100% recommend it's worth the money
February 23, 2026
The changing bag you need!!!
Great website and easy to navigate. The shipping was efficient. Love my changing bag. Such fantastic quality, wish I had bought for my other babies. I will definitely recommend.
December 30, 2025
Reply from Gigil
Thank you so much for sharing your experience. Hearing reviews like this really does make our day!
Great customer service
I bought a baby bag (Luxe 2) earlier this week and absolutely love it! It fits everything I need for my newborn and feels really well made.
After I ordered, I noticed the bag had gone on sale, so I contacted the them to ask about it. They got back to me the same day and immediately processed a partial refund for the difference in price.
Brilliant customer service, quick response, and a genuinely great product. Couldn’t be happier!
November 6, 2025
Unprompted review
Great bag, amazing customer service
I purchase the Luxe (2.0) changing bag - the bag itself was wonderful and I received lots of compliments! It’s roomy and fits everything I need for my baby, whilst not sacrificing on style. However, after several uses, the stitching on the zip started to come away. I contacted customer service as the bag was still within the 1 year warranty period, and a lovely lady named Wendy came back to me more or less immediately apologising and offering to honour the warranty and replace the bag. The replacement bag was shipped that same day, and arrived within 2 days. I was incredibly impressed with Wendy and the customer service in general. I highly recommended purchasing from Gigil - I would definitely shop there again.
October 28, 2025
Still orderless
I am yet to receive my order as I believe it’s held up at customs. I’m unsure of why the necessary information wasn’t handed over when the items were sent, but I truly hope I receive it before my baby arrives.
September 26, 2025
Reply from Gigil
Hello Ashley, we can see by the tracking that your order was delivered today. Please let us know if this isn't the case!
I wanted a card voucher for my daughter but…
I wanted a voucher for my daughter but as normal now email voucher but iwould like to present the same as a gift.Gigil were so helpful and arranged and sent to me a proper card voucher beautifully presented. Couldn't ask for more many thanks Gigil
June 26, 2025
Second time buying from Gigil and their…
This is my second time purchasing from Gigil, and I'm always impressed by the great quality and stylish design of their products. I ended up returning the bag only because it was smaller than I needed. My only reason for giving 4 stars instead of 5 is the return policy — it's a bit disappointing to have to pay for returns, especially given the higher price point of the items. Most premium brands offer free delivery and returns once you spend a certain amount, so I expected something similar here.
June 24, 2025
Great service and great product
Great service and great product. Very spacious and design is lovely.
May 21, 2025
Unprompted review
Absolutely in love with Nala pram bag
Absolutely in love with Nala pram bag. Perfect size, well thought out pockets in all the perfect places as well as the material being perfect. Couldn’t recommend enough!
May 27, 2025
Great product
Great product, really nice packaging. Came on time and looks lovely quality
April 28, 2025
Amazing
As a new mum of twins i needed a bag big enough for everything that comes with twins. Not only is this bag very pretty it is also amazing and exactly what i needed.
I will be recommending this bag to everyone.
May 8, 2025
Unprompted review
Beautiful bag but even better customer…
Beautiful bag but even better customer service. I had an issue and it was sorted really promptly
May 7, 2025
Unprompted review
Do not buy from here
Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before when I was pregnant. Such a shame when it’s not a cheap bag.
March 4, 2025
Unprompted review
Reply from Gigil
Hello Ellie,
We're so very sorry that you are not happy with the service you have received.
Unfortunately due to the time that has elapsed since your purchase, the broken zip and tear on the bag are not classed as a manufacture defect, and we are unable to replace the bag. Rips, snags and tears are considered accidental damage/wear and tear and are not covered under the warranty.
We do apologise for the disappointment and hope that you have been able to source a repair and make use of your bag again.
Kind regards,
Gigil
Cute caddy
Just what we where looking for loved the giraffe print inside , very roomy great buy
January 27, 2025
Beautiful product
Beautiful product, High quality and prompt delivery. Looking forward to using the bag and nappy pouch when our little girl arrives. Great customer service and prompt replies when contacted with query.
January 27, 2025
Beautifully packaged
Beautifully packaged , my daughter loved it , now we just wait for our beautiful granddaughter to arrive , thank you for the great service
January 27, 2025
Fantastic product and customer service…
Fantastic product and customer service from Wendy.
I got a changing bag for Christmas and loved it so ordered the matching buggy organiser. When I got the delivery notification it has been delivered to my old address as I hadn't updated it on PayPal! All my fault. It was returned to sender and the company very quickly sent a new one the next day. The communication with Wendy was excellent. Thank you
January 8, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.