Superb Ticket Seller- I purchased 2 Kevin Bridges' tickets for Jersey as were on holiday there, they were totally sold out, but found Gigtix had 2. Tickets were reasonably priced, seats were amazing,... See more
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See what reviewers are saying
Easy ordering and delivery of the tickets, no issues at all. And we got tickets for a sold out Kevin Bridges show!
Bought tickets for Harry Styles in Cardiff (20/6). Was slightly worried about tickets not being real or a scam, confirmation email advised we would receive tickets 48 hours before the show. Tickets ca... See more
First time I’ve used Gigtix and have to say I would use them before any other ticket sellers in future. An honest small company who sell tickets at a remarkably low price compared to anybody I have us... See more
Company details
About Gigtix
Written by the company
Gigtix sells secondary tickets for live music concerts and tours, comedy shows and sporting events across the UK. We pride ourselves on being a trusted, go-to ticket reseller:
TRUSTED SOURCES
All Gigtix tickets are sourced from reputable suppliers we know and trust.
NO HIDDEN FEES
Prices are set by Gigtix with no hidden fees or tricky upsells. What you pay for is what you get.
EASY TO USE
Buying tickets with Gigtix is simple. Find tickets. Add to basket. Make payment. Wait for delivery!
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TAKING RESPONSIBILITY
Gigtix is part of the Fair Ticketing Alliance speaking out for a responsible secondary ticketing market for all music lovers and live entertainment fans.
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SUPPORTING VENUES
Gigtix supports the Music Venue Trust initiative to protect music venues throughout the UK by donating £1.00 from every purchase you make.
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HOW TO BUY TICKETS?
Visit our website to find out what's on! Search for an artist or event you love or find a venue near you:
Contact info
39 High Street, CM12 9BA, Billericay, United Kingdom
- +44 (0) 775 1951 892
- info@gigtix.uk
- gigtix.uk
4.8
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I have ordered X2 tickets to see…
I have ordered X2 tickets to see Mahalia in Oct, really easy to use website. T&C’s are easy to understand looking forward to receiving the tickets nearer to the time of concert.
July 15, 2023
Sorry
Sorry, but I am not happy with your service.
I bought tickets for the Iron Maiden concert on 4 July 2023. When the time came closer to the event all my friends booked tickets from different resellers and got their tickets early enough (around two weeks) before the event, a few days before the concert I had to remind Gigtik that I still do not have my tickets and I start to worry about it. That frustrated me a lot because I had bought tickets for the other two people and my image in front of them was a bit spoiled, as I bear the responsibility for arranging to visit the event. I got the tickets, but I HAD TO REMIND THEM! Therefore, I consider Gigtix a NOT RELIABLE reseller and can not recommend them.
P.S.
Dear review readers,
After the above-stated review, Gigtix replied with a long wordy statement. They call me a liar, aggressive, nasty, etc. They are trying to divert your attention from the actual point. In the messaging via the Gigtix site, I summoned them to provide reliable and authentic evidence they received my tickets exactly after I sent them a reminder email, that is what they said, and I will officially state my apologies to them, but they did not do this because the TRUTH is that they received my tickets 18/06/2023 and sent them to me after the reminder email on 29/06/2023. nearly eleven days after they got the tickets from Ticketmaster, the official seller. Why do they keep my tickets? What is the reason? Who is the liar? No meaningful answer. I can prove the above but they can't. These people look so petty, screaming, shouting, crying like a spoiled child. They have no dignity to accept the truth and say: Yes, we made a mistake. On the contrary, they want to act as owners of our money and do what and when they want, leaning on the general terms and conditions which are for use in the very worst scenario and NOT for regular use, which was not the case. We the customers, do have not many choices because 99% of the resellers have the same general terms and conditions and we do not expect to fall in condition to follow them. Imagine, people, if I did not send them a reminder e-mail, according to the general terms and conditions, they would send me the tickets at the very last moment! What an insolence? Waiting with worries if everything is OK or something is wrong, as we live in a world full of scammers and frauds.
Dear review readers, I leave you to decide what is right and what is wrong. I just told the truth. I believe the resellers should treat us, the customers, with respect and loyalty, and not expect every time five-star award by review.
July 4, 2023
Reply from Gigtix
Hi, well what a very nasty and unkind comment to make, we feel this review is extremely unfair and not justifiable. The reason being that ticket delivery terms on all of our digital tickets are 48 hours before the event which is clearly stated and you signed up to at checkout. You didn't need to remind us, we transferred tickets to you on 29th June, 5 days before the event so what you have said "a few days before" is not factually correct. This is well within our terms and conditions of delivery and is plenty of time before the concert. We will always reassure customers in regards to delivery but if you had understood our terms and conditions then there would have been nothing for you to worry about. Tickets are issued from all different outlets at different times and what others do has no relevance to what we do and what you signed up to. Also of course your tickets were valid and from official sources, so any concerns you had would have been unfounded otherwise you wouldn't have got your tickets or into the venue, right? We could understand perhaps marking us down a star or perhaps 2 if you felt that delivery was too near the event, however even then we ask, why did you buy the tickets if you were not happy to receive them 2 days beforehand which you agreed to? In addition to the above, this buyer has been messaging us in private in a very attacking, aggressive and patronising tone and despite our best efforts he just wants to believe his own opinions which are not evidence based and are just inflammatory. This is what he has said in part " I and many others are your customers and you MUST serve us with respect and loyalty and send the tickets immediately when you have them, so we could have time to arrange everything in relation to the event, such as travelling to and back, day-off, etc. and most important certainty that everything goes well. We, the customers, are your food. Without us you are nothing. That is why, you have to be careful how you are dealing with your customers. I suggest you accept the bad review". - We don't believe that someone using this language really deserves our tiresome effort and business so going forward we will not be doing business with him and see him as an exception to the rule. We also believe this review should stay up to show people that you cannot please everyone sadly and that some people will just make up stories that they have dreamt up in their head about our business. There is of course no way that this buyer could know the things he is alleging, he does not work inside our business and cannot possibly have any proof of when we received the tickets. On the other hand in the real world, we do have the reminder email from Ticketmaster received on the 29th, though he isn't really interested in that and couldn't possibly admit he was wrong after saying all that he has. So anyway, to the rest of our customers, we love you dearly and thankyou for all of your kind reviews, we do our best always to never let you down. We can see from the huge majority of our reviews that most of you are more than happy with the service we provide, and that is what matters to us. In fact just after this nasty buyer we received a review from Paul Dean who said "Great service. Good price. Really helpful at every stage. So grateful for support. Trust this team every time. :-)". Can't really get a better reply than that to see where the real truth is, we will proudly defend our business but nothing better than our own customers defending it for us :-).
Wasn't too sure if my tickets were…
Wasn't too sure if my tickets were seated together which has been responded to very quickly. Prices are very good compared to other ticket sellers
July 12, 2023
Reply from Gigtix
Hi Susan, it appears you have highlighted a bug and on the Sarah Millican event it is missing the words "Seated Tickets Are Together" at the point where you add to the cart. We will correct this as soon as possible, Thanks Steve
The application procedure is more…
The application procedure is more complicated than it should be.
July 14, 2023
Reply from Gigtix
Hi Dean, thankyou for your review. Please could you elaborate on what you mean so that we can make improvements and also let us know what you think could be improved, Many Thanks Steve
Easy to access
July 7, 2023
So quick and easy on line
So quick and easy on line. Pricing reasonable compared with other resale options
July 5, 2023
Really pleased with my experience
Really pleased with my experience . I Was a little nervous as I’ve never bought tickets from a reseller before but everything went smoothly ,tickets scanned at the venue and we had a brilliant night .
June 2, 2023
Quick and easy process
July 3, 2023
Great discounted tickets for Take That
Great discounted tickets for Take That. Delivered in under an hour. Steve v responsive to any questions. Will def use again.
July 1, 2023
Unprompted review
Excellent experience with Gigtix!
An excellent experience with using Gigtix for Harry Styles in Cardiff. We purchased a Bishopsgate ticket that I actually ended up reselling to a new buyer and the process was seamless. Steve was so attentive and made sure that my buyer received her ticket on time and well in advance of the event via the See Tickets app. No issues or questions on the door - she had an incredible view of Harry and had the best night ever. Wouldn't hesitate to recommend or use Gigtix again in the future. One of the few genuine ticket websites out there.
June 20, 2023
Unprompted review
It was very quick and easy to do.There…
It was very quick and easy to do.There was help if you needed it
June 17, 2023
TOP MARKS
Great communication from Stephen. Very pleased with the service. Highly recommend.
June 21, 2023
Unprompted review
Bought tickets for Harry Styles
Bought tickets for Harry Styles in Cardiff (20/6). Was slightly worried about tickets not being real or a scam, confirmation email advised we would receive tickets 48 hours before the show. Tickets came earlier than that, arrived at the stadium and everything was okay. Worries over, got into the stadium, had the best night ever! Can’t recommend them enough! 10/10, thank you!!!
June 21, 2023
Unprompted review
It worked!!
I wasn't sure if this site works, but I could successfully get in to the venue with the ticket I purchased from here!!
(The PDF ticket was from ticketline and seemed legitimate, I'm not 100% sure as they didn't scan the barcode though)
The site says the ticket will be delivered within 2 hours after purchase, but I've received the e-marl 8 hours after purchase.
I don't mind the slight difference now, but I got a little bit anxious.
GigTix Instagram account is dead and the review number here is too small!
But I thank GigTix to give me an opportunity to go to the sold-out concert at the face value.
I wish I could use PayPal as well,
not only the credit card.
June 5, 2023
Unprompted review
Reply from Gigtix
Hi Mika, thanks for the positive review. We do get tickets to buyers within the 2 hours if it is during working hours, otherwise it can take a little longer. The venue should always scan the barcode, we are amazed they didn't, but all of our tickets are genuine and purchased from official outlets, we own all tickets you see on our site. We do not use Instagram much as it is quite difficult to post pictures of our exciting day as we are so busy and it would be a bit boring for people, however we do use Twitter a fair bit to advertise discount tickets etc. We also removed paypal as their fees are double the credit card fees, however we are looking to work with them again if they can reduce their fees to half price! :-)
Easy to use and good you support charity
June 16, 2023
Great descriptions and great to have a…
Great descriptions and great to have a seating plan available and not have to search separately
June 15, 2023
Easy to use website
June 15, 2023
So far it was great to be able to get…
So far it was great to be able to get the ticket for PJ Harvey.
June 15, 2023
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