first thing I don't like that the receipt when you pay your bill does not go into any detail about all that was done and the parts used. I drove my truck only two thousand miles after they done the en... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just had my dual disk that Jalet put in go out after 40,000 miles. Took it to the dealership and I had three mechanics trying to figure out what duel disk system they had put in. They said that it was... See more
Company replied
Failed to repair the Problem with our superduty 6.0. after nearly 10K dollars, it still wont start when hot.
Company replied
Ordered genuine cummins turbo parts from them for rebuild. Sent my turbine rotor / shaft out along with new compressor wheel to have balanced as an assembly. Excellent service.
Company replied
Company details
Information provided by various external sources
Gillett Diesel Service Inc is a full service diesel repair and performance shop. We distribute high performance parts, injection pumps, injectors, turbochargers, and much more throughout the western U.S. Our mission is to provide the best parts available and the best service possible to our customers.
Contact info
14812 Heritagecrest Way, 84065, Bluffdale, United States
- Direct 801-571-7780 Toll Free 800-638-4679
- info@gillettdiesel.com
- gillettdiesel.com
3.0
Average
81 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fast Service
May 5, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Great place to get your truck fixed
Great place to get your truck fixed! They are very naliagable and friendly. I would recommend them to everyone!!
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Great product
Would recommend and use again. Ordered high pressure fuel spring for 7.3 liter fuel cup. It's not going to add tons of power, it's not meant too. Adds throttle response by pushing more pressure to your rails. Also if you haven't replaced your fuel water valve drain on the back left bottom of your fuel cup. You should. The orings dry up and it will start leaking fuel. over all product was just what I wanted.
Thank you Gillett Diesel.....
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Quick and friendly service
Quick and friendly service, everything was exactly as advertised!!
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
It is always a pleasure when dealing …
It is always a pleasure when dealing with Gillett Diesel Service, the staff are always friendly and knowledgeable, a great company.
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Great service
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
The work on my truck was done in a very …
The work on my truck was done in a very timely manner. I would definitely visit here again for my repairs.
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Just had my dual disk that Jalet put in …I called Matt and see to see if he could do anything to help resolve the situation but they said there's nothing they would do to even help me on the purchase
Just had my dual disk that Jalet put in go out after 40,000 miles. Took it to the dealership and I had three mechanics trying to figure out what duel disk system they had put in. They said that it was all pieced together with non-industry industry standard parts. Ultimately, the bolts sheared off and started grinding around in the clutch and is what destroyed it in the end. Jalet said they wouldn't take care of me or do anything about it because it had a one-year warranty. Unfortunately for me I was complaining about the clutch from beginning I was assured that everything was fine although I couldn't start the truck in second gear and had to get down to first which was a big change in driving habits that I had never seen before. Ultimately, I am not happy with Gillette and will never go there again I personally feel as if they gave me secondhand parts that were garbage and I got ripped off. I called Matt and see to see if he could do anything to help resolve the situation but they said there's nothing they would do to even help me on the purchase of a new one
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for reviewing Gillett Diesel Service Inc we value your input even if it's negative. This helps us better serve our customers.
Review of the services performed for you on 4-2-2015:
1. Installation of a NEW SDD3250-GK South Bend dual disk clutch, hydraulics, and flywheel. This is not an OEM part, but rather the industry standard for after-market clutches.
2. Radiator cleaning to address overheating issue.
How we addressed your concerns:
1. You brought the truck back to Gillett Diesel shortly after installation regarding not being able to start out in 2nd gear. A test drive was performed by one of our technicians, and it was found that no issue existed. The truck started out fine in 2nd gear, and you accepted the results of the test drive.
2. Upon receiving your call on approximately 5-1-2017, Matt asked you if the transmission was removed by another shop so they could inspect the clutch. You indicated that you did not think it had been removed. However, the only way to properly inspect a clutch is to remove the transmission. Matt asked you bring it back so it could be inspected, but you refused.
3. Warranty on a new South Bend Clutch is 1 year provided by the manufacturer South Bend. Your clutch was well beyond the warranty time frame.
4. Clutch performance and durability is determined by several different factors such as personal driving habits, towing, overloading the vehicle, and so on... Gillett Diesel Service has no control over any of these factors.
Lastly, Gillett Diesel NEVER installs used parts.
Superb products and advice
Superb products and advice. We use these guys all the time. This is the place for all your diesel needs.
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
quick response to questions
May 4, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
It's graeat
It's s great place to order from, used them few times no issues
May 3, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
We have always had a great experience …
We have always had a great experience here. Great service, thank you!
May 3, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Our turbo broke while on vacation and …
Our turbo broke while on vacation and they not only had a new turbo ready but they brought it to my hotel the the next morning. Hands down the best customer service ever.
May 3, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
GREAT SERVICE .
May 3, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
I'VE BEEN DEALING WITH GILLETT DIESEL …
I'VE BEEN DEALING WITH GILLETT DIESEL SERVICE FOR OVER 30 YEARS . GREAT COMPANY !! RICH HAS ALWAYS BEEN FRIENDLY & REAL HELPFUL . IT WAS ALWAYS A PLEASURE TO CALL & TALK TO RICH OR ONE OF THE GUYS WHO KNOW'S HIS JOB. THE ONLY PROBLEM I HAVE NOW , IS THEY HAVE GROWN BIG ENOUGH THAT NOW THE GAL THAT ANSWER'S THE PHONE, BEFORE YOU CAN TALK TO ANYONE SHE HAS TO PUMP YOU AND ASK YOU WHAT YOU WANT & WHO YOU WANT TO HELP YOU .
May 3, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
The people at Gillett Diesel are the …
The people at Gillett Diesel are the best, always willing to help and have the right parts.
May 3, 2017
Unprompted review
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
Reply from Gillett Diesel Service
Thank you for the great review! We at Gillett Diesel Service Inc strive to offer our customers the best parts and services at the lowest possible prices.
We look forwarding to meeting all of your future part and service needs.
Again, thank you from all of us at the Gillett Diesel family.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.