Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... See more
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Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... See more
Company replied
My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... See more
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... See more
Company replied
Company details
Written by the company
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Contact info
10-11 Post House Wynd, DL3 7LU, Darlington, United Kingdom
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
2.4
Poor
147 reviews
Hasn’t replied to negative reviews
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Attended the online zoom course to learn how to make drum lampshades
Attended the online zoom course to learn how to make drum lampshades. Had a little hiccup with the kit but all was sorted out really quickly by Charlie in Customer Service. Would recommend - great choice of fabric designs - I'm looking forward to making more!
August 1, 2022
Reply from Gillian Arnold
Thanks for your review of the Zoom Workshop Jenny!
Gorgeous floor lamps!
I think that the lampshades are absolutely gorgeous. The floor lamps look particularly wonderful in our house (Arts & Crafts style). We have now bought two. I particularly like the fact that Gillian is a local designer and that the lampshades are manufactured in the UK.
July 26, 2022
Reply from Gillian Arnold
Thanks so much for your recent orders of a Bridal Bouquet and Secret Garden floorlamp - I can exactly why your ordered them - they will indeed look amazing with your style of house. All our items are designed, printed and manufactured in North East England and we are proud of it. Thanks!
Great and very efficient
July 23, 2022
Reply from Gillian Arnold
We are so pleased you enjoyed your lampshade workshop! Thanks for the review
Two cushions
Ordered two cushions - they are absolutely stunning and just what I wanted to give feature in my sitting room
July 21, 2022
Reply from Gillian Arnold
Thanks for the review - We're so pleased you love your Coral Dreams & Retreat cushions!
A great addition to our garden.
Delivered quicker than originally anticipated.
Well packaged and easy to assemble in minutes.
Well made sturdy frames.
Beautiful bright material which blends in really well with our garden borders.
Coupled with matching cushions makes very comfortable seating.
July 7, 2022
Reply from Gillian Arnold
Thanks for your review Christine, we are so pleased you love your Secret Garden & Tropical sunshine deckchairs and cushions. We wish you many happy hours relaxing in them in your garden!
Really lovely product
Really lovely product. I was initially confused that the email had advised me my order (which was the lamp and the matching accent chair) had been processed but I'd only received the lamp not the chair. Charlie was very helpful upon picking up my messages after the weekend the lamp was posted and reassuring me the chair was definitely coming separately, later, but it would be helpful to have more forewarning of this ahead of a split delivery please!
June 22, 2022
Reply from Gillian Arnold
Many thanks for your review Nicola. Our chairs are produced at a different site so delivery does tend to take longer than our lamps or cushions which are produced in Darlington. Great choice in design though -its one of my favourites!
Gillian Arnold Customer Service
Fantastic company..
Fantastic company... from a small gesture on my part to a large gesture back lovely.
June 22, 2022
Reply from Gillian Arnold
Hi Robin, thanks for the review and for your kindness too.
Gillian Arnold Customer Service
I received no link for the online…
I received no link for the online course I had booked
June 21, 2022
Reply from Gillian Arnold
Hi Carol, We are confused by this review.
We assisted you in finding you lampshade workshop kit which unfortunately had been delivered to a neighbour by Royal Mail. You had been away so missed the delivery and they then had been away.
We discussed via email with yourself the most convenient course for you offering you a daytime or evening class. You decided on the evening class which we added you to.
The details were emailed over to you prior to your review of ourselves.
A member of our customer service team did call you yesterday and email to discuss with personally. If you'd like to discuss further please do let us know how we can assist you.
Absolutely beautiful gift (personalised…
Absolutely beautiful gift (personalised leather key ring with family photos printed on aluminium) which arrived in record time. The customer service has been second to none - I’m sure it will be a very much treasured Father’s Day gift for years to come.
June 16, 2022
Unprompted review
Reply from Gillian Arnold
Thanks so much for your review Rebecca! We are so pleased you love your personalised key ring and even better that it arrived next day as well. We hope Dad loves it also.
I love my lamp shade
I love my lamp shade. They are so unique and the colours are amazing. I will definitely be purchasing again in the future
June 16, 2022
Reply from Gillian Arnold
Thanks for your review of your Neverland Shade Wendy - it is such a vibrant design isnt it! We look forward to you purchasing from us very soon too.
Gillian Arnold Customer Service
Beautiful chair and cushion to match
Beautiful chair and cushion to match. Have other cushions and they really are beautiful and made fantastic
June 15, 2022
Reply from Gillian Arnold
Many thanks for your review Ruth - we are so pleased you love your Aqua Magna Cocktail chair and cushion.
I ordered a £50 gift card online
I ordered a £50 gift card online, expecting to receive it in the post to give to my partner for her birthday. I then found out that it's just an E-voucher through my email. I then got an email about 2 month after saying that my purchase was on its way 🫤 I'm still waiting for the email with the code or QR code thing so that my partner can use it.
June 15, 2022
Reply from Gillian Arnold
Many thanks for your review Scott
After reviewing your order we can see that your Gift Voucher was emailed to you on 21 April.
All of our vouchers are now digital vouchers which is stated at time of purchased online.
We apologise if this wasn’t made clear to you at your time of purchase
We find this gives customers choice as to how to present it to their loved one.
We have recently resent this Gift voucher code to you.
We do hope your partner loves their gift.
Gillian Arnold Customer Service
Cushions
Ordered cushions which arrived sooner than expected. Great service. Huge choice of fabrics. Very helpful staff in shop. All round great experience.
June 14, 2022
Reply from Gillian Arnold
Thanks so much for your review of your Aqua Magna Cushions- we are so pleased you loved them. We will certainly pass your comments on to our team!
Gillian Arnold Customer Service
Disappointed with communication…
Disappointed with communication relating to a workshop I booked. No follow up calls to a cancelled booking by them. I ended up chasing it and asking for refund as I'd lost confidence in their customer service.
June 7, 2022
Reply from Gillian Arnold
We apologise for our customer service with regards to your order. We do believe that a full refund has been provided to you. We believe that a member of Customer Services has spoken with you also.
We will look into the issues you raised to make sure that this doesnt happen to another Gillian Arnold Customer.
Gillian Arnold Customer Service
Two lampshades ordered
Two lampshades ordered, came on time despite expected delay due to covid. Both are exquisite. Many thanks to Gillian and her staff.
June 6, 2022
Reply from Gillian Arnold
We are so pleased you love your Winter Flourish shades Jane. Will certainly pass your kind words on to our staff!
Love the lampshade making course.
I took the on line lampshade making workshop and am completely thrilled with my lampshade. Gillian was warm, charming, and expert. It was a pleasure thank you
June 3, 2022
Unprompted review
Reply from Gillian Arnold
Wanda, Thanks for your review of our NEW online lampshade making workshop. We too are thrilled you love your handcrafted shade.
Excellent lamp
Really lovely & different lamp.
Competively priced & a real talking point. They are made to order and advised it would be 4 to 6 weeks before it arrived. But as they say good things are worth waiting for.
June 1, 2022
Reply from Gillian Arnold
Cilla, thank you for your review, we are so pleased that you love your Friary meadow floorlamp. We will pass your comments on to the team!
Spot on customer service
10 out of 10 for their customer service! Ordered a lampshade for my daughter at the Bishop Auckland store on 23 April and telephoned Darlington branch yesterday to find out the progress of my order. Spoke to a very helpful lady called Charley who set the wheels in motion so that I received my order today with not one but two shades. After contacting her she said due to their error I could keep both! Thank you and well done!
May 18, 2022
Unprompted review
Reply from Gillian Arnold
Barbara, it was a joy to meet you at the Food Festival! We are so pleased you love your shades - even better that you have two! A duet of Gillian Arnold shades- how wonderful!
Good Communication, Fabulous Products
Gillian kept in touch with me regarding my order and when it came, it was as beautiful and unusual as I expected. I will definitely be using her company again.
May 16, 2022
Reply from Gillian Arnold
Cathie, we are so pleased you love your item, thank you for your kind review. We will certainly pass your comments on to the team!
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