Gills Building Supplies Ltd Reviews 917

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, noting their efficiency and willingness to assist. The delivery service is frequently highlighted as excellent, with many people appreciating the promptness, clear communication, and the drivers' skill in navigating difficult access points and placing items precisely where needed. Consumers also find the online ordering process easy and the products to be of good quality and value. However, some customers also noted issues with delayed deliveries or orders not arriving as scheduled, leading to inconvenience. A few people were dissatisfied with the quality of certain products. Additionally, some reviewers mentioned receiving chipped or damaged items.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the friendly,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, helpful, and... See more

Product

People report positive experiences with product quality and selection. Many customers praise the great price... See more

Order

Customers express satisfaction with the ordering process, often highlighting its ease and efficiency online.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was well before we anticipated it would be. Driver even check to see if we had ordered the correct gravel before offloading as we have a different gravel on the drive as to what we ordered. T... See more

Rated 5 out of 5 stars

Excellent customer service, delivery driver couldn't be helpful enough, I am disabled and he placed my items delivered exactly where I wanted them. Easy on line ordering, place order, you get an em... See more

Rated 5 out of 5 stars

Ordered fence panels, post and gravel boards for garden project. Web site easy to use, competitive pricing with 5% discount for first on-line order. Gills emailed a delivery date and the order arrived... See more

Rated 5 out of 5 stars

Delighted with the products and the service. Easy to order online and a good price. Communications were excellent and delivery was next day. The space for the delivery was tight and access awkward. Th... See more


Company details

  1. Building Materials Supplier

Written by the company

Our family-run business has been supplying landscaping and building projects across the West Midlands for over 30 years. We are proud to still be independent and family run, supporting the local community wherever we can. The business has recently received a vast increase in stock, in addition to new trucks and improved infrastructure. The knowledge of our long standing staff, the 60,000sqft of stock at our Walsall and Aldridge sites, and one of the largest, most flexible fleets of vehicles around, make us the no.1 supplier in the area. Visit us in-store, email, or call us for immediate delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

917 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Executive service the driver was great a placed it exactly were I wanted it well recommend with certainly use again

April 20, 2026
Rated 5 out of 5 stars

Delivery was well before we anticipated…

Delivery was well before we anticipated it would be. Driver even check to see if we had ordered the correct gravel before offloading as we have a different gravel on the drive as to what we ordered. That was very kind and great customer service.

April 13, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service I made an error on my order and called up and they rectified it imediately also I paid for delivery but collected my items and they refunded instantly without even needing to ask. Great products to. 100% reccomend!

April 7, 2026

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