gingerchi.com Reviews 

195
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered a Mothers Day gift for myself and my mom-I LOVE the silk pillowcases ! Also the jade comb that is wonderful for hair stimulation. I have been happy with all the products I have gotten over t... See more

Rated 5 out of 5 stars

I HAVE HAD THE PLEASURE OF USING SEVERAL OF GINGER CHI PRODUCTS. THEY ARE ALL GREAT PRODUCTS. I THINK YOU WOULD ENJOY THESE PRODUCTS AS I HAVE. LISTED BELOW ARE THE PRODUCTS I HAVE USED. MUSLIN F... See more

Company replied

Rated 5 out of 5 stars

I purchased several different jade guasha and bian tools along with face regenerative oil and juniper oil. The tools are effective and high quality, I'd recommend buying from Gingerchi over other bout... See more

Company replied

Rated 5 out of 5 stars

Love GingerChi! The website is secure and easy to navigate, which I appreciate. The products arrived in no time and I had the option to protect my purchase through Route, which I did take advantage... See more

Company replied

Company details

About gingerchi.com

Written by the company

Shop Jade Roller & Gua ShaTools
Shop Skincare Products
Shop Body Care Products
Shop Treatments
Blog

About GingerChi

GingerChi is a New York based Indie beauty Company using all-natural and pure plant-based ingredients. Based on the concept of yin yang and ‘Chi” this natural and organic Beauty line uses ginger and therapeutic essential oils to bring out beauty from within. Founded in 2011 by Anna Lam, the company also opened a Therapy Room in 2019, offering unique Treatments such Acupuncture and GuaSha Facials, Acupressure Body Massage and Rebalancing Deep Cleanse Facials.

Our Mission

GingerChi offers safe and alternative solutions with high quality ingredients without the plethora of chemicals. Hand made in small batches to ensure freshness, eco-conscious GingerChi uses sustainable packaging, plant based and wherever possible organic ingredients. The first to introduce the Jade Roller in 2012, GingerChi prides itself in sourcing the best quality and sustainable Facial tools and accessories from around the world to compliment the all-natural beauty line.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(195)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the high quality combs and the…

I love the high quality combs and the other products I ordered. Customer service was also excellent. Thanks!

January 6, 2021
gingerchi.com logo

Reply from gingerchi.com

Thank you for you review, Meela! We are so happy you are enjoying your GingerChi products. Your feedback is much appreciated.

Rated 5 out of 5 stars

Consistently amazing products that are…

Consistently amazing products that are unique in the over saturated market on skin care. Each product holds loving ingredients to the skin and I have been a loyal consumer of this brand for four years now.

December 10, 2020
gingerchi.com logo

Reply from gingerchi.com

Thank you so much Alexandra. It's been wonderful to able to share our products with you and hope we can continue to do so. We sincerely appreciate your support. It really means a lot to us. Thank you from all at GingerChi.

Rated 5 out of 5 stars

awesome shop

awesome shop! really great responsive team and their products bring so much joy into my life. not to mention-super informative packaging with helpful tips and tricks. thoughtful & local!

November 21, 2020
gingerchi.com logo

Reply from gingerchi.com

Thank you so much Anna for sharing your experience. We are so happy GingerChi could be of service to you - Team GingerChi

Rated 5 out of 5 stars

Great products

My package arrived on time and I love the products!

November 20, 2020
gingerchi.com logo

Reply from gingerchi.com

Hi Alyse! We are so happy to hear your GingerChi products arrived safely and you are enjoying them. Thank you for leaving a review.

Rated 3 out of 5 stars

Great brush, but no response to email

Great brush, but I wanted to know how to clean it because I have such hard water. My other brushes (not like this one) were destroyed pretty quickly. Now, If I can only get a response to my email that I sent them.

November 20, 2020
gingerchi.com logo

Reply from gingerchi.com

We are so sorry for our late reply Janice. First, thank you so much for buying our GingerChi Dry Brush and considering it your favorite. We really touched. We pride ourselves in sourcing and delivering the best quality.

You may have missed suggestions for cleaning on the instructions tag attached to the brush:
To Clean: Shake brush after use and keep away from moisture. Wash brush in soapy water every few weeks or soak in a basin of warm water with one teaspoon of baking soda. Rinse and allow to dry thoroughly before using.

The best bet is the addition of baking soda in some boiled water. Also few drops of vinegar may also help. Alternatively, wipe over with alcoholic wipe if you rather not use water.

Hope this helps. And apologies again for the late reply. Let me know if you have any other questions. We promise to answer as soon as possible - Team GingerChi

Rated 5 out of 5 stars

I love everything at GingerChi

I love everything at GingerChi. Over the years I've purchased so many of their products and have been so happy with all. Even their hand sanitizer is divine! Because the products are all natural, I feel great using them and the scent is wonderful. So glad I found them:)

November 20, 2020
gingerchi.com logo

Reply from gingerchi.com

Thank you Rebecca for being a valued and loyal GingerChi customer. You are the reason why we love what we do.

Rated 5 out of 5 stars

Excellent product and great customer…

Excellent product and great customer service! Will return to buy different products or try the facials/treatments.

November 20, 2020
gingerchi.com logo

Reply from gingerchi.com

Thank for leaving such a great review Marina. We are so happy you are enjoying your GingerChi products. We look forward to providing you with one of our facial treatments soon!

Rated 5 out of 5 stars

EXCELLENT PRODUCTS

I HAVE HAD THE PLEASURE OF USING SEVERAL OF GINGER CHI PRODUCTS. THEY ARE ALL GREAT PRODUCTS. I THINK YOU WOULD ENJOY THESE PRODUCTS AS I HAVE. LISTED BELOW ARE THE PRODUCTS I HAVE USED.

MUSLIN FACIAL CLOTH, JADE FACIAL ROLLER, GINGER LIME SOAP,
ORAL DETOX, RICE BRAN CLEANSER/MASQUE, CITRUS SANITIZER,
FACE REGENERATING SERUM

November 17, 2020
gingerchi.com logo

Reply from gingerchi.com

Thank you so much for sharing your experience with so many of our products. We are touched and very grateful to have you as a valued GingerChi customer.

Rated 5 out of 5 stars

Newbie to Gingerchi

I have only placed 2 orders with Gingerchi so for. There was a tiny issue with the first order, I contacted them via email, quick response, solved the issue, super nice. Second order no issues. Fast service, wonderful products. I will be ordering more from them.

November 13, 2020
gingerchi.com logo

Reply from gingerchi.com

Thank you so much Diane for taking the time to leave a review. We are happy you are enjoying the GingerChi products and that we could be of service!

Rated 5 out of 5 stars

I have very sensitive skin that reacts…

I have very sensitive skin that reacts to nearly everything i try. I was not confident that this product would be suitable for my cranky skin, so i bought the small bottle just in case. I do regret that, because i really love this product!! It smells wonderful and leaves my skin glowing and feeling soft and fresh. I have had no adverse reaction whatsoever....no splotches, no breakouts, no itching! Just wonderful!!

November 13, 2020
Unprompted review
gingerchi.com logo

Reply from gingerchi.com

Thank you so much for taking the time to leave us feedback on your experience with our GingerChi Regenerating Serum. We are delighted to hear it worked so well for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look