Girlings Retirement Rentals Ltd Reviews 

356
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more

Rated 2 out of 5 stars

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more

Company replied

Rated 1 out of 5 stars

Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more

Company replied

Rated 1 out of 5 stars

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more

Company replied

Company details

  1. Retirement Scheme Provider
  2. also in
  3. Apartment Rental Agency
  4. Condominium Rental Agency
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

356 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.3

All reviews

(356)

1 review in the last 12 months

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Rated 5 out of 5 stars

Girlings

I have had dealings with Girlings for sometime now and have always found them efficient, polite and reliable. They take the stress away that I know is involved in the rental market.
Thank you.

November 21, 2019
Unprompted review
Rated 4 out of 5 stars

rents

Why do I always receive my mail several days after I should receive it! I receive rents on the due date from other agents. Perhaps they need to update their software programme !

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

RETIREMENT RENTAL AGENCY

Girlings are a very professional company which provide excellent service. They may not be the cheapest but if you want peace of mind for your letting they are highly recommended.

November 20, 2019
Unprompted review
Rated 2 out of 5 stars

Payment issues

Have been pleased with Girlings over the past 8years, but timing of payments has become erratic in the last few months, hence the low rating!

November 20, 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your feedback Mr Daly, unfortunately we did have a slight delay on our payment run in September due to a processing problem but all should be running timely again from now on!

Rated 5 out of 5 stars

Queries/Problems

When queries/problems have occurred I have got them resolved promptly

November 20, 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review we are happy to know you are pleased with our service

Rated 4 out of 5 stars

Never had any problems

Never had any problems. All staff have been extremely helpful and professional.

November 20, 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your great review!

Rated 5 out of 5 stars

From the beginning of my enquiry to the…

From the beginning of my enquiry to the day I moved in, the customer service I was given was first class. The Wardens are amazing and I am very happy with my new one bedroom flat. I would recommend Girlings Retirement to anyone thinking of living in one of their properties.

November 18, 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Sophia, we are so pleased to hear you are enjoying your new home and our service!

Rated 5 out of 5 stars

Helpful & courteous staff

Helpful & courteous staff, all went smoothly.

November 18, 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Raymond and hope you are settling into your home well!

Rated 5 out of 5 stars

It has been a very helpful and positive…

It has been a very helpful and positive experience, we had complications as we were living in Spain but even with that distance everything was completed on time and with minimal stress as everyone was very helpful along the way

September 26, 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Ayling we are so happy you were pleased with our services

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