Girl In Mind Reviews 

I’ve ordered two separate dresses now from Girl In Mind- one for a university ball and one for my university graduation and I’m blown away with the quality and service! I also made a mistake in my order and they were happy to help. Couldn’t recommend more.

Ordered the Betty dress in yellow and highly recommend. It’s beautiful. I am between a size 12 on top and 16 bottom so when for a 14 and it fits perfectly. The material has some stretch and is not see through, plus it has pockets! I’m 5ft3 so it is just above ankle length on me which is perfect for me. The quality and colour of the dress are lovely. I got 15% off as it was my first order, chose Royal Mail 24 hour delivery and it arrived on time. Overall I am super impressed

I ordered a dress a size up unfortunately did not fit me I sent back but with this order cost me around £15.00 for nothing I pay to deliver and I pay to send back for a dress I don’t have I do not buy again

Absolutely awful customer service.
Dont bother paying for the insurance as it is just a scam. Even when the parcel says it has been delivered, and wasn't still battling to get any communication for the refund. £100 out of pocket. Do not buy

I recieved an order with three dress’s. The order was extremely quick. The sizing of the dresses was terrible with the size 8 bigger than the size 10. They have no was to return anything so cost me €13 euro to return 1 dress from Ireland. I was to return the two other dresses but this will cost over €16 euro. Shipping was €11 so in total it has cost me €25 for a dress that was ill fitting. I have emailed the company various times with no reply. I have also messaged on social media with no reply. I have no heard anything from my return which was shipped two weeks ago. I won’t be ordering from this company again. Their sales team and communication is rediculous

I ordered a dress and the item said attempted delivery twice but nothing and I’ve had a few emails to say the items been sent back to girl in mind and they’ve received it but after several attempts to contact and almost two months on, still no refund. Stay clear as this was a £55 dress

Excellent customer service response
I have 6 beautiful Girl in Mind Dresses and they are all gorgeous
The quality of fabrics are superb and the styles are so feminine and flattering

I spent ages scrolling online trying to find the perfect dress for a full-day wedding, and eventually stumbled across Girl in Mind—I instantly fell in love with their style! As someone who often struggles with confidence, I wasn’t sure if I could pull off something so bold. But when I tried on the Betty dress in white, I honestly felt like a princess! It was such a surreal feeling, especially since I’m currently on a weight loss journey and can be very self-critical.
I received so many compliments on the day, felt super comfortable throughout, and found it really easy to accessorise.
I honestly cannot fault this dress at all and will definitely be shopping with Girl in Mind again for any future weddings.

Order placed on 20/4/26 for £297. Still awaiting order. Tracking on the 21/4/26 states awaiting parcel to be dispatched. Now 3 weeks on still no sign of the order.
I have emailed Girl in Mind as the telephone number listed is no longer active. I have had to chase for a reply and eventually get on the 8th May with contradictory info. States despatched and refund will be issued. Does not say what items I would receive and what items were being refunded. I still await a response from my query sent the same day.
On all occasions I’ve emailed or messaged on instagram I have asked for someone to call me and still I wait.
Worst customer experience I have ever received.

Nightmare company to get hold of. I ordered 2 dresses, only one was sent. Zero response to my emails so next port of call is a chargeback through my credit card.

Its a shame, as the dresses are lovely but I would never order from them directly again.

Not received parcel yet

Dresses I purchased were stunning great quality. I had return a few ordered more for sizing. Return process easy.

Beautiful dress options. Unfortunately due to some personal circumstances I was delayed in sending the unwanted dresses for return. Customer services were really helpful in allowing me to get the remaining dresses returned despite being a few days outwith the time limit.

Ordered 3 dresses from the site, it was my first time ordering and I was looking forward to trying somewhere new, never again. I sent all three dresses back due to not suiting me, I was even sent a picture of the items being returned to them by the courier company, as my parcel was packed and large due to them sending it in such a small bag to begin with, having to pack the three dresses in there was a struggle but it was securely packaged. I then receive an email from them to say only one would be refunded, I queried this and days later was told it was because only one item was returned. I then followed this up with the proof of the items being delivered back to them, in which I have received no response with any resolution for weeks now. I have never ever had an issue with a company before and I am highly disappointed that they did not resolve this, as the image clearly showed all 3 items packaged and sent back in the image sent to me by the courier. I am now down £100 and feel completely scammed. Communication has been awful

I have bought a few dresses from Girl in Mind which have all been great. With my most recent purchase I needed to contact their customer service team. They were very prompt with their replies to me and helped me with refunds.

Really disappointed. The dress was ill fitting. I paid £2.95 shipping, £2.95 to return the item and then they took another £3.95 off the refund!!! I lost £9.85! I tried asking what the extra £3.95 deduction was for. I won’t order again.

!!!UPDATE ON REVIEW I MADE ON 06 MARCH AND FURTHER UPDATE ON 10 MARCH 2026.
I have attempted to update on this review but was unable to edit!
All matters have now been resolved to my complete satisfaction! Problems started with Royal Mail not delivering an order. Spoke to GIM who investigated and processed a refund and advised me to reorder. I reordered and ten minutes later, my original order was delivered...two weeks late! Tried to cancel order and payment, but the delivery went ahead. Contacted GIM who sent QR code for free return. Refund now processed and in my account.
All took a bit longer than I expected though.
HOWEVER, I AM DELIGHTED BY THE QUALITY AND CUT OF THE ALL IN ONE SUIT WITH TWIST WAIST, SO IMPRESSED THAT I HAVE IT IN THREE DIFFERENT COLOURS...I WILL BE BUYING FROM GIM AGAIN!! The problem originated with Royal Mail, apparently not scanning the item?

I have order and am awaiting to hear a responses as my items have never arived. As this was over two hundred pounds worth of items and the money has been taken . I am extremely dispointed with this service. I have heard from them saying it will take ten days for them to hear a response from royal mail it has now exceeded the amount of days. I would be great full for the products or a refund .

Had an issue with delivery and customer service were excellent in communication and issued a full refund