Girl Meets Dress Reviews 

196
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is the first time I have ever hired a dress . I have 2 dresses booked for my daughter’s wedding in Rome . This company is fantastic they are so helpful the ordering was very easy and the commu... See more

Rated 5 out of 5 stars

Dress was incredible. Double hit of confidence from wearing designer dress that I probably would never have had the courage to buy outright and kudos for the greener element of rental v buying.... See more

Rated 4 out of 5 stars

Fab service. The GMD team is totally committed to making your event as special as possible. Plenty of choice and information om website. Selected choices arrived in plenty of time. Though sizes weren'... See more

Rated 5 out of 5 stars

After chatting with an on line advisor as I needed a dress delivered before my event as I was away on holiday and I needed it longer than 7 days, the advisor sorted this for me, she couldn't be more... See more

Company replied

Company details

  1. Dress Store
  2. also in
  3. Couture Store
  4. Evening Dress Rental Service
  5. Full Dress Rental Service

Written by the company

Online Fashion Hire | Founded 2009 | Rent a dress UK | Dress hire london | @girlmeetsdress Have a question about how to rent a dress? Or perhaps you need some dress hire suggestions for your event? Email us: enquiries@girlmeetsdress.com Call: 0207 498 9131 #sustainablefashion #ecofashion #ethicalfashion #slowfashionstyle #buylessbuybetter #hirefashion #sharingeconomy #circularfashion #girlmeetsdress


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

196 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(196)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Amazing customer service, helpful and friendly advice. A really enjoyable experience

June 27, 2023
Unprompted review
Girl Meets Dress logo

Reply from Girl Meets Dress

Hi Tanya,
Thank you for leaving us some great feedback!
We are happy you enjoyed the service and the dress and look forward to renting more dresses to you soon.

Camilla
GMD Customer service team

Rated 1 out of 5 stars

Extremely unprofessional service.

Extremely unprofessional service.

I ordered a dress for a family wedding weeks in advance, coming close to the time I was informed the dress hadn't been returned by a previous customer and i couldn't avail of it. I then choose two other dresses which i was then also informed these were also not available. Baring in mind, there website indicated all dresses were available for the dates i wished to hire.

This business needs to conduct an immediate review of how they operate and the policies they have in place for when unforeseen circumstances occur like this in the future!

An absolute waste of my money and time.
I can confirm i will never use this service again and would definitely not recommend to any customer.

June 28, 2023
Unprompted review
Girl Meets Dress logo

Reply from Girl Meets Dress

Hi Sinead,
We are very sorry that your dress was delayed by another customer. This is rare but can of course happen due to the nature of the business. On this occasion, the customer did not live in the UK and her box was held up in customs. We would always send alternative options to you in this case usually and if you had ordered more than one dress, the other items would have been sent to you early.
Apologies again.

Jill
GMD customer service team

Rated 5 out of 5 stars

Great Experience

Great service and dress was exactly as shown on the website. Customer service was excellent

June 21, 2023
Unprompted review
Girl Meets Dress logo

Reply from Girl Meets Dress

Hi Erika,
Thank you for leaving us some great feedback!
We are happy you enjoyed the dress and look forward to renting more dresses to you soon.
Camilla
GMD Customer service team

Rated 1 out of 5 stars

Don’t use this site

I read great reviews about this dress hire . Was quite happy with service to begin with, ordered a dress I liked to try on, they sent me dress I asked for and a colour I’d not asked for, they said that other colour wasn’t in stock. I sent both dresses back and paid my £30 try on fee.

Unfortunately due to unforeseen personal circumstances , I am now not going to the races so don’t need the dress. I have let them know in plenty of time 6/7 weeks that I don’t require dress.

I was told I don’t get a refund, I should have read policy of refund. So basically I got a refund for the colour dress I didn’t ask for , and they get to keep £89 for not even doing anything. It’s an expensive experience, they took £208 to start with . I had to chase for my refund on dress not needed. I’m not very happy at all , suc a rip off website. 🤬🤬

March 13, 2023
Unprompted review
Girl Meets Dress logo

Reply from Girl Meets Dress

Hello,
Since we don't have an email or name from you we can't identify you as a customer.
We are shocked that you are upset with us over a standard cancellation policy. Every service, whether a hotel, car hire, restaurant or airline, has a cancellation policy for bookings. You did agree to this when you placed the order.
The team here are disappointed when you loved our dress and chose to wear it to your event - but leave a bad review purely because you didn't get a part refund.
We are sorry you feel this way.
Best wishes,
Amanda
GMD Customer team

Rated 5 out of 5 stars

Amazing dress

Dress arrived early and was absolutely perfect. It looked brand new. Return v easy. Will never be buying an occasion dress again. Highly highly recommended.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

The Marchessa dress was stunning…

The Marchessa dress was stunning accurate picture and so special. I wore to my 6th form leavers ball. Sizing very accurate I am 5ft 7 and a standard size 8. it was almost too long needing heels …
we organised a try on and dress duly arrived to be quickly tried and returned and then the dress arrived 2 days before we needed it. Will definitely do this again !!!

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Just love this service

Just love this service - a great dress, perfect for the occasion. Thanks team, it's such an easy way to choose an outfit, a great way to experiment with styles/colours, and such good value.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

100% Recommend!

I had a great experience with Girl Meets Dress! I used the advance try on service (and the dress was absolutely amazing and in great condition) and the dress arrived about 4 days before my actual event. I sent the dress back the following Monday and they even refunded the shipping costs! Would definitely recommend and would definitely use again!

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

What a great service!

What a great service! Surprised my girlfriend with a couple of fun dresses for her graduation - she was very happy!
The team were friendly and helped me select the right size too.

August 21, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered 3 dresses marked as available on their website for a wedding. They informed me finally that 1 out of 3 was available, I gave alternative options and firmed an order for 3.

At the end, the day of the delivery (one day before the wedding) they cancelled me the order quoting they will not be able to deliver on time (1 pm on the same delivery day). They did not give any 24 hours notice from the event day, I was left stranded and with nothing to wear for the wedding.

Avoid at all costs, pathetic service, if they can not deliver their orders, they should be out of business due to their nature of their services.

August 17, 2022
Unprompted review

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