Gitanegrandbazaar Reviews 57

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered my items on 4/12/25 . Nothing has been received so far (11/12/25) and also no communication from the company. Today I'm emailed to give a review on my purchase!!

Rated 1 out of 5 stars

It's coming up to 3 weeks since my order and no delivery yet or any update. Have emailed trying to get some information but no response. Although surprisingly I was sent an email asking me to review g... See more

Rated 1 out of 5 stars

This company is such a fraudulent. I have placed my order almost a week and asked and paid for next day delivery. I still haven’t received my order and when you message them on WhatsApp they respond s... See more

Rated 5 out of 5 stars

Fantastic service. We used them on their launch day and the service was very good. The price is competitive and delivery is also very convenient but the most important point is that we don't have to... See more

Company details

  1. Health Food Store
  2. Grocery Delivery Service
  3. Grocery Store

Written by the company

Food and Grocery Store - Specialised in Middle Eastern & Persian food


Contact info

1.8

Poor

TrustScore 2 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t use these!!!

Don’t use these!!!!

Took my money for an order and it’s a month now I haven’t received it. Been sending emails and what’s app messages just ignoring me. I wish I had looked at trust pilot reviews first.

July 31, 2025
Unprompted review
Rated 3 out of 5 stars

Condition, brand and service

The delivery took much longer than expected and stated in their website. The accuracy of the product was not as the website states. Completely different brand. The condition of the products was not good, the response was very good and I received my money back.

November 8, 2024
Rated 1 out of 5 stars

Not good.

It's coming up to 3 weeks since my order and no delivery yet or any update. Have emailed trying to get some information but no response. Although surprisingly I was sent an email asking me to review gitanegrandbazaar.com. So here it is - absolutely terrible.

August 15, 2024
Rated 1 out of 5 stars

Terrible.

Order never turned up and this place repeatedly lied to me about the status of my order. I had to raise a dispute with my bank to get a refund. GO ELSEWHERE.

June 9, 2024
Rated 2 out of 5 stars

Shop elsewhere

Order was placed on 3rd. Had to contact company on the 9th to establish when the parcel would be dispatched.
Claimed items weren't in stock and they were awaiting delivery. Yet, they were listed as available on their Website when I ordered and paid.
Company claimed to have texted me about delivery. Never received text. Parcel arrived on 11th with 1 item missing, another damaged and leaking and 2 others which were not the ones i ordered as advertised on the website.
Now await a partial refund for missing item and damaged item. Have emailed and received no response. Would not recommend.

April 3, 2024
Rated 1 out of 5 stars

Would not recommend!

I placed my order nearly 10 days ago and have yet to receive my items. There haven't been any updates, and despite trying to reach out via email on the website for clarification, I haven't received a response.

March 16, 2024
Rated 1 out of 5 stars

This company is such a fraudulent

This company is such a fraudulent. I have placed my order almost a week and asked and paid for next day delivery. I still haven’t received my order and when you message them on WhatsApp they respond some arrogantly and rudely then ring you saying there products are out of stock etc what is this joke. I will never buy from here again

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

My order arrived punctually and was…

My order arrived punctually and was packaged with exceptional care, ensuring that none of the pastries were damaged or compressed in any way. The shortbreads, in particular, were delectable and left a lasting impression on my palate.

June 2, 2023
Rated 1 out of 5 stars
Gitanegrandbazaar logo

Reply from Gitanegrandbazaar

Dear Ms. Moazen,

We are very sorry that you’ve had a bad experience with us. Could you please let us know at the earliest convenience which items are broken and missing so we can send the replacement items back immediately?

Again sincere apologies and looking forward to hearing from you.

In case you don’t receive this reply in timely manner, we will call you tomorrow to find out the details and replace the items.

Kind regards
Gitane Grand Bazaar

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look