Acetaia Giusti Reviews 1,019

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their rich flavor and how they enhance various dishes. Many consumers also commend the staff for their extensive knowledge, enthusiasm, and helpfulness, making the tasting and purchasing experience enjoyable and informative. The ordering process, whether online or in-store, is frequently described as smooth and efficient, with many appreciating the quick and reliable delivery service. However, some customers experienced issues with their orders, including incorrect items or delayed deliveries. A few reviewers also noted concerns regarding the packaging, describing it as flimsy or messy, which occasionally led to worries about product safety during transit.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the exceptional quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, consistently praising the outstanding products and craftsmanship. Many... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, friendliness, and... See more

Order

Clients share positive opinions on order. Many customers praise the quick, reliable, and smooth ordering... See more

Based on these reviews

Rated 5 out of 5 stars

After being cheerfully greeted at the entrance, we enjoyed a balsamic tasting that included 25 to 100 yr old samples. Wow!!! The subtle differences between the samples were explained so we could mak... See more

Rated 5 out of 5 stars

GIUSTI is a beautiful place to visit. The tour was truly a highlight of our trip to Italy. We gained so much knowledge about the production of balsamic vinegar. The tasting was amazing! I’m so glad th... See more

Rated 5 out of 5 stars

I visited your store near the Duomo in Milano to purchase a gift for a friend in the United States. Your both associates in the store were terrific, knowledgeable and enthusiastic about all your prod... See more

Rated 5 out of 5 stars

The lady was very informative on the different types of balsamic and what each is best used for, we are extremely happy with our choices. We ordered a large selection and had it shipped back to our ho... See more


Company details

  1. Food Seasoning Manufacturer
  2. Food Producer

About Acetaia Giusti

Written by the company

Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.


Fondata nel 1605, Acetaia Giusti è il più antico produttore di Aceto Balsamico di Modena.
Da allora la famiglia Giusti tramanda di generazione in generazione la sapienza, la sensibilità e la passione necessarie a produrre un Aceto Balsamico di Modena di grande qualità, custodendo tutti i segreti dell’antica e tradizionale arte acetiera modenese.
Oggi Giusti è presente in oltre 50 Paesi al mondo, con flagship store a Modena, Milano e Bologna, corner in Rinascente e Eataly, e negli hotel e ristoranti più esclusivi al mondo.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

GIUSTI is a beautiful place to visit

GIUSTI is a beautiful place to visit. The tour was truly a highlight of our trip to Italy. We gained so much knowledge about the production of balsamic vinegar. The tasting was amazing! I’m so glad that I purchased several bottles and had them shipped. I received them today and the process went very smoothly. I received Several notifications from DHL as to the tracking and arrival time . Can’t wait to start enjoying!

September 29, 2025
Rated 5 out of 5 stars

Awesome!!

The sales rep was delightful and very helpful in getting the product shipped to the states. Wonderful experience!!

September 22, 2025
Rated 5 out of 5 stars

Friendly

The tasting was fun and the staff were so knowledgeable about the different balsamics. They were very friendly and answered all of my questions.

September 22, 2025
Rated 5 out of 5 stars

I purchsed your product in Florence

I purchsed your product in Florence, and I was very impressed by how quickly and efficiently it was shipped to my location in New Jersey. Your valsamic vinegar is already well known for its reputaiton, and I must say that it truly lives up to its name- the quality is outstanding. The flavor is so deep and rich; it is truly on of the best I have ever tasted.

September 1, 2025
Rated 5 out of 5 stars

Absolutely amazing tour of Giuisti Balsamic Vinegar

Absolutely amazing! We learned so much and and felt so welcomed. Our guide was incredible and knowledgeable and helped us be aware of the history of the company and all that goes into balsamic vinegar production. The group was small and intimate and we got to see everything up close and ask questions. And taste! The best!

September 17, 2025
Rated 1 out of 5 stars

Delivery and packaging issues

The delivery person did not contact me and he left the carton inside the door of the apartment building near the street. As the building has offices as well as tenants, anyone could have stolen the carton. In addition, the carton was flimsy and there was no proper packaging to protect the six bottles inside. I felt the box could have fallen apart as I was walking up several flights of stairs to my attico. Given the reputation of Giusti, I was astonished with the lower level of service in terms of delivery and packaging.

September 18, 2025
Acetaia Giusti logo

Reply from Acetaia Giusti

Dear Corinne,
We are deeply sorry about this inconvenience and the delivery situation you experienced! This is not the kind of service we strive for. We always provide the phone number to the courier to ensure they can contact you if necessary, and we regret that this was not done in your case.

As mentioned in our previous email, we want to sincerely thank you for bringing this to our attention. Every piece of feedback helps us improve and motivates us to provide better service every time.

We are very happy to hear that you are finally enjoying your products and that the package arrived safely.

We would also like to clarify that we use specific paper packaging because environmental responsibility is a value we strongly believe in.

Best regards,

The Giusti Team

Rated 4 out of 5 stars

Could do better on the shipping

Order arrived promptly, but only received 3 of the 9 bottles that I ordered. After calling them, they said it was an oversight, and shipped the remaining 6 bottles to me. Both boxes I received were smashed, but the products were fine. I love their products!

September 1, 2025
Acetaia Giusti logo

Reply from Acetaia Giusti

Dear Jamie,
We are sorry to hear that you received smashed boxes!
Thank you for bringing this to our attention!
We put every possible effort into ensuring our packages are well-preserved. However, unfortunately, it can sometimes happen that couriers do not use the utmost care during transit, which results in damaged packaging.

We are very glad that the products inside were unharmed and that you can enjoy them!

Thank you very much for sharing your experience with us, your support means a lot to us!

Warm regards,

The Giusti Team

Rated 5 out of 5 stars

Great experience

Great experience, the guide kindly showed us all the process to create aceto balsamico answering all out questions in our native language (spanish). After that we tasted a great variety of it to note the differences.

August 29, 2025

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