GivEnergy Ltd. Reviews 

Xhosi did an excellent job helping me connect my inverter to my new WiFi network. Legend ! Highest level of customer service!

Givenergy is horrible, please don't purchase their products. They will come install and that's it. If anything goes wrong, no one will come to help and there is zero support. They don't have a phone to contact only online bots and it's horrible. I urge everyone in the UK not to buy this horrible product, as they also lie to your face that you will make your money back in a year, you need 15-20 years and this rubbish. Avoid this company at all costs.

Customer service is abysmal . They never reply to WhatsApp messages or calls. I've been tryingfor weeks.
I would never have signed up for one of their batteries had I know it would be this bad. I'm now left with a non functioning system with no one to help me. I'd strongly advise to avoid this shambolic company at all costs if you can. I wish I had....

Absolutely terrible customer service with no way of getting through to anyone or getting a reply to an email. The introduction of their AI 'Rachel' customer service acts as a useless gatekeeper to stop you speak to an actual human being. I have £3K of.batteries that are sat useless at the moment with not resolution in sight. Update: this was eventually resolved, remotely by GivEnergy, after I posted this review and also another one star on Google. I don't think it needed the amount of stress it caused and I am keeping a one star review due to the fact you cannot get past the AI assistant.

My system I generally okay, but in December 2025, I noticed that my system settings reset, possibly following an update. This reset all my timed import and export settings meaning I was no longer charging during the night time tariff costing me ~£100 in additional energy costs.
Figured i'd reach out to the support team to understand what the problem was and raised ticket 180054 to support on the 1st January 2025, hoping to understand what went wrong with my system.
Having chased 5 times, I've had zero feedback.
Good to know they care!

AVOID THIS BRAND!!
The WiFi dongle repeatedly fails and is very time-consuming to reconnect (if it reconnects at all). The GivInstaller app needed for the reconnection is unreliable and crashes/freezes at random points through the process.
Customer Support never reply unless chased multiple times, and most times simply try to slope responsibility onto the installer, even though the warranty is with them.

Giv Energy battery has failed. Reported to Giv Energy 22nd January. The "support" staff have proved to be utterly useless and worse, actively unhelpful and uncaring. Promised responses are not delivered. Problem now escalated to supposedly superior technical staff and we are now waiting for an engineer to attend but if this is anything like the rest of their support we wont we holding our breath. Could not recommend I am sorry to say.

Xhosi has been very receptive and helpful to my connection problems. I believe he has gone the extra mile and I'm very grateful for that. Xhosi is skilled, patient and ensures the problem is sorted. Thank you, Xhosi.

I needed help restoring my solar battery and GivEnergy Technical Support Team responded quickly and did the whole thing remotely. Everything working perfectly again. THANK YOU!

Apps and website terrible don’t work that is once you get in through password nightmare. Try to get help ! More chance of speaking to the Pope. Suggest you avoid

Really great tech support

Really responsive service talking to knowledgeable technical staff (well done, Nic). Solved my problem easily (once the sun came out!) and informative e-mails backed up my conversations. Perhaps my issue (battery offline and discharged due to change of broadband supplier) deserves a note in your FAQs?

Still having issues with my Givenergy system and still very much lack of response from them with regards to getting it fixed, have been weeks waiting for a response even after several emails chasing them! 🤬🤬

Better than it has been but still poor. The people on the phone are not trained in the equipement and so need to keep speaking to others.

When I finally spoke to Give Energy, after a formal complaint to the CEO, the Technical lead was extremely helpful and resolved my problem within about 45 minutes.
He seemed aware of the company's need to improve customer support.

I had my solar panels and battery installed a couple of months ago and still don’t have the app or portal working, so don’t know if they are working or not. So frustrated that despite calling them (>50 times) and sending messages to them no one has the courtesy to respond. Such a poor service

Terrible support services. We moved into a property that had solar panels from Giv energy , we need to transfer ownership to us from old owner in order to start using the app and selling back to the grid/ utilise the stored energy however no response. Emails sent way before christmas 2025 and still not even a response. Avoid at all costs DO NOT USE THEM

GivEnergy support is about the poorest that I have ever known. I have tried many times recently to get in touch with but 2 weeks ago their new robot who was very pleasant initially could not actually put me through to any one let alone the technical department which is what I wanted. The line just cut off when it should have put me through to someone, not just once but many times on many days. Last weeks she listened very carefully and again said that she would get the Tech Dept to get in touch, well from past experience they never do!! Someone said that they answer WhatsApp messages but where is their number, I couldn't find it anywhere. They just don't seem to want to talk to anyone and hiding behind a useless robot will not do!

I am unable to access my phone app for GivEnergy. I have tried to get help through the AI on the Help line 4 times now. I am yet to receive a reply from a human being for what should be a simple solution to supply me with a Two Factor Authorisation. Very frustrated.

I want to leave a 5-star review purely because of one person – Lee Davies.

Over the past three months, Lee has been absolutely fantastic. He has been consistently helpful, attentive, and genuinely seemed to care about getting things resolved. Every time I spoke with him, he went the extra mile to explain things clearly, follow up when he said he would, and make sure nothing was left unanswered.

Customer service like Lee’s is rare these days. He’s professional, patient, and actually listens, which made a stressful situation much easier to deal with.

Lee has honestly been the one bright spot in my experience and deserves real recognition for the way he handles his job. If everyone provided the same level of service as him, this would be an outstanding company.

Thank you, Lee – you’ve been a credit to GivEnergy and a massive help to me.