GivEnergy Ltd. Reviews 

I would give “GivEnergy” no stars if this was possible.
After the installation, by Forever Green Energy of Cheltenham, all was well until just two years later when there was a problem. Reported before Christmas 2025 and the company has been appalling at helping. Forever Green Energy have been little better in directing me back to the manufacturers.
In spite of repeated approaches to GivEnergy they have only ever directed me to their website for help! The installers have now arranged to have a. Electrician visit.
Hopefully I may yet get the situation resolved.

In November 2024 I purchased the following system from GivEnergy.
Inverter
7.5 Battery
EV Charger
Solar panels that were not from GivEnergy.
It worked ok for about six months and then the EV charger broke down and was replaced with a myenergy zappi 3 months later.
The battery then broke down and after 3 restarts from GivEnergy, they then decided that a replacement battery was needed, which they supplied only for this battery to fail after a month.
I was told by GivEnergy that a new battery would by despatched on the start of February
Five weeks later is still has not arrived, tried to contact GivEnergy by telephone only for an Ai person to take the call and then cut me off.
The GivEnergy support service is pathetic and would not recommend themas a solar parts supplier.

Absolutely rubbish nothing works can't contact anyone keep getting cut off ,so bad after sales service shouldn't be as lliwed to operate

Owen helped me get my inverter connected again so I could monitor my usage. Very patient and it felt like it was really clear what to do,

Thanks again owen

Battery worked great for 16 Months but then for no reason went into in idle mode for 3 Months been trying to get it fixed. Engineer sent out from support after continuous calls 4 weeks ago - but could not find a fault. Updated firmware and reset battery. Battery worked for 3 days, was told by engineer that they would monitor and be in touch if the battery was not working properly, that was 4 weeks ago. I've called the Ai support and had no call back. I've used my ticket and email to try and get further support. No Joy. System was awesome but now nothing - 8K I paid, I'm not happy with this level of service.

Had an issue where my battery was not charging. Required a technician to come out to fix it. It did take a little time for him to make it all the way down to me but he got it sorted in no time. I have to say that Patricia could not have been more helpful in the whole process and always responded to my enquiries.

My Givenery battery won’t charge from the panels. Eventually….. got a response and was sent instructions how update the inverter firmware. This meant me removing the battery cover and removing the internal USB! This battery is still under warranty yet GivEnergy won’t send an engineer as they say the hardware is not at fault - just software. The battery won’t run without the software - it’s integral - so the whole unit is effectively faulty. But not according to GivEnergy!!!!
Give them a wide berth - terrible support!!!!

GivEngery never reply to support issues. I have not been able to control my system for over 6 months

Avoid this company. Do not believe any review that shows them as being anything other than incapable of providing any customer support at all.
My customer support ticket has been outstanding with then for 11 days now with no contact from them. Their phone answer bot will only refer you to their customer service system and not a person. An e-mail to their CEO politely asking for help went unanswered.
In short this company do not care about you as a customer, they actively prevent you from contacting them and will not respond to your requests for help.
Their equipment also appears to be faulty and unreliable.

Our solar Pv system was installed in summer 2023 and comprises of a GivEnergy inverter, 2 batteries and an EV charger.
We previously had problems with our batteries completely discharging during cold weather ( e.g. Jan 2025). On that occasion we were told that our batteries were holding insufficient charge to power on and would need DC charging by our installer, which is chargeable. So we had to pay for our installer to come out and rectify the problem.
After this experience we ensured that we selected the battery options to reserve 5% of the charge and enabled winter battery conditioning. We thought that this would avoid future problems. Unfortunately, this has not prevented problems. In November 2025 our batteries lost all charge during the cold weather, all their lights went off and I haven't been able to restart them.
-I first sought help from GivEnergy by telephone on 26th November. A call back was promised.
-I rang back 1 week later because no call back had been received. I was told that some people had been waiting longer but our case would be marked urgent and I would be called back when possible.
Christmas came and went, bringing much cold weather which has possibly greatly damaged our batteries.
-On 8th January I rang back and spoke to 'Rachel the bot' who said it would mark the case urgent. Nothing happened.
-On 19th January I emailed GivEnergy regarding the problem and received an email back with a case number and saying GivEnergy aim to give a 1st response within 5 days. No response was received.
-On 21st February I emailed again, asking for help within 5 working days. I have heard nothing.
The customer service has been appalling. The lack of timely response may mean that the batteries have been badly damaged and need replacing. The GivEnergy batteries should be designed to function during winter weather otherwise they are not fit for purpose. I need urgent free of charge help from GivEnergy

There is absolutely no way I could have got the inverter connected to the new WiFi without the support. The person was patient and supportive (we had a power cut in the middle of the process which didn’t help!).

The phone line is entirely automated which I found frustrating and it would have been nice to have been able to speak to a real person on making the first call. However, once someone was allocated as a point of contact via email, it was great.

The equipment is fine, but customer service is dreadful. It is virtually impossible to speak with anyone about rectifying a fault, emails remain unanswered, and you're directed to a non-existent live chat or WhatsApp facility. The individual employees maybe fine, but the Company overall needs an urgent overhaul or it will go to the wall as a result of so many dis-satisfied customers.

Its impossible to get in touch with the support team.
45 minutes waiting on the phone no answer (multiple times)
e-mail no answered.
meanwhile no energy produced (restart doesn't help) so Im loosing money...

System working fine until ge installed battery update. Since then battery not discharging. Like everyone else so difficult to get through. Only a bot. No responses and continually cut off. Went through installers option. Finally spoke to a human being who fixed it in 5 minutes. Alfie you are a star. Told him about how bad social media content is on ge. Recommended he pass it further up the line as there won't be a company left if they keep being so bad. Alfie so helpful. Pity the company is letting him and his colleagues down

****UPDATE***
Issue resolved but still not spoken to a human as everything done remotely. Not sure GivEnergy have got the right customer experience with AI only. If they want to use this model response to queries needs to improve. Have moved to 3 stars to reflect issue dealt with rather than great experience.

I have tried 5 times to get somebody to ring me back after speaking to their AI reception to no avail. My battery is no longer connected to my system and is not charging, which is ok at present but means I have no storage capability. My installer told me there is a software issue that GivEnergy are working on but had not had any correspondence from GivEnergy on the issue or a return call form customer services. If I could give a zero rating I would. Anybody thinking of buying equipment from GivEnergy or an installer has recommended them, please use another manufacturer. I have had better interaction and customer experience from a brick wall.

I wish I'd never used this product.
Why does this company say they will get back to me when they don't. TWICE I've written e mails over the past month, NOTHING! 3rd Feb was the first, they give you a ref 188225. and then NOTHING! pointless waste of time and my money, LUCKILY i don't have an electric car and I don't ever want one thanks!

Dear Mr Osler and GivEnergy Complaints Team,

I am writing to formally notify you that I am escalating my unresolved complaint regarding my GivEnergy battery system and your company’s handling of this matter. Unless this issue is resolved promptly, I will pursue the case with the Energy Ombudsman.

The battery pack connected to my GivEnergy system failed on 28 December 2025. I first contacted your support team on 5 January 2026 via your AI switchboard (“Rachel”) and by email. I was informed that a member of your technical team would contact me, but no call was received.

Since that date, I have made extensive efforts to obtain support, including:

Sending 19 emails;
Making 16 calls through your AI switchboard;
Receiving 7 separate ticket responses, each time being told my complaint had been logged and that I would receive a response within 5 working days.

I wrote directly to your CEO, Jason Osler, on 19 January 2026, asking for the technical team to investigate the problem. The first meaningful response from GivEnergy did not arrive until 30 January 2026.

Between 30 January and 3 February 2026, I followed all troubleshooting procedures requested by your team and provided detailed feedback and photographs confirming that I had completed the steps correctly.

On 12 February 2026, Armaan Bukhari, your Head of Complaints, informed me that GivEnergy was coordinating with the installer to provide a replacement battery. Since then, I have not received any further updates, and my follow-up email of 23 February 2026 remains unanswered.

As of today, my battery system remains unresolved, and there has been no clear timeline or effective communication regarding the promised replacement. This is not an acceptable standard of service, particularly given the essential nature of the equipment and the length of time the fault has been ongoing.

I am now giving GivEnergy a final opportunity to resolve this matter.

I request that, within 10 working days of the date of this email, you:

Confirm in writing the agreed remedy (e.g. replacement battery, full rectification of the system); and
Provide a firm date for completion of the remedial work.

If I do not receive a satisfactory response and confirmed resolution plan within this timeframe, I will proceed with my complaint to the Energy Ombudsman, providing them with a full record of my correspondence and your responses to date.

I hope it will not be necessary to take that step and that you will instead treat this matter with the urgency and seriousness it deserves.

Yours sincerely,

Alex S

Product was faulty
No agreement
They have sent replacement
Outstanding service

Took a long time to sort out but up and running on the app now 👍

We lost information on the app about how much power was being generated by our solar panels. When used the contact phone number the bot said it would transfer but instead the connection drops out. On the rare occasion that the call continues we were told no one was available and we would be phoned back within the hour. Nothing for 2 days so went back through the process again with the same result.
If you are thinking of getting solar make sure your installer uses a different inverter company.