Glacier Insurance Company Reviews 1,248

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional social skills, kindness, and informative assistance, often highlighting their professionalism and helpfulness in setting up policies and finding savings. Many people appreciate the quick and easy process, along with the excellent customer service that efficiently addresses their needs. Reviewers consistently find the prices to be great and very affordable, often noting that they are much cheaper than expected and competitive with other providers. The overall service is described as fast, speedy, and efficient, contributing to a positive user experience. However, some customers also noted issues with increased rates and a lack of support, leading to unacceptable wait times and slow customer service. A few other people also felt that the website was not working well, and some experienced difficulties accessing their accounts online.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Price

Clients share positive opinions on price, frequently highlighting affordable rates and great value. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the agents for... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and helpfulness of... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laurie was amazing! She helped me get everything set up automatically, went over my policy thoroughly, and was so pleasant throughout the entire experience. Love, love, love! 💛

Rated 5 out of 5 stars

MARIAH REDBURN!!! Excellent social skills, kind and informative, took her time to help me through the entire process. You must be amazing to work for if you have such talented employees. Thank you aga... See more

Rated 5 out of 5 stars

I JUST purchased a vehicle. I was searching for quotes and many of them were simply unacceptable for even the richest. I was getting full coverage type quotes for only liability. Eventually, I came ac... See more

Company replied

Rated 5 out of 5 stars

So happy I switch my insurance. Price was great and the process was so fast and simple. So far no complaints I highly recommend. I'll come back and update after I renew my policy in a few months. Most... See more

Company replied


Company details

  1. Insurance Company
  2. Personal Insurance Company

About Glacier Insurance Company

Written by the company

At Glacier Auto Insurance, our name may be new, but we’ve been writing personal automobile insurance for the past 50+ years. Within that time, we have seen insurance companies come and go. However, here at Glacier, our core values have stood the test of time. We’re here to provide you with a hassle-free quick and easy quote, affordable insurance coverage, low down payments, flexible installment options, prompt claims assistance, and reliable service with ease of mind…getting you on the road to reaching your destinations.

At Glacier, you can choose to go directly onto the Glacier website and obtain a fast, easy, online quote. Or, through our call center (1-888-GLACIER) to speak directly to one of our helpful representatives. Or, you can access Glacier Auto Insurance through our network of trustworthy independent agents. You can find an agent near you by accessing our website.
Get Quote Now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Fast and friendly customer service. Great rates. And able to purchase online. Hassle free.

January 19, 2026
Rated 2 out of 5 stars

Glacier is not good like they used to be …

I use to really love Glacier Insurance and would recommend to everyone I know, however, that has changed … The rates have increased for me and my husband, customer care has been lacking, and the lack of support and wait times are unacceptable!
Unfortunately, we are going to use them until our 6 months is up and then we are moving back to Geico as we chose not to renew with them. Do I recommend them? No, I can’t. Not right now. A once good company is now going to the toilet.

January 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look