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See what reviewers are saying

Rated 5 out of 5 stars

I recently purchased a set of glasses from Glasscias, and I must say, I've been pleasantly surprised by the quality. While I was aware these weren't the authentic brand-name glasses, the craftsmanship... See more

Rated 2 out of 5 stars

The tracking information is inaccurate and unclear, showing an item arrived in the United States days before it actually did according to USPS. Give yourself lots and lots of extra time for your item... See more

Rated 2 out of 5 stars

I wrote and asked for help ordering and no one answered my request. I finally ordered what I wanted but I would not work with this company again

Rated 5 out of 5 stars

Great customer service, tops all the way. Experienced a hiccup with delivery carrier, no fault of Glasscias, and they were proactively on top of it the whole time. Love the product, but I am ecstati... See more

Company replied

Company details

  1. Glassware Store

Written by the company

We started with a simple mission at heart: "to help people drink better." In Glasscias, all glasses are designed with beauty AND brains, here you'll find glassware that will last a lifetime. If you're looking for glassware that's as chic as it is practical, you've come to the right place.


Contact info

3.5

Average

TrustScore 3.5 out of 5

61 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Takes so long to be delivered, how can I review?

The tracking information is inaccurate and unclear, showing an item arrived in the United States days before it actually did according to USPS. Give yourself lots and lots of extra time for your item to be delivered because you can’t trust the information given. Also this feedback email is sent mere days after purchase. No possible way to review the actual item.

December 13, 2025
Rated 1 out of 5 stars

No response from customer service

The glasses are beautiful and exactly what I wanted. Except one arrived broken at the stem. I have sent photos and multiple emails. Also sent a message through their website. No response. Two glasses for 120 bucks plus the import fees, shipping. Now I have just one glass for that amount.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Didn't receive my order

Ordered the Hawaiian glass and through the order process I payed with PayPal it took my money but never finished the order.
How is this possible????????
I was sending e mails and everything with screenshots of my payment and never got an answer....
SCAM!!!!

May 18, 2025
Unprompted review
Glasscias logo

Reply from Glasscias

Hi Luda,

Thank you for reaching out and sharing the payment status.

We’ve checked on our end, and it appears that the order was not completed, and no payment was received through PayPal on our side.

Since the payment was processed via Revolut, we recommend contacting their support team directly to confirm the status of the transaction and whether the funds were actually released. Sometimes, transactions that appear “completed” on your end may still be held or reversed on the payment provider’s side.

As we haven’t received any funds, it’s difficult for us to proceed with the order or issue a refund from our end, but we’re happy to support you in any way we can once there’s more clarity from Revolut.

Let us know how it goes or if you receive further updates.

Rated 4 out of 5 stars

Does what it needs to

I knew it wasn’t an original product, but it gets the job done. Quality feels decent and looks good. Took exactly 2 weeks to arrive.

March 20, 2025
Rated 5 out of 5 stars

Fast shipping to Berlin!

I don’t normally write reviews but I have to give credit where it’s due. It says 2-3 weeks, I placed the order on Monday and received it by next Thursday. Packaging was solid, nothing was damaged.

January 30, 2025
Rated 5 out of 5 stars

Pleasantly Surprised! Real Deal!

I was skeptical at first because of some of the reviews, but my order arrived in 4 days, nicely packaged, and the product looked exactly like the photos. It’s genuine and feels premium. I’ve used it for over a week now with no issues. Will buy again!

March 3, 2025
Rated 5 out of 5 stars

Great customer service! - Ordered wrong item

Ordered an item where I misunderstood the description - no fault of Glasscias - and they were awesome about the return. The glass ordered is very nicely made, just not quite what I thought it was going to be. They're letting me try it out as well so I'm eager to see how I like it. Thanks for a great experience!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Shipping concerns

I was very worried these glasses would not arrive in time but with one quick email my fears were over! The glasses came packed so beautifully and are truly exquisite. I know they are costly, but I always believed you get what you pay for! And I did!

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

A delicate work of art

I first experienced the beauty of the wine glasses dining at a three-star Michelin restaurant. The glasses are extremely fragile and difficult to ship and although great care was taken in packaging my purchase some glasses were broken upon arrival. When I reached out to the company they were sympathetic and shipped out replacement glasses in a short period of time. I'm extremely happy with the company and I executed a second order so I could give the glasses as gifts.

December 1, 2024
Unprompted review
Rated 4 out of 5 stars

Wonderful!

The quality of the product just cannot be matched. The glass I ordered is so beautiful and the quality is substantial. Takes a little more time to receive the product but is totally worth the wait.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Items were as described and beautiful.

April 3, 2025
Unprompted review
Glasscias logo

Reply from Glasscias

Hi Paul,

It honestly made our day! 😊 We’re really happy to hear you loved the pieces and that they arrived just as expected.

It’s always great to know they’ve found a good home. If you ever need anything, or want help picking out your next set, feel free to reach out 💛

Jessica from Glasscias ✨

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