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  1. Software Company

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Meet Glassix: Your All-in-One Messaging Hub! With Glassix, communicating with your customers is a breeze. No matter where they are - text, email, live chat, WhatsApp, Apple Business messages, or even social media, our AI-driven unified inbox and generative AI-powered chatbots handle it all. Back in 2015, we started this journey to make chatting with customers smooth and fun for businesses of all sizes. Today, we're proud to say thousands of businesses trust us to keep their conversations flowing across all kinds of digital channels. Our platform is super secure and comes with a bunch of cool and helpful features, all wrapped up in a simple subscription. Setting up chatbots? Easy as pie with our no-code templates. Plus, with the latest GPT-4 tech, your chats are smarter than ever. Or, if you want something special, our API lets you customize it to your specific needs. We've teamed up with tech experts worldwide, making sure businesses big and small get the best of Glassix. So, whether you're a well-known brand, a fast-growing startup, or a small local shop, we're here to make your customer chats awesome.


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3.7

Average

TrustScore 3.5 out of 5

1 review

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Rated 5 out of 5 stars

We've been using Glassix for about 8…

We've been using Glassix for about 8 months now and it cut our average response time from over 4 hours down to under 20 minutes by pulling all our WhatsApp, email, and live chat messages into one place. The no-code chatbot setup took our team less than a day to get running, and it now handles around 60% of incoming questions without any human involvement. For a small business managing customer support without a dedicated team, it has been a straightforward and reliable solution.

March 27, 2026
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