Glasswells Reviews 

Happy with everything sofa sales people delivery men 👍

We had a fantastic experience with Codi Bentley at the Glasswells Ipswich branch. From start to finish, Codi was friendly, professional, and genuinely helpful. She took the time to understand what we were looking for, offered thoughtful advice without any pressure, and made the whole process feel easy and enjoyable. Her product knowledge and attention to detail were excellent, and nothing was too much trouble. A real credit to Glasswells, highly recommended. Codi also followed up on my order and contacted me when the order was available for delivery. Thank you.

Our whole experience was good old fashioned personal customer service. Adrian took his time explaining thoroughly to us all the options and then went through them all again the next day with my disabled Mum in a way she could understand. No hard sell, we were given all the options and allowed to choose what we wanted.. perfect service. Thank you so much

Excellent customer service received from Carl who is not only extremely knowledgeable about the product but also courteous and helpful in every way.
Ian E Gittins.

Excellent customer service and took a lot of time to show us options available to us . Prompt communication and updates and delivery Love our sofa and would highly recommend Glasswells ! Also , do great coffee and cakes etc whilst you ponder your options 😊

Great service and terrific product- very pleased

We have used glasswells for our furniture quite a lot and the staff are excellent always helpful ask if you need help and not pushy leave you to browse Lawrence served us today with our furniture selection whom we have known for a long time and was really good so would like to thank him very much

We recently had great customer service at Glasswells in Ipswich. We were greeted on arrival by a very polite and well presented member of staff called Codi, who personalised our browsing experience and made it all a very stress free shop. She was accommodating and knowledgeable of her stock answering all our questions with a great deal of patience. She is a great asset to your team.

very knowledgeable staff, can tell you everything you need to know to make your choice

First visit to Glasswells at Bury St Edmunds to buy a couple of sofas and very impressed with the wide range available. Stuart provided excellent guidance without putting any pressure on us and we came away very pleased with what we've ordered.
And of course, where was a very good cafe as well.

Simple no fuss transaction, thanks to Adrian

We are so happy we found this store! A wide range of high quality furniture and some really good deals in January. Fantastic customer service. Staff are friendly, knowledgeable and helpful. Rachel was really good at organising the finance across different departments and persevered to find the best solution for us. Cafe is really great too. Highly recommend Glasswells.

we had a very successful experience at the Ipswich Branch including the next day a telephone call and a second purchase. We were looking for a sofa and not sure where to start. Met with Adrian Capper and after a few minutes chat about our requirements we spent a very informative and enjoyable visit which resulted in our purchase. Have to say we have never met such a helpful and informative sales person who had the patience of a saint! It didnt stop there as telephone call next day for a further enquiry with Adrian on an other piece of furniture led to another sale, Would highly recommend Glasswells for quality of products and friendliness of staff.

Service was good from advice instore, ordering process, information throughout and finally helpfulness of staff when collecting the items ordered.
The in store cafe is also very good.

I needed a very comfortable mattress for my spine trouble, I have painful scoleosis. I thought it would be very difficult to choose one, however with so much help from James, his knowledge of mattresses is brilliant, he was a superb help, and helped me decide.
Eventually I was so pleased I could choose a very comfortable one with his help, it was a real pleasure shopping at Glasswells, Bury St. Edmunds, Suffolk.

There was an extensive range of sofas on show and the salesman was very helpful

Lynne was very helpful and patient,highly recommended

We visited Glasswells store in Ipswich again today to purchase a new three-piece suite and as usual received the normal high standard of customer service from your sales advisor, Adrian Capper. He was very courteous and helpful and showed a complete knowledge of the product which he was selling. He explained what options were available to us and and gave advice when asked.

Knowledgeable, patient sales assistant. Arian Capper was really helpful, not pushy but offering great info and advice when needed.

Our sofa buying experience was made much less stressful by Nigel's helpful and non-pressured guidance. To be allowed the time to gently amble around the store and take our time in trying out many options before making a decision was of great benefit.