We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... See more
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Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
United Kingdom
Replied to 95% of negative reviews
Typically replies within 1 week
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Nothing but praise for the Gleam Team. Have had a number of cleans with Gleam now and never had an issue. Cleaners are always punctual, polite and leave my home sparkling. I would highly recommend the service for anyone seeking a reliable and competitively priced offering.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
We had absolutely horrible service from this company, do not use them! We booked their "Specialist" service for an end of tenancy clean. Given Gleam's response below I would really like to emphasise that we used GLEAM'S OWN RECOMMENDATION of 1 hour per room and even added extra time on to be safe!
Firstly the cleaner turned up an hour later than booked with no communication, making us late for work.
Then right after we moved out we had an independent checkout report which commented on the terrible state of the cleaning service provided. The oven was in a shocking state, there were streaks all over the sink and the hob and the shower didn't look like it had been cleaned at all. The communication from the company since has also been terrible, telling us we have to pay for the cleaner to come back and complete the job we already paid for! DO NOT USE

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
Have had such a good experience with Gleam recently and I cannot do anything but commend the cleaners and customer service team.
I had to book a moving out tenancy clean after one of the other outfits let me down. I contacted Gleam and they were responsive, got in touch to understand my requirements and talked me through the online booking process. The cleaners showed up punctually and did a great job and at a lower price than I had originally booked with the other company. Thanks again Gleam for a job well done, spotless!

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
DO NOT BOOK
Booked my first clean with Gleam on Friday, 1 hour in, no comms, no one turns up, I try and ring Gleam but couldn't get through - they finally responded to my email confirming nobody is showing and they would like to offer me their 'premium service' (no discount or free hours). Premium service entails handpicking their 'top-rated' cleaners. Booked for the following working day, for the same to occur again. Copy and paste of the same message, no way of getting hold of someone on the phone. Totally unreliable and would never use.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
I have been using Gleam for a while now and have always received good cleaners who arrive on time and do a great job. I use the one time service as that works best for me and although a little more expensive, it suits my irregular schedule as I can't commit to the same day and time each week. The service works well and they try to send the same cleaners I've had before if they are available. There has been an odd occasion where a cleaner can't make it due to TfL works or illness, but that is to be expected with a service such as this, in any case the 'Gleam Team' are always at hand to reorganise if anything goes wrong and have always been very polite and helpful. Special shout out to Izzy who is always fantastic.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
They have good African cleaners. I was really happy with both cleans and now been located abroad but will use them again when we return. Thank you

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
I booked a one-off clean with Gleam for an event I had planned for in my house with the intention of continuing with the service. However, when the cleaner arrived, he was quite personable but, at the very least, his work was substandard. Luckily, I booked I had a day's grace between when the house was 'cleaned' and the day when the event was due to take place. I duly booked another cleaning company who 'put things right'. I will be interested to see if someone from Gleam responds to this comment because I didn't receive a response to my message of concern I sent to the company after my poor experience. The reason why I'm commenting now is that I received a referral incentive from the company...all without a response to my original concern.
My comment reflects, genuinely and earnestly, my experience with this company. I am simply not in the business of fabricating stories in either my professional life or my personal life. I booked the cleaner for 3.5 hours to clean 4 rooms which, incidentally, were not "heavily soiled" - I had been away for 2 months and had returned the day before to a significant amount of dust. When the cleaner arrived, he asked for specific (I'm not sure if this translates as 'appropriate') cleaning products which I do not normally use at home. He accompanied me to the shop where we purchased the products. That took a total of 15 minutes. When we returned, he made up the time and I paid him extra in cash. He worked for a total of 3.5 hours. I used one single email address when I made contact with them so, logically, if I received a single, one-off service from this company, how could I possibly have used multiple email addresses? It makes no sense. On the same night that I received this company's services, I duly filled out an automated response form which, I imagine, would have been automatically returned to them. I simply cannot be held accountable for any failings in their IT systems. The email account I use to post reviews on Trustpilot and Google is my business account, therefore, to be absolutely candid, I have two email accounts. In accordance with the Data Protection Act 2018, I asked the company to remove my data from their records because of their 'less than helpful' email to me. My experience should not stop you or any other person or persons from commissioning the services of this company.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
Quick and easy booking, hard working cleaner and the service was great. Left the house in a great condition and was attentive to all my specific requests

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
I've been using Gleam for nearly a year now and have had a few issues along the way. The main one is that on 20 January I reported damage to my TV, sent in photos of the damage that was caused by the cleaner when she wiped the TV down, her jewelry causing scratches in swipe shapes across the screen. My damage report was acknowledged and allegedly escalated to management for review. I did not hear back. I chased multiple times, and flagged it every time I spoke to them via chat for other reasons, and still, no one has come back to me at all. I'm incredibly angry about it and find that this company has incredibly slippery shoulders.
Another example of poor service was one of my early cleaners left 30 mins early of her 3 hour period (having arrived 40 mins early, but I was counting time in the house from arrival), and they tried to tell me that she hadn't cut the time short. Luckily, I have doorbell footage to show when the cleaner arrived, and left, so they were unable to dispute it, but I found the attitude shocking. I've had multiple occasions where cleaners haven't showed up, or have been late, and I've received zero gestures of goodwill or compensation from the company for the inconvenience.
On the whole, I've found the quality of the cleaners with Gleam quite poor and based on my experience with the damage in particular, I would absolutely not recommend Gleam to anyone.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
I have been using Gleam for just over a year now and I book a one time every month or so. Although they offer only weekly or fortnightly ie. not monthly, booking a one time every month or so has worked well for me and also given me flexibility on the day and time I get the clean. Although you are not guaranteed the same cleaner every time with one times, it seems like I usually have the same three or four cleaners coming over the course of the year and they have all been excellent cleaners. I work at home and they always work discreetly and efficiently and I have been really impressed with the quality of service combined with the reasonable pricing. I usually leave a decent tip also which I think has helped with the same cleaners accepting my one time bookings when I make them. I would recommend this service to my friends.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
Cleaner was really thorough and did a great job. She was here for about 10 minutes over the time just to finish and did lots of extras like making the bed and doing the washing up.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
I really cannot fault the Gleam Team. I had an issue with Housekeep which I had booked for a tenancy clean and the team could not show up on the day at the last minute disappointingly.
I booked via Gleam and the service team were able to help me book a replacement tenancy service via their short notice service which worked brilliantly. I sent a message via their site and they came back to me almost immediately to get the booking made. A team of cleaners arrived only 4 hours later and they did a great job.
Some of the negative reviews on here seem to be from people expecting a team of cleaners for the stated price of 29.99ph. That is ridiculous, the hourly rate is per cleaner so if you want a team of cleaners rather than one you need to specify that, and pay for it. Are you expecting the cleaners to be only paid £5 an hour or something? Use your heads. Thanks again Gleam.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
Has been a really straightforward experience so far with Gleam. From my initial enquiry the office team were really helpful and answered all of my questions.
My cleaner Promise always does a great job and is super friendly. The cleaning quality is really high and I would highly recommend the service to friends and family.
I have had to make a booking change once to move back a day which was dealt with swiftly and courteously. Thanks again.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
I feel great for applying job for cleaning position. It help to earn more and learn lot of new things at here.

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
Though I did not got the opportunity to work with them , still hope for the best ...

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners
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