Glebe MobilityReviews 

975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their sturdiness, comfort, and high quality, often noting how well they meet specific needs and improve daily life. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and the helpfulness of the delivery staff who often assemble and demonstrate the products. Reviewers also commend the overall service, describing it as professional, friendly, and a delight to deal with from ordering to setup. However, some customers reported issues with delivery, including items being left without assistance for elderly individuals or incorrect assembly. A few people also experienced problems with after-sales service, such as difficulty reaching customer support or receiving incorrect replacement items.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality, comfort, and functionality. Many... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, friendliness, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and robust,... See more

Service

Users describe positive interactions with service, highlighting excellent advice, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to negotiate. Have had the Ultra Comfort Elite power chair for about 10 days. It is better than I expected. It is sturdy, comfortable, easily tackles uneven asphalt, and bumpy grass verge... See more

Company replied

Rated 5 out of 5 stars

2 chairs delivered today ( Wednesday) only order Monday. great service delivered by 2 men they put them together, guys wer very helpful, highly recommend this company for their product... See more

Company replied

Rated 5 out of 5 stars

Jane at Studley Grange garden centre was extremely helpful with our choice of chairs giving us well needed advice. Delivery was good, with friendly, helpful guys and also very quick. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Glebe Mobility is a breath of fresh air! They advertise the price of their products - a great help in choosing and planning your purchase. The customer service is kind, accommodating and definitely pu... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

Written by the company

With more than 10 years trading Nationwide from our premises in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service. Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid.

Engineer warranty on all Products

Engineer warranty

Mobility products can be complex machines (both mechanically and electrically) that become a lifeline for our customers and as such, we have developed a strong customer support service for our customers to give them the same peace of mind if anything goes wrong that they would expect from a traditional high street store.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(975)

430 reviews in the last 12 months

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Rated 4 out of 5 stars

Fiddly Bits

Delivery was Good. They put the MS where I requested.

The scooter itself I have a few minor issues with.

1) The Mirrors were useless.
2) A piece at the the front kept coming off. Though I am hoping a bit of double sided tape will keep it on.

Other than that I have no real complaint .

Having just received a phone call ( 9/2/26) addressing my points raised and must say that the customer service rates 5 stars.

February 2, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Peter, thank you for your feedback. We haven't heard of these issues occurring with the Errand Pro before, but we do appreciate you making us aware, and I hope you feel better after our telephone conversation. Tara Sales Manager

Rated 5 out of 5 stars

Great riser/recliner chair

Great riser/recliner chair. Lovely colour ,looks & works well. Reasonable price. Delivered promptly with tracking. Helpful & friendly delivery drivers

January 29, 2026
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Reply from Glebe Mobility

Dear Mrs Kendall, thank you for your feedback. Delighted to hear you are happy with your Avon Rise Recliner.

Rated 5 out of 5 stars

Item delivered in a timely manner

Item delivered in a timely manner. Although not made specifically for the scooter I have, it fits perfectly by using the adjustable straps. Yes, it’s a little on the pricey side, but protects my scooter when travelling.

January 22, 2026
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Reply from Glebe Mobility

Dear Angela, thank you for your feedback. We work very hard to keep our prices competitive. It is of high quality and well-made to protect your scooter.

Rated 5 out of 5 stars

Good experience

Ordering was easy and delivery was prompt. first chair had a slight issue but upon contacting the company they very quickly arranged for a replacement chair to be delivered.

January 20, 2026
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Reply from Glebe Mobility

Dear Joe, thank you for your review. Apologies there was an issue with your first delivery, but delighted all was resolved quickly.

Rated 5 out of 5 stars

Great fast delivery and set up I’m so…

Great fast delivery and set up I’m so glad I bought this it’s the most comfortable chair I’ve sat in and would highly recommend it only bad thing is once you’re in it it’s hard to get everything done

January 20, 2026
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Reply from Glebe Mobility

Hey Vivienne, thank you for your review. Enjoy relaxing in your Ultra Comfort.

Rated 5 out of 5 stars

What a fantastic experience

I ordered my wheelchair online. The site is full of useful information and easy to use. My wheelchair arrived 3 days later (I ordered late Friday night!) The 2 delivery men were amazing. They were extremely helpful, polite and professional. After setting up my wheelchair I was so impressed. It is so much better than I imagined. The aftercare and insurance and warranty options make this company a must. Will be recommending and using again myself.

January 19, 2026
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Reply from Glebe Mobility

Dear Jaz, thank you for the kind words. We are thrilled to hear you had such a wonderful experience.

Rated 5 out of 5 stars

Great company

Great company, the chair is perfect, a good price and customer service is excellent. Dealt with my queries promptly.

January 22, 2026
Unprompted review
Glebe Mobility logo

Reply from Glebe Mobility

Dear Caroline, thank you for the review. Delighted, everything went well.

Rated 4 out of 5 stars

Good experience

Chair is good and met all my expectations re delivery.

January 6, 2026
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Reply from Glebe Mobility

Dear Theresa, thank you for your feedback. We are so pleased to hear everything was good. We would love to know how we could achieve 5 stars.

Rated 5 out of 5 stars

Super comfy chair

When researching for a riser chair for my mum, Glebe came out best for quality and price. Delivery was quick and we were kept up to date with the progress of the delivery. The chair is super comfy and easy to operate the controls. Excellent customer service when I had to contact them about the broken clip on the remote control, a replacement was dispatched immediately.

January 22, 2026
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Reply from Glebe Mobility

Dear Elaine, thank you for your review. We are thrilled to hear you had such a great experience. Although a little blip, all was rectified swiftly.

Rated 5 out of 5 stars

Good Service Good product scooter

Good prompt friendly delivery the package placed where I wanted it. Scooter easy to set up

January 14, 2026
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Reply from Glebe Mobility

Hey Gerard, thank you for your review. Super, you had a speedy and friendly delivery. We hope you are enjoying your fold flat.

Rated 5 out of 5 stars

Great product

Great product

January 20, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Andrew, thank you for your review. We hope you are enjoying the luxurious Ultra Comfort.

Rated 4 out of 5 stars

The ordering and time scale for…

The ordering and time scale for delivery were very good,but my delivery was left in a very unsafe place in full public view. By chance I found it before anyone else but at £180 I would expect a more secure delivery service.

January 12, 2026
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Reply from Glebe Mobility

Dear Gary, thank you for your review. This was delivered with DPD, sometimes they act on previous instructions of leaving in a 'safe place' Rest assured, If for any reason it went awry we would have sorted this out for you.

Rated 5 out of 5 stars

Good service

Good service. Very quick to deliver.

January 12, 2026
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Reply from Glebe Mobility

Hi Dorothy, thank you for your review. Please you had an all round good service.

Rated 5 out of 5 stars

The easiest of purchases

The easiest of purchases. The chair is absolutely beautiful and as described. The chair offers everything my hubby needs without looking as if it’s a medical requirement after his stroke. Everyone who has seen it loves it. The heat and massage seat/back is an added bonus to the riser recliner features. Our chair was delayed but we were kept informed of the next available delivery date. All in all from pressing the buy button to my hubby relaxing in it took 5 days. I can highly recommend this company and especially this chair. Thanks very much guys.

January 19, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Elsie, thank you for your review. We are delighted to hear you are happy with the Astral for your husband, and it is meeting all his needs.

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