Glen Travel Reviews 31

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the booking process smooth and enjoyable. People frequently highlight the excellent service received, noting that the company goes above and beyond to tailor holidays to individual needs and preferences. Many consumers appreciate the well-organized trips, with particular satisfaction regarding flight arrangements, hotel selections, and ideal locations that enhance their holiday experience. Reviewers often mention the ease and efficiency of the entire process, from initial inquiry to the holiday itself, and express strong intentions to book with the company again for future travels.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays. Many customers express satisfaction with their trips, often... See more

Staff

Consumers find staff to be exceptionally positive, helpful, and efficient. Reviewers consistently praise... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency, friendliness, and... See more

Booking process

Clients share positive opinions on the booking process, often highlighting the helpfulness and knowledge of... See more

Location

Customers had positive experiences with location, finding that the selected places enabled them to explore... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We contacted Cathryn to help us book our honeymoon at the end of this year and within the day she came back with an amazing multi trip for us with so much knowledge of the places/areas she recommended... See more

Company replied

Rated 5 out of 5 stars

Can’t thank the Glen Travel team enough for organising our holiday to Orlando again. They sorted out everything from the private transfers,Park tickets etc and managed to accommodate our every requ... See more

Company replied

Rated 5 out of 5 stars

Laura (Mac) recently helped us book the trip of a lifetime to Australia and Thailand. With Laura’s help, it was an absolute breeze! Her hotel choices were spot on for us, perfectly located with... See more

Company replied

Rated 5 out of 5 stars

Have booked with Glen Travel on a number of occasions. The service and knowledge/advice has been 1st class. Sadly our latest trip was affected by the turmoil in the Middle East. Glen Travel(Laura M i... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Glen Travel is a multi award winning Independent Travel Agency based in Blantyre, Scotland. SPAA Winner - Scotlands Small Leisure Agent of the year 2023


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
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1-star

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Rated 5 out of 5 stars

The staff always go above and beyond…

The staff always go above and beyond for you ....have always got me fantastic deals.... would highly recommend..... Thanks again 👍

April 16, 2026
Unprompted review
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Reply from Glen Travel

Hi Elizabeth, thank you for your lovely review. We’re so pleased the team could help you find some fantastic deals and make everything stress-free. We really appreciate your support!

Rated 5 out of 5 stars

Glen Travel are a great travel company

Glen Travel are a great travel company, Having used them now for multiple holidays including to Vietnam twice and most recently Cyprus, they go above and beyond. Darcy is excellent to deal with and very helpful. All the staff are professional, courteous and check in regularly with you. I won’t go to any other travel business and look forward to booking our next holiday with them.

April 15, 2026
Unprompted review
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Reply from Glen Travel

Hi John, thank you for your fantastic review and continued support. We’re delighted to hear you’ve had such great experiences with Darcy and the team. Your kind words really mean a lot to us!

Rated 5 out of 5 stars

Really Helpful and great communication.

Really Helpful and great communication.
I contacted Glen Travel via email and phone early last year to book a multi destination holiday to Vietnam and Doha. Cathryn really went above and beyond and secured us a great package.
5 days before we were meant to travel the war in the Middle East started and unfortunately this resulted in the holiday needing to be cancelled.
Cathryn was really quick to contact me and assured me we would be fully refunded for all aspects of the trip. Cathryn also spent time finding holidays for similar dates and offered up lots of alternatives but we opted to hold tight and will hopefully book Vietnam again for next year.
Although we never got to go on our holiday to Vietnam and Doha which was a bitter pill to swallow, we had absolutely no stress of chasing refunds as this was all swiftly dealt with by Cathryn and the team at Glen Travel. So a big thank you to all of you, especially Cathryn.
I can’t recommend Glen Travel enough, we will definitely be back in touch over the coming months to hopefully get a trip to Vietnam.
And for the record, I live 200 miles away from Glen Travel, I never visited the shop on the high street, it was all done over the phone and via email, the process couldn’t have been any smoother - including the refund

March 2, 2026
Unprompted review
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Reply from Glen Travel

Hi Andrew, thank you for your wonderful review. We’re so pleased Cathryn and the team could support you and make everything as smooth and stress-free as possible, especially in such difficult circumstances. We really appreciate your recommendation and kind feedback!

Rated 5 out of 5 stars

Superb, efficient, our go to from now on!

We have two Laura M's to thank for a fantastic holiday. We've recently returned from a tour of Vietnam and Cambodia organised by Laura MacGregor. We had a wonderful time, the locations enabled us to explore both countries' cultures and key areas of interest to us. The hotels chosen by Laura were superb and we felt well and truly spoilt. This was our first such tour so we were a bit apprehensive, but everything went so smoothly, thanks to Laura.

We were due to fly out to Vietnam via Doha just 3 days before the war started in Iran. Laura Marshall worked tirelessly throughout the Sunday to find alternative flights for customers like us and this ensured we were still able to go on vacation. This company is highly efficient, friendly and reassuring. No query or problem we had during the booking process or when it came to changing flights was too big for them. We will definitely use them from now on and we would recommend them highly to all our friends and family.

March 4, 2026
Unprompted review
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Reply from Glen Travel

Thank you for your wonderful review. We’re so pleased both Laura MacGregor and Laura Marshall could help make your Vietnam and Cambodia trip so special and ensure everything ran smoothly, even in challenging circumstances. We really appreciate your recommendation and kind feedback!

Rated 5 out of 5 stars

The weather for that time of the year was fab 21-23 degrees

The hotel was fabulous, food was good, weather was brilliant the staff were very helpful, only downside was the entertainment at night other than that it was a fab holiday and we would go ba ck at that time again

February 1, 2026
Unprompted review
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Reply from Glen Travel

Hi Robert, thank you for your lovely review. We’re delighted to hear you had such a fab holiday and that you enjoyed the hotel, food and brilliant weather. We really appreciate you taking the time to share your experience. 😊

Rated 5 out of 5 stars

Outstanding service

Have booked with Glen Travel on a number of occasions. The service and knowledge/advice has been 1st class.
Sadly our latest trip was affected by the turmoil in the Middle East. Glen Travel(Laura M in particular ) has been amazing. Keeping us updated and taking away any stress the situation has created.

March 1, 2026
Unprompted review
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Reply from Glen Travel

Thank you for your lovely review and for your continued support. We’re so pleased Laura could help keep you updated and support you during such an uncertain situation. Your kind words are very much appreciated!

Rated 5 out of 5 stars

Had the pleasure of visiting Glen…

Had the pleasure of visiting Glen Travel this week to book our very 1st cruise. Cathryn booked for us. Knowledge of cruising is immense. Great help & time spent in choosing the right deck and cabin. So helpful and brilliant service. Would highly recommend

February 2, 2026
Unprompted review
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Reply from Glen Travel

Hi Valeri, thank you for your lovely review. We’re so pleased Cathryn could help guide you through booking your first cruise and find the perfect cabin for you. Your recommendation is greatly appreciated!

Rated 5 out of 5 stars

We’ve had the pleasure of using Glen…

We’ve had the pleasure of using Glen Travel’s services on a good few occasions now and without exception their friendly and helpful advice has been brilliant. Nothing is too much trouble and we’ve had a number of excellent bargains thanks to Cathryn and all the team.

January 29, 2026
Unprompted review
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Reply from Glen Travel

Hi John and Moya, thank you for your lovely review and continued support. We’re delighted to hear you’ve had such great experiences with Cathryn and the team. Your kind words are very much appreciated!

Rated 5 out of 5 stars

Highly recommend

We contacted Cathryn to help us book our honeymoon at the end of this year and within the day she came back with an amazing multi trip for us with so much knowledge of the places/areas she recommended. Everything was so easy and she took our request and tailored it specifically for us to make sure we had the best options and deal possible. We are so looking forward to our trip and are at ease knowing it’s been booked through Glen Travel - thanks so much ⭐️

January 9, 2026
Unprompted review
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Reply from Glen Travel

Hi Gaynor, thank you for your lovely review. We’re so pleased Cathryn could help tailor the perfect honeymoon for you and make everything so easy. Your kind words mean a lot to us! We’re sure you’ll have an amazing trip!

Rated 5 out of 5 stars

1st time Cruisers

We booked our 1st cruise with Laura MacGregor for sept 2025 , as it was our 1st time we didn't have a clue, she explained everything to us & if we ever had any questions she was always happy to help, we went back for prices for this September but she got us that good a deal for 2 weeks this time so we just booked it 😀 we went on the msc virtuosa & going back on it this year as it's an amazing boat.

September 6, 2025
Unprompted review
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Reply from Glen Travel

Hi Sandra, thank you for your lovely review. We’re so pleased Laura could help guide you through your first cruise and find you such a great deal. It’s wonderful to hear you enjoyed MSC Virtuosa so much!

Rated 5 out of 5 stars

Laura and her team put together a dream…

Laura and her team put together a dream multi trip holiday for myself and my husband to Thailand. From start to finish it was faultless. I only gave them a little information about what we like and the Absoloutley nailed the perfect locations and hotels! They have amazing customer service and were always on hand to answer any queries. I would highly recommend Glen travel to anyone. I live in London and these are Scottish based.. they have been the best agents I have dealt with.

November 2, 2025
Unprompted review
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Reply from Glen Travel

Hi Donna, thank you for your amazing review. We’re so pleased Laura and the team could create the perfect Thailand trip for you both and make everything so seamless from start to finish. We really appreciate your recommendation and lovely feedback!

Rated 5 out of 5 stars

Recommend every time

Once again I got excellent service from Carol Anne at Glen Travel and had a fantastic holiday with her recommendations. Looking forward to our next holiday already booked with them. Would recommend Glen a travel every time

October 29, 2025
Unprompted review
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Reply from Glen Travel

Thank you for your lovely review. We’re so pleased Carol Ann’s recommendations helped make your holiday fantastic. We really appreciate your continued support and kind words!

Rated 5 out of 5 stars

Great advice and service

Just returned from a brilliant trip exploring Vietnam and Cambodia. Thanks to Laura Mac for pulling together the itinerary which gave us a full insight to these fantastic countries. Hotels were all in great locations to explore each city and internal travel was hassle free. Would definitely recommend the Glen Travel service and use again.

November 1, 2025
Unprompted review
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Reply from Glen Travel

Hi Craig, thank you for your great review. We’re delighted Laura Mac could help put together an itinerary that let you experience the best of Vietnam and Cambodia. We really appreciate your recommendation!

Rated 5 out of 5 stars

I’m not the easiest customer in the…

I’m not the easiest customer in the world - very indecisive! CarolAnn has the patience of a saint! She got our family of 6 and amazing deal for Bella Italia. It was a personalised service, from someone I could trust - that’s something money can’t buy! I’ve not used a travel agents in years, but I won’t hesitate to go back to Glen Travel. They got me an amazing deal and took the hassle out of everything! First class!

October 8, 2025
Unprompted review
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Reply from Glen Travel

Hi Susan, thank you for your wonderful review. We’re so pleased CarolAnn could help make your experience stress-free and get such a great deal for your family. We really appreciate your kind words and confidence in us!

Rated 5 out of 5 stars

Australia & Thailand

Laura (Mac) recently helped us book the trip of a lifetime to Australia and Thailand. With Laura’s help, it was an absolute breeze!

Her hotel choices were spot on for us, perfectly located with great accommodation. She arranged the flights to minimise jet lag (which made a massive difference) and maximise our time in each stop. Laura also made great recommendations for things to do, which helped us narrow down our itinerary and see some incredible sights.

We’ll definitely be using Glen Travel again after such an effortlessly enjoyable experience.

October 25, 2025
Unprompted review
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Reply from Glen Travel

Hi Charlotte, thank you for your wonderful review. We’re thrilled Mac could help make your Australia and Thailand trip so effortless and enjoyable. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Great itinerary

This has been our second year using Glen Travel and we have had the best experience. Laura listened to where we would like to go and made us up a few itineraries to go visit South East Asia. Everything is booked for you so that we don’t need to worry about anything. They give you all the paperwork before heading off and check it all over with you to make sure you understand it all. Can’t wait to get our itinerary for next year. I would highly recommended Glen Travel .

October 18, 2025
Unprompted review
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Reply from Glen Travel

Hi Lesley, thank you for your lovely review. We’re so pleased Laura could create the perfect itinerary for your South East Asia trip and make everything stress-free. Your kind words and recommendation mean a lot to us!

Rated 5 out of 5 stars

CarolAnn helped book our fantastic…

CarolAnn helped book our fantastic holiday to salou. I’d highly recommend this travel agents, Friendly, Helpful, and knowledgeable.

September 26, 2025
Unprompted review
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Reply from Glen Travel

Hi Ciarian, thank you for your wonderful review. We’re so glad CarolAnn could help you book such a fantastic holiday to Salou and that you found the team friendly and helpful. Your recommendation is very much appreciated!

Rated 5 out of 5 stars

The girls go over and above to help you…

The girls go over and above to help you Nothing is a problem

September 13, 2025
Unprompted review
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Reply from Glen Travel

Hi Mark, thank you for your kind review. We’re delighted to hear the team went above and beyond to help, your lovely feedback means a lot to us!

Rated 5 out of 5 stars

Holiday

Glen travel and jet2 were great from start to finish accessible help at both airports with travel to accommodation to the rh royal hotel in benidorm
The hotel was also great friendly helpful staff
We had a great holiday going again next year happy days

September 6, 2025
Unprompted review
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Reply from Glen Travel

Hi Gilly, thank you for your lovely review. We’re so pleased to hear you had such a great holiday in Benidorm and that everything ran smoothly with Jet2 and your stay at the RH Royal Hotel. Wonderful to know you’re already planning to go again next year, happy days indeed!

Rated 5 out of 5 stars

Girls Couldn’t do enough for us

Girls Couldn’t do enough for us
Printing Hotel Info and flight tickets was a great help

We will certainly be using Glen Travel as our go to travel agent from now on

Thanks Again

September 2, 2025
Unprompted review
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Reply from Glen Travel

Thank you for your lovely review. We’re so pleased the team could help and make things easier for you. Your kind words mean a lot, and we’re delighted to be your go-to travel agent!

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