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Review summary

Created with AI, based on recent reviews

Considering 2,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery of their orders, often arriving ahead of schedule and well-packaged. Many people are delighted with the high quality of the products, finding them to be exactly as described online and beautifully made. The overall service, from ordering to shipping, is consistently described as excellent, with clear communication throughout the process. However, some customers also noted issues with certain shipping companies, mentioning slow delivery, lost packages, or incorrect items being sent. A few other people also felt that customer service was unhelpful with customs processes or resolving issues with orders, and some received stained or damaged items.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, praising the wide selection and high quality of items such... See more

Quality

People report positive experiences with quality, with many customers praising the products as very nice,... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the speed and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and even love for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The order arrived on time. The shoes look as their description online and I really like them! They are elegant and of good leather quality! I'm glad I asked that young lady in M&S where she bought her... See more

Rated 5 out of 5 stars

I was kept informed by Aigle as my order went through their system. Their shipping company DHL also kept me well informed of the the process and delivered my item safely. I was very pleased with the i... See more

Rated 5 out of 5 stars

My shoes arrived safely all the way from Paris within five days! Well packed, great quality and good looking shoes. I find them slightly narrow, but they should give with time, as they’re all leat... See more

Rated 5 out of 5 stars

Everything went well, from ordering to shipping, nothing to complain. I think this is the 3rd time that i ordered from them and always has been top quality service. Highly recommended.


Company details

  1. e-Commerce Service

About Global-e

Written by the company

Global-e is the chosen cross-border e-commerce partner of hundreds of retailers and brands across Europe, the USA, and Asia. We enable online retailers to sell to and from anywhere in the world, and global online shoppers to buy seamlessly.

Via Global-e’s solution, brands can offer their international customers a localized online shopping experience that is tailored to their market.

This includes browsing and payments in the local currency, tax and duty calculation and pre-payment for a guaranteed landed cost, a wide variety of local and alternative payment methods, transparent returns processes, advanced international payment fraud prevention, and more.

Need to track your order? Click here

Need to return your order? Click here

Need to submit an enquiry? Click here

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I get another shoes then i order

May 12, 2026
Unprompted review
Global-e logo

Reply from Global-e

Dear Øivind,

Thank you for your review.

We've reached out to your confirmed contact details to ensure your concerns are addressed as a matter of urgency.

Kind regards,

Global-e

Rated 5 out of 5 stars

Prompt Delivery!:)

I love the prompt delivery that I get from Hobbs; they tell me a date that I will get my items and I get them on time, I love it! Yay!
EMA

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Dhapou shoes

My shoes arrived safely all the way from Paris within five days!
Well packed, great quality and good looking shoes.
I find them slightly narrow, but they should give with time, as they’re all leather (very important!)

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service , extremely efficient and fast .Step by step return process . I am extremely impressed. Thank you so much .

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Missing funds!!

Made a purchase through Skims who use global-e as a payment provider. Funds were claimed without any item being shipped and the merchant refuses to help claiming they did not receive the funds. I have contacted global-e on their support email 7 days ago but have not received any reply!!

April 13, 2026
Unprompted review
Global-e logo

Reply from Global-e

Dear Alfie,

Thank you for your review. We've reached out via Trustpilot for further contact information and we look forward to your response.

Kind regards,

Global-e

Rated 1 out of 5 stars

A problematic company with a problematic return process.

Hello,

I would like to leave an honest review regarding your company and Niche Beauty.

I am extremely dissatisfied with both the company and the return system. I accidentally ordered the wrong perfume because the packaging of the products looks almost identical. Since then, I have been trying for over a week to return the item, but without success.

First of all, I cannot create a return label because I am unable to access my account. The support representative only continues to exchange messages with me but does not actually help to solve the issue.

Secondly, I was very surprised to discover that returns in your company are not free of charge. I have never had to pay for a return before, despite living in Europe for many years. In my opinion, return costs should be covered by the company and included in the overall service and product pricing.

This is my honest feedback, and unfortunately, the return issue still has not been resolved. I still have not received a return label, and after more than a week, I am still unable to return the product.

If you are able to help me resolve this matter, please do so as soon as possible.

Best regards,Anna

May 5, 2026
Unprompted review
Global-e logo

Reply from Global-e

Dear Anna,

Thank you for your review. We've reached out via Trustpilot for further contact information and we look forward to your response.

Kind regards,

Global-e

Rated 5 out of 5 stars

My package arrived on time

My package arrived on time, and I LOVE my sneakers they are so comfortable and pretty. I am so happy with my purchase.
The only note is that I got the chance to try them in a mall, so I knew they fit bigger than my regular shoe size but it was not mentioned on the website.

May 8, 2026
Unprompted review

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