global.tennis-point.com Reviews 

I am compelled to share my recent horrendous experience with Tennis-Point, which has left me utterly dissatisfied and frustrated. The abysmal customer service I encountered on their website is nothing short of a nightmare.

After placing an order for a tennis racket along with some additional accessories, I was shocked to receive an email the very next day stating that the racket was mysteriously unavailable. Despite my immediate request to cancel the entire order, including the accessories, Tennis-Point proceeded to dispatch the remaining items without my consent. To add insult to injury, I was slapped with an exorbitant 80 euro shipping charge being in Asia just to get some overgrips and socks.

The sheer incompetence and lack of regard for customer satisfaction displayed by Tennis-Point are appalling. Their negligent actions and disregard for my cancellation request have left me deeply dissatisfied. The fact that my attempts to communicate with their "Customer Care and Happiness Team" were met with silence is a testament to their lack of professionalism and decency.

In conclusion, my experience with Tennis-Point has been nothing short of a disaster. I advise potential customers to beware of their poor customer service and lack of respect for consumer rights.

This site is awful. I thought it was the leading merchant for tennis items but by god i will not use it again in my life.

I ordered a month ago some items worth around 500 euros and payed on the spot. It arrived 7 days later in my country and it sat another 4 days because the courier from my country had no details on the order other than my name. When it was finally fixed i left the country and i told the curier that i rejected it because i wasnt home and i wanted my money back and was going to buy the things that i want from a local store when i return. They kept dismissing me and a week ago i raised an issue that i still have not refunded considering that dhl confirmed that the order has been sent back to them and tennis point said no it didnt. They said they are looking into it and still no response. Today i woke up and the curier was at my door with the package after a month when i no longer need anything. They refuse to give my money back.

Needles to say i will take this up with the consumer protection authority in my country because under eu law i was supposed to be refunded. This should be fun.

Avoid using this site but if you do DO NOT PAY ON THE SPOT.

stay away, waiting for money 30 days !!

Got a broken tennis racket with lots of damages. They are not going to do anything to the issue and are not answering emails. Horrible customer service.

In their global website's help center they state clearly:

"1. please fill out the return form. (number of return)

2. stick the return label on the package. Simply paste over the old label or make it unrecognizable.

3. depending on the service provider, simply hand in your return free of charge at one of the numerous branches."

This information was and is available after choosing your own country.

But when unfortunately my shoes were way too big for me (their size advisor wasn't useful at all by the way), and I asked how the free return works they bluntly said:

"We are not offering a return label for your country.

Please return the item on your own costs to following address"

The return will cost me almost $30. I ordered new shoes from the manufacturer and you should too.

I placed an order with these people...
DO NOT MAKE the HUGE ERROR to waste your money with them!
A bunch of INCOMPETENT PEOPLE who do not know what they are doing, and I just hope that with the CREDIT CARD COMPANY I will be able to recover my money.
I received from them the confirmation that they sent the order via DHL their courier of choice. Then the tracking was sent to be followed with Canada Post...then, surprise surprise: I expected that paying a COURIER FEE the parcel will be sent very fast...after almost two weeks NOTHING...I sent them emails...their reply informed me that the parcel was shipped .....MARITIME...these people really do not know what they are doing... I have to contact the CREDIT CARD COMPANY and to complain about this so incompetent company which is tennispoint...NEVER ORDER FROM THEM.
IF anybody wants to waste money on this people, just do it. I called them few times, I paid for the courier and finally they told me that the parcel was shipped MARITIME!!!!!!!!!!!!! Incredibly incompetent people who are showing NO RESPECT to their customers! They must be out of this business. In two weeks since I placed the order, nobody from their customer service was able to trace the parcel which they claimed that was shipped....maritime...
And I realized the real reason of their behaviors !: they are very close to bankruptcy...anybody can read on Internet that they filed for insolvency...but this does not give them the right to disrespect their customers and to just grab the customers money....
BE AWARE and not fall in their trap...as I did...zero stars for them...I am just sorry for the poor young people who soon will be out of work...

Great price and they had the product i was in search of (Sergio Tacchini Carson track suit). I was wary about ordering because of low reviews however, Shipped within a day of ordering (39 Euros) and I was provided with an invoice/ tracking number (DHL). There was a lack of transparency in terms of the length of time it would take to get from Germany to Canada, even with customer service who was friendly and responded to emails within a day. Eventually arrived but it took about a month via cargo ship

Really bad experience with company canceling order out of the blue despite deducting money from account and repeatedly confirming that they were working on fullfilling order. Pretty useless when the product isnt in stock. Not much to say besides - guess I will have to buy my tennis equipment elsewhere. Cannot recommend, unfortunately.

HORRIBLE Experience and Customer Service.

Places an order on Global Tennis-Point 1 month ago. Estimated arrival date to Canada was 2 weeks. DHL tracking number was provided, and indicates the shipment has been sitting in a shipping container in Germany for 3 weeks, with no further movement. Multiple emails sent emails (which is the only contact) with no response. Multiple chats with agents in the US who “escalated this to all of the managers” with no response. I have no idea what to do. Worst experience with online purchases ever!

I purchased a Pacific tennis racquet from Tennis Point Global. Unfortunately, after I received the racquet (it took a month to ship it from Germany to the US), I discovered the racquet was out of spec in that the unstrung weight of the racquet was 10 grams too heavy beyond the manufacturers specified unstrung weight. I contacted Pacific to determine how much variance in weight is their acceptable tolerance, and they said +/- 3 grams. So I contacted Tennis Point Global with this information and asked them to exchange the racquet for one that's within spec. And I told them what the manufacturer said about the accepted weight tolerances. Tennis Point told me they allow for +/- 10 grams of variance in unstrung weight, so don't adhere to the manufacturers specification. And they told me they would not exchange the racquet for one within spec. So, buyer beware, in my opinion Tennis Point Global is a terrible outfit to purchase racquets from so do yourself a favor and stay away from them.

I bought a tennis and it doesn’t fit me. If I want to return it I need to pay for the delivery. However, I live in Portugal and the return delivery is to Germany. It will be more expensive than the tennis itselfe.

Quick respond.
Quick and correct delivery.

Hallo global tenis point.
I have to say, I am long time very satisfied with your products. I am now 75 years old tenis player. It is very important for me to use comfortable and legs saving tenis shoes. That is why I have repetitively bought your tenis gel shoes for indor and outdoor playing for years. It helps me to enjoy my favorite sport in my age.
Thank you, Vladimír Koštoval.

Very quick service and receive, nice package,excellent product!!

Tennis point was great! The shipment and everything related.
But the Adidas shoes were simply unwearable. Most uncomfortable tennis shoe I had. Used them once and never again.

I have purchased some clothing, delivery went well, the products were satisfying.
One of the shorts was somehow tight, I have donated it for young players. ;)

Lots of tennis items,good prices and service.

Higher average prices, longer delivery time than average,lack of communication on the processed order.
Quality is not bad but not the best of course.

Great experience. Goods sent another day, everything came untouched, just as described on the webpage. Also nice discount i catched